Metro Ford of OKC - Service Center

I have been a Ford customer for the last 25 years. I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a product I value and support with my money treat me as if I am not important, and only as a paycheck. Does not sit well. The service advisor was unprofessional. They did not greet me or introduce themself. They did not do a proper intake of my vehicle. No walk around, No real sense that they cared for me as Ford customer. No sense of care for myself or my vehicle. I have a Ford extended warranty. Advisor contacted me to say they could not find my warranty with my VIN, and that I would be responsible for repairs. I called Ford and was given the information with in a few minutes. I then had to contact the advisor with that information.They did not verbally contact me with an estimate or issues with my vehicle. Everything handle via text or email. Took 5 days for repairs. With no updates being given that vehicle was finished. I had to request that a detailed estimate be sent. When picking up my vehicle. I expected that the advisor would go over what repairs were done and a final detailed breakdown of cost. Also, did not go over inspection report. I used to sell Ford vehicles, and was a service advisor and Customer relations manager. I do not believe that this is what Ford wants to represent it products. The only bright spot was the cashier. She informed me of my points and made a suggestion. More

These guys always meet my expectations. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. More

Great fast service, very reasonably priced awesome staff very clean location good coffee and amiles very clean location good coffee and amiles More

The service man was amazing and communicated well. you ghj hi ghh gui gui you you ghj hi ghh gui gui you More

i am very please with Mike Barnett in the service department as well as Linda the salesperson. department as well as Linda the salesperson. More

This was the best experience I've ever had at a local dealership. They took great care of my vehicle and were very quick. I will continue yo have them service my vehicles. dealership. They took great care of my vehicle and were very quick. I will continue yo have them service my vehicles. More

Watch for the bait and switch on the works oil change. MOA is not included even tho it shows its included. They will charge you an additional 21.99 for it then argue with you about it when you tell them i MOA is not included even tho it shows its included. They will charge you an additional 21.99 for it then argue with you about it when you tell them its suppose to be included. More

kept our vehicle for over 4 months with little to no communication on status of vehicle repairs. communication on status of vehicle repairs. More

Great communication! I loved that I was kept in the loop on a timetable and I was even able to use my Ford Pass Points towards the bill 5 star service ! I loved that I was kept in the loop on a timetable and I was even able to use my Ford Pass Points towards the bill 5 star service ! More

Dropped off an old 1993 Ford pickup. The service department charged me for 3 hours of labor to change a one foot section of rubber hose at the top of the engine. I could have done this The service department charged me for 3 hours of labor to change a one foot section of rubber hose at the top of the engine. I could have done this in 20min. Think about this - how do you know they’re being honest with their charged labor hours? More