Metro Ford of OKC - Service Center

Redeemed but not a five-star rating for customer service. Brought in my 2017 GT Mustang for service. Was completely dead and had to tow in. I was without my vehicle for exactly two weeks with a dead battery t Brought in my 2017 GT Mustang for service. Was completely dead and had to tow in. I was without my vehicle for exactly two weeks with a dead battery that was under warranty. To get any information on my vehicle I had to call and check the status every other day as I was without a vehicle and was told a courtesy vehicle wasn't available and wouldn't be available as I was 8th in line. After a call that ended with my expressed dissatisfaction, did I start to finally get an update and quicker service. The only reason I am giving a 4 and not a 3-star rating is I got my car back with a free oil change and tank of gas for the long wait time. Overall I am satisfied with the service of my car, but the lack of customer service upfront needs to be improved. More

My experience was friendly fast, and great customer service I came in for my oil change as I do each time it is due. The people were great and made sure my car was serviced properly. I came in for my oil change as I do each time it is due. The people were great and made sure my car was serviced properly. More

Oil Change, Tire Rotation, Air Filter I don't remember the gentlemans name, but he was very helpful & friendly! He came in the waiting room to check with me about replacing the air filter I don't remember the gentlemans name, but he was very helpful & friendly! He came in the waiting room to check with me about replacing the air filter & including an engin conditioner. I really appreciated that alot. The last time I had something checked, I paid $125 for them to tell me that I needed a $1200 repair. It would have been better if they had told me about that before the fact. This experience was much better! Thank you! More

Well Done they did everything they could to get 5 stars. I was followed up asking if I was happy with my service and I said yes. Great Job. they did everything they could to get 5 stars. I was followed up asking if I was happy with my service and I said yes. Great Job. More

Oil change Good service and timely. Service guy gave me a work up I should have done, but no pressure to get it done right then just the possibility if I wante Good service and timely. Service guy gave me a work up I should have done, but no pressure to get it done right then just the possibility if I wanted. I have no complaints More

Metro Ford Body Shop I've always used Metro Ford Service even before purchasing my Escape. My last experience was with the Metro Ford Body Shop. Paul Wiser is a total pr I've always used Metro Ford Service even before purchasing my Escape. My last experience was with the Metro Ford Body Shop. Paul Wiser is a total professional in every way. He's a great listener; he makes sure you understand every step in the process; and he does all of this with a handshake and a smile. More

Connor Nailed It From the moment arrived to when I left, Connor Farnham was on point. He was welcoming, asked the right questions, gave great feedback, and seemed to From the moment arrived to when I left, Connor Farnham was on point. He was welcoming, asked the right questions, gave great feedback, and seemed to geniunely care about his job and his customers. I have had very inconsistent service from this location throughout the years (and different owners). I think this might go down as the best experience yet. Granted, it was just a basic oil change, but Connor nailed it. Hopefully, this level of service remains consistent. More

LOVE MY FORD F150 METRO FORD HAS ALWAYS DONE A GREAT JOB AND THE SERVICE ADVISOR'S ARE THE BEST. THEY GET ME IN AND OUT AT A REASONABLE TIME. METRO FORD HAS ALWAYS DONE A GREAT JOB AND THE SERVICE ADVISOR'S ARE THE BEST. THEY GET ME IN AND OUT AT A REASONABLE TIME. More

Great service Everyone in the service department was extremely helpful, Sacha did a great job keeping me updated as did the rental car team. My only suggestion woul Everyone in the service department was extremely helpful, Sacha did a great job keeping me updated as did the rental car team. My only suggestion would be the addition of an automated car washing service. When my vehicle is in the shop for an extended period of time, especially for a warranty repair, I'd like to have it returned clean. More

Poor scheduling On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was t On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was told it would take until mid afternoon to complete the repair. At 1:51pm I was contacted by Conner that my Explorer would not be ready until around 5:00pm. At 4:48 pm I was contacted by Conner informing me that my SUV would not be repaired today but they would get to it first thing the next day. I was contacted by Conner, 7-23-19 at 9:51am, that my SUV was repaired and ready to be picked up. Apparently making an appointment a week ahead of time and showing up on time means nothing. Apparently your service managers really have no idea when your vehicle will be ready. I believe they knew at 7:00am on 7-22-19 that they weren't going to service my vehicle that day. They could have contacted me and asked me to bring it in on 7-23-19. More