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Metro Ford of OKC - Service Center
Oklahoma City , OK
894 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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894 Reviews of Metro Ford of OKC - Service Center
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October 13, 2020
Terrible. They told me my car would be ready by September 22nd its now October 13th and they still can't manage to get me my car. The staff is unfriendly and incompetent and the text updates are completely i 22nd its now October 13th and they still can't manage to get me my car. The staff is unfriendly and incompetent and the text updates are completely inadequate. When I try to call I am consistently transferred until I either reach a voice-mail or am simply disconnected. I don't know if this stems from the management or just bad employees but it needs to be fixed. More
by korbinlankford
Employees Worked With
Gene C., David Koehn
October 13, 2020
Service department gave me excellent advice and kept me informed during the repair process. The service department crew are knowledgeable, professional, and very reliable. Thank You! informed during the repair process. The service department crew are knowledgeable, professional, and very reliable. Thank You! More
by k.crissman
Employees Worked With
Justin
October 10, 2020
They didn't fix what was wrong. They broke a hose and didn't fix it. When I came back to have them fix it they couldn't even loan me a car even. They weren't even apologetic. didn't fix it. When I came back to have them fix it they couldn't even loan me a car even. They weren't even apologetic. More
by pedrops92
Verified CustomerEmployees Worked With
Angela Dealand
October 09, 2020
The State of Oklahoma OMES Fleet Management handled the warranty recall notice on the 2014 Escape, which was taken care of timely by Daniel Kinder. Thank you. warranty recall notice on the 2014 Escape, which was taken care of timely by Daniel Kinder. Thank you. More
by MARY.SCHOOLEY
Employees Worked With
Daniel Kinder, Paul McGaugh
October 07, 2020
This last time I took my car in for service was not the best experience. After submitting a complaint and having to take the issue up the chain then my issue was finally resolved. However, I am not sure best experience. After submitting a complaint and having to take the issue up the chain then my issue was finally resolved. However, I am not sure I can trust the diagnosis and recommendations based on being told one thing on a Friday and then something different on the next Monday. My vehicle inspection reports for those two days were completely different. This makes me question if the service people are trustworthy and wonder if customers are being taken advantage of. More
by ROBMORRISON222
Employees Worked With
Don't recall exact names as I dealt with several people
October 02, 2020
The service department is great and they help me by using BG products and services! Definitely a great program, you should check it out...Blessed 🙏🏼 BG products and services! Definitely a great program, you should check it out...Blessed 🙏🏼 More
by soeribla
Employees Worked With
Elle
October 02, 2020
I don’t understand why the $145 diagnostic fee is not waived if the customer agrees to have the work done at the dealership. I effectively paid you to use that time to tell me what other work needs to be waived if the customer agrees to have the work done at the dealership. I effectively paid you to use that time to tell me what other work needs to be done on my car. I appreciate the work, but that tacked-on fee is an insult to injury. It completely makes sense if I were to not get the work done at the dealership. More
by KIS0011
Employees Worked With
Kevin
October 01, 2020
Had a generally good experience with the body shop, especially Gene. They were repairing my prize gt350 Shelby and, well, it had to be perfect. Gene worked with insurance to get all that approved and g especially Gene. They were repairing my prize gt350 Shelby and, well, it had to be perfect. Gene worked with insurance to get all that approved and genuine Ford and shelby parts. Just picked up and repair seems very good. I’d go back for sure...though I hooped I dont😁 More
by Russ
Employees Worked With
Gene in body shop
September 30, 2020
Horrible service, poor communication, charging for services not rendered, not performing services requested, unapologetic for mistakes, basically will never bring my truck to this service location aga services not rendered, not performing services requested, unapologetic for mistakes, basically will never bring my truck to this service location again More
by chaffnerdds
Employees Worked With
Jim Arnold
