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Metro Ford of OKC - Service Center
Oklahoma City , OK
843 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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843 Reviews of Metro Ford of OKC - Service Center
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April 01, 2021
Great experience. Very friendly and professional. It’s hard to find a dealer you’re comfortable and trust. I thought that it was awesome that they set up my vehicle with Engines For Life! hard to find a dealer you’re comfortable and trust. I thought that it was awesome that they set up my vehicle with Engines For Life! More
by superbgdaveok
Verified CustomerEmployees Worked With
Lois Quintero, Courtney Lester
April 01, 2021
I would rate it because it is the Ford dealer. Some of the ladies aren't very personable. I sat there for 3 hours. I told them that I was waiting. They stated they didn't know I was waiting until I fina the ladies aren't very personable. I sat there for 3 hours. I told them that I was waiting. They stated they didn't know I was waiting until I finally went to ask if my car was ready. I also had my oil changed 3 days prior. I asked them to reset my oil gauge. They didn't so when I went to get my wheel alignment, I asked for this to be done again. They service representative asked the technician to reset it. He went out and told her he did. As I drove onto the highway, it reset to what it said and wasn't completed. Plus, I have a warranty and each time I come they say it is out of warranty for oil changes. This should be in the computer as a courtesy. I would probably recommend but I would tell customers these concerns that I have shared.. More
by RJHAMILTON
Employees Worked With
Lois Quintero
April 01, 2021
I have always been treated well there & fairly with little wait time and I bought my vehicle there too and not too far for me to drive there little wait time and I bought my vehicle there too and not too far for me to drive there More
by rogerjohnson1961
Employees Worked With
Lois Quintero
April 01, 2021
The scheduled work was done on a timely basis and I was kept informed about what work was needed throughout the process. I will definitely return in the future. kept informed about what work was needed throughout the process. I will definitely return in the future. More
by Mschwisow0
Employees Worked With
Denise
March 29, 2021
2nd time to use Metro Ford for service on my F150. I’ve done both drop off and stayed on site. Happy with both ways. Would recommend this service department for your auto needs. done both drop off and stayed on site. Happy with both ways. Would recommend this service department for your auto needs. More
by CBERRY79
Employees Worked With
Courtney Lester
March 26, 2021
Everything went great...they actually finished the work faster than I expected. Denise was very helpful and very patient when i was having trouble hearing thru the masks...hopefully we won't be wearing the faster than I expected. Denise was very helpful and very patient when i was having trouble hearing thru the masks...hopefully we won't be wearing them next time. More
by dbwhite
Employees Worked With
Denise Anderson
March 26, 2021
I took my car in for diagnostics reading and the adviser told me that if I have any of the services done that they would not charge me for the diagnostics reading. I didn’t trust my adviser because of a fee told me that if I have any of the services done that they would not charge me for the diagnostics reading. I didn’t trust my adviser because of a feeling I had when I met her. So I said just do the brake flush and I will schedule the other repairs for a later date as they didn’t have a car to loan me and I am single and do not have another car. She lies and charged me for the brake flush and diagnostics reading. She out right lies to me m. I will never return to Metro Ford of OKC again. Terrible service. I do not see my advisers name on the list below but she was untrust worthy. Nicole More
by NICOLE.GORE
Employees Worked With
Denise Anderson
March 25, 2021
Dealing with these people has been a nightmare from the day I bought the car at Metro Ford of OKC!!! THE WORST CAR DEALERSHIP EVER!!! The only person who seemed genuine was Lois Quintero she wanted to ma day I bought the car at Metro Ford of OKC!!! THE WORST CAR DEALERSHIP EVER!!! The only person who seemed genuine was Lois Quintero she wanted to make things right. There seems to be a great deal of incompetence within the service department. What's worse they truly do not seem to care. Thank you Lois you were a light in a very dark place. More
by kramirez2
Employees Worked With
Lois Quintero
March 25, 2021
First time using their service dept.Staff was very First time using their service dept. Staff was very personable and work was completed very timely. Wouldn’t hesitate to return to them for future ne First time using their service dept. Staff was very personable and work was completed very timely. Wouldn’t hesitate to return to them for future needs. More
by michaelkey187
Employees Worked With
Courtney Lester
March 25, 2021
Service was fine. Sales quotes were cheaper than service manager. Other than that it was fine. Under hood had oil and fluids spilled everywhere and not cleaned up. This is like the 4th survey request. The s manager. Other than that it was fine. Under hood had oil and fluids spilled everywhere and not cleaned up. This is like the 4th survey request. The second I have actually filled out. Why isn't 1 enough. Too xxxx many emails. More
by chad.deuel
Employees Worked With
Lois Quintero
