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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
793 Reviews

793 Reviews of Metro Ford of OKC - Service Center

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April 27, 2024

Had my Ford focus towed for a diagnostic test for transmission problems they told me the car wouldn't start need a battery said nothing was wrong with the transmission they said I also had a oil lea More

by davisevonne57
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Metro Ford of OKC responded

We apologize for the inconvenience and frustration you've experienced with your Ford Focus, Evonne. We take your concerns seriously and will address them with our service team to ensure improvements are made. If there's anything further we can do to assist you or address your issues, please don't hesitate to reach out to us directly.

April 22, 2024

best experience I've ever had with a service department. Justin and Todd were very communicative from start to finish. More

by tonyr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Metro Ford of OKC responded

Thank you, tonyr5, for sharing your experience! We're thrilled to hear that Justin and Todd provided you with the best service department experience you've ever had. Communication is key, and we're glad they kept you informed every step of the way. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!

March 31, 2024

I had an appointment and arrived on time, but as told it would be 1.5 hours because there were two others ahead of me. I would have scheduled a different day if I’d known they were triple booked. More

by Andrea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Metro Ford of OKC responded

Thank you for bringing this to our attention, Andrea44. We apologize for any inconvenience caused by the unexpected wait time. Your feedback is valuable to us, and we'll use it to improve our scheduling processes in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

March 29, 2024

They were friendly, fast and got my car working correctly again. Good communication, kept me informed of services performed More

by artisticglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Specht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Metro Ford of OKC responded

Hi there, Thank you for your feedback! We're glad to hear that we could provide friendly and fast service while keeping you informed throughout the process.

March 21, 2024

Great service and communication prompt callback and scheduling. Was in and out as quickly as told. More

by dodom0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Metro Ford of OKC responded

Thank you, dodom0! We're delighted to hear you had a great experience with our service and communication. Providing prompt and efficient service is our priority. We appreciate your feedback!

March 21, 2024

I was able to use some of my points for my service and I was treated as if I was a cash customer. Everyone was very courteous and helpful. More

by BOBSHELTON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Mar 22, 2024 -

Metro Ford of OKC responded

Thank you for sharing your experience, BOBSHELTON11! We're glad to hear you were able to use your points and still received excellent service. Providing courteous and helpful assistance is what we strive for with every customer. We appreciate your feedback!

March 19, 2024

My second great car buying experience from Metro Ford of OKC. My salesman Ellsworth is the man, and made sure everything was taken care of for my out-of-state car buying experience. More

by nenom1
Recommend Dealer
Yes
Employees Worked With
Ellsworth Speight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Watson
Mar 19, 2024 -

Metro Ford of OKC responded

Thank you, nenom1! We're thrilled to hear that Ellsworth provided you with another great car buying experience at Metro Ford of OKC. We appreciate your continued trust in us, and we're here to assist you with any future needs. Enjoy your new car!

March 13, 2024

I was quite impressed with Metro Ford. Prior to using them, I was using another dealership that had since closed down. The other dealership made me feel inadequate and always tried to get More

by rush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
Mar 18, 2024 -

Metro Ford of OKC responded

Thank you, Rush! We're delighted to hear that you had a positive experience with Metro Ford of OKC and felt valued during your visit. Providing a comfortable and trustworthy environment for our customers is our priority, and we're glad we could exceed your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

March 11, 2024

Justin is always polite even when I have a million questions. Thank you for all your hard work. More

by aknapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Mar 12, 2024 -

Metro Ford of OKC responded

Hi aknapp, We're thrilled to hear about your positive experience with Justin! Politeness and patience are key, and we're glad he could provide excellent service even with a million questions. If you have any more inquiries, don't hesitate to ask. Thanks for your feedback!

March 09, 2024

Check your mileage before dropping off and compare to their paperwork from service department at end. More

by Eric B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin
Mar 29, 2024 -

Metro Ford of OKC responded

I apologize for the reported mileage discrepancy. I would like to hear what happened Please contact me directly at 405-445-6447 to discuss this further. Thank you, Scott Parrish

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