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Metro Ford of OKC - Service Center
Oklahoma City , OK
829 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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829 Reviews of Metro Ford of OKC - Service Center
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October 01, 2019
Service Dept is great, but I do not like the survey requiring 25 words! Please give customers the freedom to simply give a 5 star review. Dept is great, but I do not like the survey requiring 25 words! Please give customers the freedom to simply give a 5 star review. More
by j.beale
Verified CustomerEmployees Worked With
Jason Hutton
October 01, 2019
Best customer service I've had in a while! David Wilson provided the ABSOLUTE BEST customer service!!! I will ask for him again and again and again! He needs to be cloned. David is fantastic. David Wilson provided the ABSOLUTE BEST customer service!!! I will ask for him again and again and again! He needs to be cloned. David is fantastic. More
by Zmom2004
Employees Worked With
David Wilson
October 01, 2019
Metro Ford Rocks Proximity to our office is why I started using Metro Ford several years ago. The quality, service and friendliness is why I continue to use Metro For Proximity to our office is why I started using Metro Ford several years ago. The quality, service and friendliness is why I continue to use Metro Ford. More
by EPRATT0
Employees Worked With
Connor Farnham & the young lady at the check out (didn't get her name)
October 01, 2019
Outstanding service My appointment was for recall work estimated at 4 hours. As I left the house and turned on wipers, one broke and that became critical. Justin added ne My appointment was for recall work estimated at 4 hours. As I left the house and turned on wipers, one broke and that became critical. Justin added new blades to the job and got out out in 2 hours! Metro Ford will have me as a customer for as long as I am able to drive drive! More
by Karly
Employees Worked With
Justin Payne
September 23, 2019
Extremely disappointing Took F-350 in to have the rear brakes looked at. After three business days we called to see what Metro could tell us. They hadn't got to it yet but ca Took F-350 in to have the rear brakes looked at. After three business days we called to see what Metro could tell us. They hadn't got to it yet but called back that night to tell us it needed this and that and it would cost $1200. Told them we couldn't afford that and went to pick it up the next morning. Of course it was $125 for diagnostic work which sounded fair since that came out to only $40 a day for the time it was in there being diagnosed. When we got it back and tried to get the rear wheels off ourselves the lug nuts were on so tight we had to soak them overnight with WD-40 to be able to get them off. We were using an impact wrench. No one can tell me that wasn't done on purpose. More
by DAVID.KINSER
Employees Worked With
Do not remember any employee names.
September 20, 2019
Great! I had a problem with my commercial vehicle. Metro Ford/ Daniel got my vehicle in, diagnosed the problem and made the repairs in timely manner. Ad I had a problem with my commercial vehicle. Metro Ford/ Daniel got my vehicle in, diagnosed the problem and made the repairs in timely manner. Additionally, Daniel kept me abreast of all concerns and related pricing throughout the repair process. In do doing, the "bean counters" and I knew the "invoice total" beforehand. More
by preacher.rm
Employees Worked With
Daniel
September 19, 2019
The Works oil/ Service appointment scheduled for 1:00 pm. Work accomplished by Metro, and departed dealership at 3:15pm. Work done appears to be satisfactory...2 hou Service appointment scheduled for 1:00 pm. Work accomplished by Metro, and departed dealership at 3:15pm. Work done appears to be satisfactory...2 hours wait for oil change not satisfactory. Appears appointments are not appropriate, as non appointment customers arrived minutes before me, and work taken in order of arrival. More
by DENVER.CTR.RITCHEY
Employees Worked With
unknown...employee departed Metro before work was accomplied
September 19, 2019
It was so bad!!! The service department was to do oil change on my mustang!! They didn't put oil in my car so my engine blew 4 miles away, I'm extremely mad and upset. The service department was to do oil change on my mustang!! They didn't put oil in my car so my engine blew 4 miles away, I'm extremely mad and upset. I dont understand how a service you pay for and trust your to forget to put oil in thats your job... More
by KBELL9914
Employees Worked With
Ng
September 19, 2019
Last Time I Will Ever Be in Metro Ford I was told I had a bad a/c Compressor and all of my a/c lines had holes in them cost of $2,372 to repair. Actual problem a leaking shader valve, $300 I was told I had a bad a/c Compressor and all of my a/c lines had holes in them cost of $2,372 to repair. Actual problem a leaking shader valve, $300. Shame on you. More
by CHRISTYBENARD
Employees Worked With
Connor
September 18, 2019
NEW TIRE I am satisfied with my recent visit to Metro Ford. The tire was in stock and I was able to get it installed within a satisfactory time period. The em I am satisfied with my recent visit to Metro Ford. The tire was in stock and I was able to get it installed within a satisfactory time period. The employees were pleasant and answered all my questions. More
by NELDA
Employees Worked With
Sorry but I do not remember the name
