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Metro Ford of OKC - Service Center
Oklahoma City , OK
793 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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793 Reviews of Metro Ford of OKC - Service Center
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June 25, 2019
Always friendly and helpful Angela, Justin, and Sacha are always friendly and helpful along with the rest of the staff. I have a Ford C-Max hybrid and appreciate knowing I have s Angela, Justin, and Sacha are always friendly and helpful along with the rest of the staff. I have a Ford C-Max hybrid and appreciate knowing I have service people I can trust. I also love the fancy coffee machine in the waiting area. :) More
by Stephanierogers100
Verified CustomerEmployees Worked With
Justin, Angela, Sacha
June 25, 2019
Diagnose problem. Service recommendation not done at this time, but the employees are always friendly. Customer service has always been great. I will return at a lat Service recommendation not done at this time, but the employees are always friendly. Customer service has always been great. I will return at a later date for further service. More
by APENSTUDIO
Employees Worked With
Justin Payne
June 25, 2019
Quick service Very good at getting me in quickly and pricing is very good and service is great and keep records of my visit so can keep up Very good at getting me in quickly and pricing is very good and service is great and keep records of my visit so can keep up More
by RITCHEY62
Employees Worked With
Emily Taylor, Jason Hutton
June 25, 2019
Poor experience My car had more problems when I picked it up than it did initially had. I had to take it back to the dealership twice after it was supposed to be fixe My car had more problems when I picked it up than it did initially had. I had to take it back to the dealership twice after it was supposed to be fixed. The problem still occurs. More
by Jones2018!
Employees Worked With
Kevin at smicklas , Jason Hutton
December 03, 2018
Laughable Service Department Find a better option, this place is awful. Went in for an oil change on a newish F150, no history of problems whatsoever. During their review, they de Find a better option, this place is awful. Went in for an oil change on a newish F150, no history of problems whatsoever. During their review, they determined that "it has a leak in the system, but we can fix it under warranty". I would know if it had a leak (no leak), but I thought "whatever - they are scamming Ford, not me". Takes 2 days to "fix", i drive out and - you guessed it - NOW it DOES have an oil leak. So I took it back in. Their genius service guys say "can't find a leak", even though I'm adamant that it's leaking 2-3 ounces every time I stop. After 2 days of failing to find the leak, i drive it home - and the check engine light comes on because of....low oil pressure. So they go in and fix this leak (another 4 days). A couple days later, it develops a horrible knocking sound. After taking it back in, they determine that the spark plugs are blown, and they'll have to replace the fittings to - because they seem damaged (wow, I wonder why?). Bottom line - I spent $1500 and 11 days in the shop, so that their service department could ruin the engine on a 2 year old truck. More
by okcuser
Employees Worked With
Brian, Lance
July 26, 2018
Excellent customer service The service department is super helpful and resolved all of my issues regarding my car. Thank you to all the people involved in my visit. The service department is super helpful and resolved all of my issues regarding my car. Thank you to all the people involved in my visit. More
by coyote
Employees Worked With
tech number 83194 according the to reciept
April 11, 2017
Will not honer warranty tires for life We paid almost $9K in service warranties when we bought our three cars in 2013. Did all the tire rotations and 30K service to keep the service warrant We paid almost $9K in service warranties when we bought our three cars in 2013. Did all the tire rotations and 30K service to keep the service warranty. Last fall Metro service said my daughter tires were not worn enough for replacement today thay said she did not have the tires for life. WOW!! More
by ghowie1209
Employees Worked With
Mr. McFarrin
March 25, 2017
Front Marker Light Robert at Metro Ford is great! They forgot to change my front marker light during my last oil change. I gave an excellent review but noted about my ma Robert at Metro Ford is great! They forgot to change my front marker light during my last oil change. I gave an excellent review but noted about my marker. Robert called me within a week and asked me to bring in my car I told him I will see. Two days latter Robert called me again and asked me to bring in my car again,so I told him OK I will bring it in Saturday. I brought in my car, after an hour the technician drove in my car back to the service center, the service manager looked at my light and had the technician drive it back to get worked on. At that time I did not know the technician told the service manager that they would have to remove my front bumper to change the marker light and because of Robert's note the service manager said change it. I can not tell you how impressed I am with Metro Ford service department. They are truly service oriented company wanting to make sure their customers are satisfied with their work. THANK YOU!! More
by ghowie1209
Employees Worked With
Robert and service manager working Saturday
November 01, 2016
Ivan at Metro Ford We went to the dealership to check it out and Ivan helped us and he was great. we ended up purchasing a truck and Ivan was able to answer all our ques We went to the dealership to check it out and Ivan helped us and he was great. we ended up purchasing a truck and Ivan was able to answer all our questions and he made it easy for us to contact him with anything we may need. More
by Marisol
Employees Worked With
Ivan Rosas
September 07, 2015
Poor service after the sale Get the best deal you can that doesn’t include some kind of “free” service later. Once they make the sale, they don’t care about you. Free tires and o Get the best deal you can that doesn’t include some kind of “free” service later. Once they make the sale, they don’t care about you. Free tires and oil changes “for life”--AKA--for as little time as they can get away with. While this is the third dealer in this location in the last five years (Heads up!), they supposedly still honor the contracts from the previous dealers. After driving well over an hour to an appointment, they stated that $600 worth of work (flushes, etc.) had to be done on a truck with 30,000 miles to keep the "free" oil changes. In addition, the original, now unsafe, weather-checked tires were not covered because they still had tread. (1) They should tell their customer while they have her on the phone that the oil change cost will be substantially higher than usual, (2) oil changes were never really free as they always cost over $20 after the fees were added in, and (3) you will never get one set of new tires out of them before your old ones are too dangerous to drive on. You’ve been warned! More
by 30-yearsofcarstuff
Employees Worked With
Can't remember her name
