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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
796 Reviews

796 Reviews of Metro Ford of OKC - Service Center

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March 13, 2024

I was quite impressed with Metro Ford. Prior to using them, I was using another dealership that had since closed down. The other dealership made me feel inadequate and always tried to get More

by rush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
Mar 18, 2024 -

Metro Ford of OKC responded

Thank you, Rush! We're delighted to hear that you had a positive experience with Metro Ford of OKC and felt valued during your visit. Providing a comfortable and trustworthy environment for our customers is our priority, and we're glad we could exceed your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

March 11, 2024

Justin is always polite even when I have a million questions. Thank you for all your hard work. More

by aknapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Mar 12, 2024 -

Metro Ford of OKC responded

Hi aknapp, We're thrilled to hear about your positive experience with Justin! Politeness and patience are key, and we're glad he could provide excellent service even with a million questions. If you have any more inquiries, don't hesitate to ask. Thanks for your feedback!

March 09, 2024

Check your mileage before dropping off and compare to their paperwork from service department at end. More

by Eric B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin
Mar 29, 2024 -

Metro Ford of OKC responded

I apologize for the reported mileage discrepancy. I would like to hear what happened Please contact me directly at 405-445-6447 to discuss this further. Thank you, Scott Parrish

March 08, 2024

She was great. Only problem was I made my appt thru the ford app and I guess it didn’t let the dealer shop know. More

by bwoodward4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Metro Ford of OKC responded

Thank you for your feedback, and we're sorry for any inconvenience caused by the scheduling issue. We'll make sure to look into this to prevent similar situations in the future. We appreciate your understanding and hope to provide you with a smoother experience next time.

February 10, 2024

Matt Murphy does an outstanding job of taking care of his customers. I will never go anywhere else for service. They keep you informed on what needs to be done and how much it will cost. Fabulous service!! More

by BeausBoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
Feb 12, 2024 -

Metro Ford of OKC responded

Thank you, BeausBoy! We're thrilled to hear that Matt Murphy provided you with outstanding service. Keeping our customers informed and providing excellent service is what we strive for. We appreciate your loyalty and trust in us for your service needs. If you ever need anything else or have any questions, don't hesitate to reach out. We're here for you!

February 07, 2024

Our team at Metro Ford Commercial Service Center always does a great job with information regarding what’s best for our vehicle to keep us safe and running. More

by Blue Heron Trucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Alex, Xavier
Feb 08, 2024 -

Metro Ford of OKC responded

Thank you for your feedback, Blue Heron Trucking! We're delighted to hear that our Metro Ford Commercial Service Center team consistently provides you with valuable information to keep your vehicle safe and running smoothly. We look forward to our next chance to serve you.

January 25, 2024

Justin and Ryan are always helpful and understanding when it comes to getting our vehicles back to us as soon as possible. They are great to work with. More

by CDAVIS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Brosnan
Jan 26, 2024 -

Metro Ford of OKC responded

Hi C. Davis. We're delighted to hear that Justin and Ryan consistently provide helpful and understanding service to ensure a prompt return of your vehicles. We appreciate your positive feedback and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out.

January 24, 2024

I brought my 2012 escape in with random warning lights on the dash. They would turn on, then go off. When it was happening the turn signal indicators on the dash would not work. Also, the A/C compressor di More

by cloper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Murphy
Mar 12, 2024 -

Metro Ford of OKC responded

We sincerely apologize for the extended inconvenience and frustration you experienced with our service department. It's clear that we fell short of providing the timely and accurate diagnosis and communication you deserved. We deeply regret the inconvenience and extra expenses you incurred during this process. Your feedback is invaluable, and we will address these issues internally to ensure better service in the future. Please accept our sincerest apologies, and we appreciate your patience and understanding throughout this ordeal.

January 13, 2024

Great service department. Very timely and communicate often every time I time my cars in. More

by BrentM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Metro Ford of OKC responded

Thank you, BrentM! We appreciate your positive feedback about our service department. Timeliness and clear communication are priorities for us, and we're glad to hear it made a positive impact on your experience. If you ever need assistance again, don't hesitate to reach out. Safe travels!

January 03, 2024

Great service overall from Justin and others in the service dept. Highly recommend Metro Ford Service! More

by keena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Metro Ford of OKC responded

Thank you for the glowing review, Keena! We're thrilled to hear that Justin and our service team provided great service. Your recommendation means a lot to us. If you ever need further assistance or have questions, feel free to reach out. Safe travels!

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