Metro Ford of OKC - Service Center

Really good customer service They're very truthful and Will work with you in all areas buying or selling also in servicing your car they really care about their customers. They're very truthful and Will work with you in all areas buying or selling also in servicing your car they really care about their customers. More

free snacks? it was a good service but there were no free snacks for customers. we have to wait in the lobby for 2 hours, it would be nice to have good snack for t it was a good service but there were no free snacks for customers. we have to wait in the lobby for 2 hours, it would be nice to have good snack for the customers and playground for kids... More

Excellent Fast and Friendly Service Fast and Friendly Service Conner was great answered all my questions and concerns: They recommended additional services that I will get at later a day Fast and Friendly Service Conner was great answered all my questions and concerns: They recommended additional services that I will get at later a day More

Good service, friendly people! Very good service, friendly people. You get your service done in a timely manner!!! I have been customer of metro Ford for last 7 years and I am ve Very good service, friendly people. You get your service done in a timely manner!!! I have been customer of metro Ford for last 7 years and I am very satisfied with sales and service. More

Ford kept my car for a month but they did provide me with a I was told at first that my car service would be 750.00 and then someone called me and said we will have to raise the price because the worker that no I was told at first that my car service would be 750.00 and then someone called me and said we will have to raise the price because the worker that no longer works there quoted me the wrong price .The price elevated to $900.00 after having my car for 2 weeks.I called back after the 3rd week and asked what was going on with my car, someone told me they had to ship it to Jaguar because Ford couldn’t fix it. Finally after 4 weeks I received my car back. The best part of this experience is when the price went down and my car was clean. More

Service Staff was excellent! Thanks David at Metro Ford Service, you did a great job and everyone else was very helpful and I appreciate the tech's hard work too. Thanks David at Metro Ford Service, you did a great job and everyone else was very helpful and I appreciate the tech's hard work too. More

Great service Quickly diagnosed the issue with my Focus, resolved the problem, and informed me of updates to the warranty on the vehicle. I highly recommend this sh Quickly diagnosed the issue with my Focus, resolved the problem, and informed me of updates to the warranty on the vehicle. I highly recommend this shop. More

Sensor out First time to Metro ford. Had a sensor out, they ordered part and got it changed out. Staff was friendly and helpful. Store was clean. All fine, than First time to Metro ford. Had a sensor out, they ordered part and got it changed out. Staff was friendly and helpful. Store was clean. All fine, thanks More

Lack of Communication I had my truck towed there because it was the closest Ford Service Center. I brought it Tuesday Morning Oct 1st. Called for the status in the morning I had my truck towed there because it was the closest Ford Service Center. I brought it Tuesday Morning Oct 1st. Called for the status in the morning and in the afternoon Wednesday Oct. 2nd. Finally, they say that it's the Fuel Pump, but they need to get it on a lift to check underneath to make sure. I say that I just had the fuel pump replaced last December and have a receipt at home. Call and leave a message when I get home and find the receipt showing I replaced the fuel pump and fuel injectors last December. Call at 1030am Oct. 3rd, leave message. Call again at 11am, and am told that they don't know what is exactly wrong with my truck yet and gives me that they've been busy and haven't had a chance to talk to the technician. My truck has been there for 2 days. I say, well, tell me what I owe for the inspection fee, so I can get it towed, as I know that if my balance isn't paid that you won't release my vehicle. I call my insurance company to make arrangements to get it towed. Long story short, 2 days without getting a loaner vehicle is long enough to run a diagnostic and figure out what's wrong. I don't appreciate having to call to get my vehicle status and it shouldn't take 2 days to get an estimate for what is wrong with my vehicle. I have had to pay for Uber/Lyfts to get to/from work. Your service center is attached to a dealership. It doesn't make sense that you don't have loaner vehicles. But that's jmo. Maybe, if I test drove a car for a couple days, I might be inclined to give up my 2001 Ford Sport Trac for a newer Ford. Honestly, after this experience with Metro Ford, I will not bring my vehicle there ever again, nor will I buy a vehicle from your dealership. It has left a bitter taste in my mouth. More

Good service. Quick, courteous service. Was kept informed at every step. Service personnel were very competent and courteous. All services explained and additiona Quick, courteous service. Was kept informed at every step. Service personnel were very competent and courteous. All services explained and additional services offered. Will recommend in future. More