Metro Ford of OKC - Service Center

attentive, positive, and very informative I always come to this location for an oil change and I'm always satisfied with their service. But this last time I came for a transmission fault and I I always come to this location for an oil change and I'm always satisfied with their service. But this last time I came for a transmission fault and I of course panicked but they were so helpful and they gave me all the information I needed to know. I will forever come to this location for my car service needs. Thanks a lot to the crew!! More

my oil change was done in a timely manner I have been taking my car to Metro ford for service sense I purchased it. The employees are always every helpful. I will continue taking my car to Met I have been taking my car to Metro ford for service sense I purchased it. The employees are always every helpful. I will continue taking my car to Metro Ford. More

Oil change/general service Fast service and good information provided. No complaints and will recommend MetroFord to others. I didn't buy my truck here but prefer this dealer Fast service and good information provided. No complaints and will recommend MetroFord to others. I didn't buy my truck here but prefer this dealer for service. More

Totally satisfied with the service received. All expectations were exceeded, very pleased with the service and the way I was treated by the service staff. Conner was very informative and paid at All expectations were exceeded, very pleased with the service and the way I was treated by the service staff. Conner was very informative and paid attention to my questions and concerns. More

Oil change Always fast and really nice people working. I always make an appointment and they make sure I’m taken care of and don’t pressure me into getting any Always fast and really nice people working. I always make an appointment and they make sure I’m taken care of and don’t pressure me into getting any service I don’t want. More

Always great service Went in for an oil change last weekend. The service staff was very friendly and explained all my options and gave me updates while my car was being se Went in for an oil change last weekend. The service staff was very friendly and explained all my options and gave me updates while my car was being serviced. More

Efficient service Take cars back according to appointment time. Service advisor keeps you informed all the way through completion of service. The bill is explained by e Take cars back according to appointment time. Service advisor keeps you informed all the way through completion of service. The bill is explained by every charge on the bill. It is important to advisor (Jason) that you understand what has been done to your vehicle. Outstanding service. More

Simple oil change -TeRriBle. Don’t go here. I called the dealership on Tuesday and set an appointment for Thursday morning at 7:15am. I needed an oil change, tire rotation and any recalls addre I called the dealership on Tuesday and set an appointment for Thursday morning at 7:15am. I needed an oil change, tire rotation and any recalls addressed. I also mentioned the transmission was shifting rough. THEY KEPT MY VEHICLE FOR TWO DAYS AND DID NOTHING! The only thing that was done in those two days was put miles on it, damaged the rear wheel and gave me the run around. Unbelievable!! Total incompetence. I was seriously in disbelief when I finally arrived Friday night before closing and they couldn’t find my vehicle. Luckily Joe Cooper Ford in Yukon got me in on Saturday morning and had it completed by 11am. Go there! The other thing that bothers me is the service manager didn’t even reach out to me. The service advisor took pictures of my wheel damage and haven’t heard a word from anyone. Never again. More

Drove form Stillwaternt. Sat 2hrs No part!!! Not told! Drove from Stillwater to make a 2 p.m.appointment to make a new key fob. Sat for 2hrs then told did not have the part needed. Drove from Stillwater to make a 2 p.m.appointment to make a new key fob. Sat for 2hrs then told did not have the part needed. More

Didn’t get it right the first time My wife brought in her 2017 explorer because the lane assist wasn’t working. The part they replaced and charged is for didn’t fix the problem and she My wife brought in her 2017 explorer because the lane assist wasn’t working. The part they replaced and charged is for didn’t fix the problem and she was forced to bring it back a second day. She was told it would only take 2 hours to replace the part, at the 3 hour mark of her waiting at the dealership they finally lent her a car while they worked on hers. At the 8 hour mark they finally called her and said it was done. Standard work really needs to be done so customers know how long their service will take. More