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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
793 Reviews
Call Service Center (405) 492-6677

793 Reviews of Metro Ford of OKC - Service Center

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December 17, 2023

I had a horrible experience with two other repair shops beyond words but I took my truck to metro and between Justin and the service tech extreme amounts of work had to be done to correct the issues needle More

by yukon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lead medium duty mech awesome guy
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Dec 18, 2023 -

Metro Ford of OKC responded

Thank you for trusting Metro Ford of OKC with your vehicle needs, Yukon0. We're thrilled to hear that Justin and our service tech could turn your truck's situation around! It's unfortunate you had a challenging experience elsewhere, but we're glad we could provide the necessary repairs to get your truck up and running smoothly. Your satisfaction and the success of your vehicle mean a lot to us.

December 01, 2023

Justin always takes care of out trucks and keeps us informed. top notch, keep it up sir! -Travis at PTR More

by travis.trupiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Metro Ford of OKC responded

Thank you for your kind words, Travis! We're thrilled to hear that Justin has been providing top-notch service for your trucks and keeping you informed every step of the way. We'll make sure to pass along your appreciation to him. Your support means a lot to us, and we're here whenever you need assistance with your trucks. Thanks again, and we look forward to continuing to serve you at Metro Ford of OKC.

November 28, 2023

Justin is absolutely the best in the industry. He communicates well with us and the bill is always what is quoted.. More

by david.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Metro Ford of OKC responded

Thanks for taking a moment to review your visit, David! We're thrilled to hear about your positive experiences with Justin. Consistent communication and accurate billing are crucial, and we're glad to deliver that level of service to you.

November 23, 2023

When I went in for service Justin was on point. He dose an amazing job. Kept me well informed. More

by Nebhutjustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Metro Ford of OKC responded

Thank you for taking a moment to share your experience with Justin and our team. Keeping you well-informed is key, and we're pleased we could deliver on that. If we can be of further assistance, please let us know.

November 20, 2023

It's always a pleasure to work with my Service Advisor, Denise Anderson, and trust she's got the best Metro Ford OKC Service Technicians working to keep my vehicle running in tip-top shape. Thank you all More

by d45nance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Metro Ford of OKC responded

Thanks for your kind words, d45nance! Denise and our dedicated team at Metro Ford of OKC Service are thrilled to have your trust. We're committed to keeping your vehicle in top-notch condition and providing a great experience every time. Your recommendation means a lot to us. If there's anything else we can do for you or any questions you have, please don't hesitate to reach out. Thanks for being a part of our Ford family.

October 31, 2023

The last couple times I’ve had Denise as my rep & she’s awesome. Things get done quickly & she’s not pushy. She’s very kind. More

by Jeners03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Metro Ford of OKC responded

Thank you, Jeners03! We're glad to hear that Denise has been providing you with awesome service. Quick and kind assistance without being pushy is what we aim for, and we appreciate your positive feedback. If you ever need anything in the future, please don't hesitate to reach out. We're here to assist you.

October 27, 2023

i was pleased with the service it was fast a little pricy like always but worth it More

by F-VBURRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Metro Ford of OKC responded

Thank you for choosing Metro Ford of OKC, F-VBurrell. We're glad to hear that you were pleased with our fast service. Your feedback is important to us, and we're here to provide value and quality for your vehicle needs. If you have any questions or require further assistance, don't hesitate to reach out.

October 27, 2023

Cam phasers on my Raptor in two days! Awesome job. Denise was the best to work with. Very pleased with all of the results! More

by john.stranglen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Metro Ford of OKC responded

Hi John. We're thrilled to hear that our team, especially Denise, provided you with a fantastic experience and resolved the issue with your Raptor's cam phasers promptly. Your satisfaction is our priority, and we're here whenever you need us. Thank you for your kind words!

October 20, 2023

Denise took great care of us and the SUV was fixed right the first time. Denise did a great job of communicating with us, More

by rbrower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Metro Ford of OKC responded

Thank you for your feedback, rbrower! We're glad to hear that Denise provided excellent care and communication, and that your SUV was fixed correctly on the first try. We appreciate your business and look forward to serving you again in the future!

September 27, 2023

Matt Murphy in Service is excellent but their sales department is horrible..they are to pushy & pretend to listen More

by Subwayfugative
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
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Sep 28, 2023 -

Metro Ford of OKC responded

Thank you for your feedback, Subwayfugative. We're glad to hear that you had an excellent experience with Matt in Service and apologize for your experience with our sales team. Your feedback is valuable to us, and we will use it to improve our sales processes. If you ever decide to give our sales department another chance, we hope to provide you with a more comfortable and attentive experience. Please feel free to reach out if you have any further comments or concerns.

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