Metro Ford of OKC - Service Center

warranty work My truck was having issues with the screen, radio, climate, everything. I brought it in and Sasha was great to work with me setting an appointment soo My truck was having issues with the screen, radio, climate, everything. I brought it in and Sasha was great to work with me setting an appointment soon and had the truck I needed to continue to work. I'm a general Contractor and need a truck. The part came in a couple of days and the repairs were quick. He even reminded me it was close to the next oil change and we took care of that too. No one is ever glad to take their truck in for repairs, but it's nice when the crew makes it pretty painless. More

Poor experience My car had more problems when I picked it up than it did initially had. I had to take it back to the dealership twice after it was supposed to be fixe My car had more problems when I picked it up than it did initially had. I had to take it back to the dealership twice after it was supposed to be fixed. The problem still occurs. More

Research Department Van. Work got done well and in a timely manor. Had to cut back on the job due to pricing. We only have a service fleet of one. Work got put off that needs Work got done well and in a timely manor. Had to cut back on the job due to pricing. We only have a service fleet of one. Work got put off that needs to be done in future due to cost. More

Quick friendly service. I brought my vehicle in for an oil change and was greeted by Sacha Blackburn, he was friendly and willing to help with my service needs. I brought my vehicle in for an oil change and was greeted by Sacha Blackburn, he was friendly and willing to help with my service needs. More

Great experience everytime Courteous, professional staff. They always come through and deliver what they promise. I have done business with the commercial shop on many occasio Courteous, professional staff. They always come through and deliver what they promise. I have done business with the commercial shop on many occasions and never been disappointed. More

Good service I brought my Focus in for an oil change, a recall, and check engine light on. Had an appointment on Monday but had to come back on Wednesday due to t I brought my Focus in for an oil change, a recall, and check engine light on. Had an appointment on Monday but had to come back on Wednesday due to the amount of work necessary. The staff were pleasant and helpful. I did not actually pay for anything but the oil change since the work was either covered under my extended warranty or the Ford recall. My car is operating satisfactorily now. More

Always friendly and helpful Angela, Justin, and Sacha are always friendly and helpful along with the rest of the staff. I have a Ford C-Max hybrid and appreciate knowing I have s Angela, Justin, and Sacha are always friendly and helpful along with the rest of the staff. I have a Ford C-Max hybrid and appreciate knowing I have service people I can trust. I also love the fancy coffee machine in the waiting area. :) More

Diagnose problem. Service recommendation not done at this time, but the employees are always friendly. Customer service has always been great. I will return at a lat Service recommendation not done at this time, but the employees are always friendly. Customer service has always been great. I will return at a later date for further service. More

Quick service Very good at getting me in quickly and pricing is very good and service is great and keep records of my visit so can keep up Very good at getting me in quickly and pricing is very good and service is great and keep records of my visit so can keep up More

Laughable Service Department Find a better option, this place is awful. Went in for an oil change on a newish F150, no history of problems whatsoever. During their review, they de Find a better option, this place is awful. Went in for an oil change on a newish F150, no history of problems whatsoever. During their review, they determined that "it has a leak in the system, but we can fix it under warranty". I would know if it had a leak (no leak), but I thought "whatever - they are scamming Ford, not me". Takes 2 days to "fix", i drive out and - you guessed it - NOW it DOES have an oil leak. So I took it back in. Their genius service guys say "can't find a leak", even though I'm adamant that it's leaking 2-3 ounces every time I stop. After 2 days of failing to find the leak, i drive it home - and the check engine light comes on because of....low oil pressure. So they go in and fix this leak (another 4 days). A couple days later, it develops a horrible knocking sound. After taking it back in, they determine that the spark plugs are blown, and they'll have to replace the fittings to - because they seem damaged (wow, I wonder why?). Bottom line - I spent $1500 and 11 days in the shop, so that their service department could ruin the engine on a 2 year old truck. More