Metro Ford of OKC - Service Center

Everything was fine except for waiting an hour and a half for an oil change despite having an appointment. After my vehicle was ready no one came to let me know. I finally asked because it was taking so long for an oil change despite having an appointment. After my vehicle was ready no one came to let me know. I finally asked because it was taking so long. More

Metro Ford has always gone out of their way to service my vehicle. They pick it up and bring it back to me when they are done. I have been using them for about 7 years now. Super job! vehicle. They pick it up and bring it back to me when they are done. I have been using them for about 7 years now. Super job! More

In this opportunity my experience wasn’t good. I went there to do an oil change, tires rotation and an air filter change. When I got there Courtney Lester meet me and I let her know I have oil change for there to do an oil change, tires rotation and an air filter change. When I got there Courtney Lester meet me and I let her know I have oil change for life because I bought my car last year. She agreed and accepted the car. When I went back to pick my car up I was being charged for the oil change. When I kindly ask for an explanation for the bill, Courtney with a rude attitude and withour her mask worn properly came to the counter and asked me what did I wanted to know. I explained and she took the bill to an office and asked for help loudly saying - I don't know why is he saying he has oil change for life. After 20 min correcting the bill, she apoligizes and tried to excuse herself saying it was her third day. I don't need to be working for years in a company to understand the hospitality necessary in the customer service deparment, to know the covid regulations during a pandemic and to ask for help when you obviously need it in the beggining of a new job. Even though the unprofessional way Courtney handle the problem, the cashier was very professional and kind. She detected how upset I was and how much I was waiting and she offered me coffee and small talk to calm me down. More

Bottom line: They sold me the truck I wanted for the price I was willing to pay. They followed up on the addition changes we discussed and got the finished product back to me quickly. The finance offi price I was willing to pay. They followed up on the addition changes we discussed and got the finished product back to me quickly. The finance officer was awesome! I would do it again! More

I’ve been bringing my truck to Metro for about three years now. They always take care of me and I always receive great service! Will definitely return! years now. They always take care of me and I always receive great service! Will definitely return! More

It was not the service I had had before or expected this time. I will have to think about returning. brought the car in - with appointment - at 7:!5 am. I did this so it would be first on the rack and finis time. I will have to think about returning. brought the car in - with appointment - at 7:!5 am. I did this so it would be first on the rack and finished in a timely manner. It was routine work to be done. It was not finished late afternoon and I mentioned that and was told - well it was a slammed day. My car was not a slammed issue and this did not apply to me!!! I was not pleased with leaving after 5 pm. Again it was a routine workup. Marjory Feighny More

Two hours for an oil change and tire rotation is ridiculous, especially with an appointment. I can do it faster in my driveway at home. ridiculous, especially with an appointment. I can do it faster in my driveway at home. More

Excellent experience all around! The service department personnel are professional, friendly and knowledgeable. I will definitely be taking all of my family vehicles here for service in the future. personnel are professional, friendly and knowledgeable. I will definitely be taking all of my family vehicles here for service in the future. More