Metro Ford of OKC - Service Center

I bought a platinum warranty for at least 4K when I bought my car and when I come in for my free oil change, I am recommended a thousand dollars in work for upkeep. It makes me very worried to think I bought my car and when I come in for my free oil change, I am recommended a thousand dollars in work for upkeep. It makes me very worried to think I have to spend this much money to maintain my car and at the same time the warranty doesn’t seem to cover anything. How am I supposed to feel covered and or satisfied when I still have no clue as to what I paid for. And I live so far away and wish I could get my service at my local Ford dealership. I was not aware I would have to return to this location only at time of purchase. More

The team took the time to help me understand the procedures being done and all pieces of my bill. Once the work was done, I found one additional issue, a stuck door. Even though it was the end of th procedures being done and all pieces of my bill. Once the work was done, I found one additional issue, a stuck door. Even though it was the end of the day, the team quickly addressed the problem and got me on my way. All patience and kindness. More

I brought my truck in last week to have a few issues serviced. I was charged $290 just to have the problems diagnosed. Beck's Garage performed the exact same diagnostics and caught every issue that Ford serviced. I was charged $290 just to have the problems diagnosed. Beck's Garage performed the exact same diagnostics and caught every issue that Ford did for FREE. While my truck was at Metro Ford, I requested a quote for the trade-in value of my truck. The sales manager offered $500 for my 2013 F-150 King Ranch. I was incredibly insulted and had to take a moment to make sure it wasn't a joke. I can't even buy a bicycle for $500, let alone a King Ranch truck. Because I was faced with a pricey repair (nothing that would cause them to value my truck thousands of dollars below its actual market rate), I feel that Metro Ford viewed me as desperate and ignorant and attempted to take advantage of me. Thankfully, I am neither of those things. I took my truck to get repaired elsewhere and will never give Metro my business again. I attempted to reach out to customer service and the General Manager in order to give them the opportunity to apologize and explain themselves before I decided to post a public review, however, I received no response. Oddly enough though, I am still receiving cold calls and emails several times a week despite requesting to be removed from their call lists. Lastly, the service department should be made aware that their offices are NOT sound proof. While I was sitting in the lobby, one of Metro Ford's employees was on a personal phone call and made several homophobic comments towards the person on the other line. I was astonished at the unprofessionalism that I was faced with at Metro Ford of OKC. More