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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
829 Reviews

829 Reviews of Metro Ford of OKC - Service Center

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December 09, 2019

oil change I love having a choice to wait for my car or to have a lift somewhere. I appreciate the calls during service to let me know how things look and sugges More

by KARYN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Farnham
Dec 10, 2019 -

Metro Ford of OKC responded

Karyn, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future!

December 06, 2019

IT technician everything was great as usual and excellent job on the detailing which was an after thought for me to ask for. the guys are always polite and helpful More

by KRIS.SERENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Metro Ford of OKC responded

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

December 06, 2019

Oil change - Excellent service and timely response. My work work done on time and I appreciated the call when my vehicle was ready to be picked up. More

by Rlind1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherie Vanhorn
Dec 06, 2019 -

Metro Ford of OKC responded

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

December 05, 2019

Always Awesome Service! All of the advisors are so pleasant and helpful and my services are always performed in a timely manner. The employees take the time to explain everyt More

by AD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wilson, Connor Farnham, Denise Anderson
Dec 06, 2019 -

Metro Ford of OKC responded

Thank you so much for your 5 star review! We pride ourselves on treating our customers like family and we are so glad you had a great experience.

December 02, 2019

Excellent service It is easy to make appointments online and waiting for the service is pleasant. All personnel are friendly, professional and helpful.it is an excell More

by gerri_caldwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember their names.
Dec 06, 2019 -

Metro Ford of OKC responded

Hearing that you had an excellent experience is the best thing we could hope for! We look forward to serving you for many years to come!

December 02, 2019

They kept their promise to honor the "free oil changes" for the life of my car, made at the time I purchased the car from the previous owners. That says a lot about their i More

by ROBYN.MORROW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wilson (dealt with him on 3 different visits) He is awesome ! And the manager Ron honored the free oil changes. (couldnt keep the free tires promised to me but I'm grateful for the oil change)
Dec 06, 2019 -

Metro Ford of OKC responded

Thanks for the awesome review, Robyn! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

November 28, 2019

Overall Service Easy to work with. Service is great. Conner is the service advisor that I’d suggest, he will get anything you need done! Great Job! More

by JUST83SANDERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Farnham
Dec 06, 2019 -

Metro Ford of OKC responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Conner is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

November 27, 2019

blind sided scheduled with online system arrived and was told that a diagnostic was $140 was not aware of this prior to arriving to service center, wrong email ad More

by christychristmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
connor farnham
November 25, 2019

Very helpful team I brought my car in because of a noise coming from the front end, the service team was able to diagnose it as a warranty eligible issue. They ordered More

by NEILDLOUHY
Recommend Dealer
Yes
Employees Worked With
Denise
Nov 26, 2019 -

Metro Ford of OKC responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

November 25, 2019

Shop Elsewhere $75,000 car bought new in January. Its been in the shop for 7+ months. The dealer will not exchange it and service cannot properly fix it. The vehicl More

by Disappointed Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim, Service Manager
Nov 26, 2019 -

Metro Ford of OKC responded

We are sorry you feel your Metro Ford experience fell short of 5-stars. We strive to make sure every customer leaves happy. Please call our store to speak with our General Manager, Jason Hutton, as he would like to know how your visit could have been made better. Thank you.

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