Metro Ford of OKC - Service Center

Service department scratched & removed ceramic coating when trying to fix scratches. I was told I could take it to my guy, bring them the bill and they would reimburse me. I did that and now I can’t get d when trying to fix scratches. I was told I could take it to my guy, bring them the bill and they would reimburse me. I did that and now I can’t get dealership to pay for the damage and management is giving me run around and it’s been 2 months since the damage was caused! Aggravating they are the only authorized Roush dealership. More

Too Slow To Slow Two slow Very Very Very slow. It took a long time and my car battery is not working now and i hate to take it back cause it takes so long to get it repaired! a long time and my car battery is not working now and i hate to take it back cause it takes so long to get it repaired! More

It was extremely unsatisfying. I received my estimate, which was much higher than anticipated. Then I looked at my multi-point inspection and noticed multiple things that were very obviously faked. The me which was much higher than anticipated. Then I looked at my multi-point inspection and noticed multiple things that were very obviously faked. The mechanic had put that my tires were all the same tread when the 2 rear tires were about 2 years old and the front tires were only about 3 months old. The manager looked again and said the mechanic's tool was broken, so he was just guessing at the tread depth. The mechanic obviously hadn't looked at the tires as they found a nail when they looked again. Then I noticed the brake measurements were exactly the same. My brakes had been replaced with my tires, so they should have had different measurements. The manager didn't have any excuse for that one. They redid the inspection, which caused me to be there another hour. The service advisor requested that I not fill out the survey if I could not give a good review as it affected her paycheck, which seemed very unprofessional. Honestly, I will not be returning as the whole experience seemed extremely unprofessional and disturbing to how many things went unchecked. More

Contracted for obtaining through parts at MetroFordOKC OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit an OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit and overhung the rear tailgate which caused it to lift when the tailgate was closed preventing it from laying flat. Nor was the rubber bulkhead ribbed self adhesive seal (3/4”x65”) installed to make bulkhead water resistant and was not left in the cab for me to do. i know this comes with one as I have seen this unit on a friends truck and based on reviews prior to purchase. No Ford warranty info left for me regarding the top in case I have problems. The bed rails did not sit flush and were maladjusted and required me to adjust (no shims were used (nor included as extra parts for me) and as such , it took me an hour and a half to get tonneau adjusted in length and fit to make it close properly and sit flush. Overall, 2 stars for installation of tonneau cover .. poor at best. Running boards and engine cover installed properly but again, no Ford warranty info on OEM Ford running boards. I had asked service advisor to re-balance wheels due to excessive vibration. Was told they would try but that is something that their shop can not do with off-road tires even though, the sales lot is full of various lifted vehicles with much larger off/road tires. The tires on the Roush Ranger, although off-road size, at 32” are about the size of a sport tire that is standard on a Explorer or other mid to full size SUV so the idea that MetroFordOKC service department can not balance a set of tires on any of the vehicles they sell on-site is beyond my comprehension as a customer. In addition, the service advisor put me down for a 100 pt inspection instead of just re-balancing the wheels as requested. There was a charge of nearly $450 on the invoice that the cashier could not explain and the service advisor was not working that Saturday and could not be reached. I was therefore forced to pay for what ever this charge represents in order to get my vehicle and bring it back to Tulsa. As stated earlier, I live in Tulsa OK. I took my truck to a discount tire store today locally and had the tires rebalanced. Prior to removal of existing weights, the wheel / tires were checked and all 4 wheel tires were “out of balance” as suspected by me due to the vibrations that were severe between 65 -80mph. The left driver front and right passenger rear were the worst. All four were rebalance today and minimal vibration at the speeds noted above are now noted as with improvement. This service should have been performed free of charge by MetroFord considering it was present from the day I drove the truck home 11 days ago. I even purchased to 6 year 100k mile extended warranty to augment the standard Ford warranty and at this time , the “MetroFord difference” appears to be less service rather than better service. Again, my sales person Linda is 5 stars. The Parts Dept(Evan) is 5 stars. The service Tech for installation 2 stars and overall service experience 2 stars. The day of my service pick up I received a notice email I would be getting a survey and offered me 10% off any purchases on accessories that expires in 30 days. That would have been more useful to be applied to what I just purchased (at least $1500 in accessories) as at this point , the truck is pretty well loaded and no other accessories would be needed and hence the offer is a hollow gesture at best. Thank you . Sincerely , Dr Jeff Morris Tulsa , OK Feel free to contact me to discuss at the phone number you have on file. More