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Metro Ford of OKC - Service Center
Oklahoma City , OK
843 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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843 Reviews of Metro Ford of OKC - Service Center
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April 22, 2021
Very supportive of their customers. Yes! You can always count on them with great service and staying true to their word. I highly recommend them to other people. count on them with great service and staying true to their word. I highly recommend them to other people. More
by SHOFSTEE
Verified CustomerEmployees Worked With
Lois Quintero
April 21, 2021
Got my baby all ready for a future road trip. Having the shuttle is awesome. Always everyone is friendly and helpful. I would definitely buy another car from them shuttle is awesome. Always everyone is friendly and helpful. I would definitely buy another car from them More
by ROCKHOPPER45
Employees Worked With
Denise
April 20, 2021
As always, it is a good experience to have Metro Ford do the service on my truck, from the time you arrive to the time you leave the place, they all are very professional and very nice! the service on my truck, from the time you arrive to the time you leave the place, they all are very professional and very nice! More
by CONVENTIONSOK
Employees Worked With
Courtney Lester
April 17, 2021
Metro Ford works hard to make sure you get your car in and out when you schedule a visit. I always recommend scheduling an appointment first as it helps them keep up the great work. and out when you schedule a visit. I always recommend scheduling an appointment first as it helps them keep up the great work. More
by Bradley.kirouac
Employees Worked With
Courtney Lester
April 17, 2021
Lois is the best advisor! I had a lot of work done and they got it done. Took a little longer than expected but with all that was done I can’t complain. they got it done. Took a little longer than expected but with all that was done I can’t complain. More
by tammyeelix
Employees Worked With
Jim Arnold, Lois Quintero
April 16, 2021
Showed trouble on worksheet when not actual trouble. Currently rotating fuel and oil additive between oil changes so no danger should make the list. At 13,000 miles worksheet said air filter needed chan Currently rotating fuel and oil additive between oil changes so no danger should make the list. At 13,000 miles worksheet said air filter needed changed. More
by bowler30028281
Employees Worked With
Lois Quintero, Courtney Lester
April 16, 2021
Courtney was very pleasant and helpful. There was a long line waiting to enter the service area.. Courtney came out to my car and took the necessary information, She was quite knowledgeable and very efficie line waiting to enter the service area.. Courtney came out to my car and took the necessary information, She was quite knowledgeable and very efficient. A real pleasure to deal with! More
by WES SHELTON
Employees Worked With
Courtney Lester
April 15, 2021
Denise was excellent. She was very proficient in getting me "checked in", and following up with me as the service progressed. She explained the services being rendered to me in detail and pointed out areas me "checked in", and following up with me as the service progressed. She explained the services being rendered to me in detail and pointed out areas of concern. Overall, I rank her a "six" if that is possible. More
by terrylwood1956
Employees Worked With
Denise
April 15, 2021
Nice people and easy to talk to the worksVery good on Nice people and easy to talk to the works Very good on finishing up the work when they say they will be done with your vehicle Nice people and easy to talk to the works Very good on finishing up the work when they say they will be done with your vehicle More
by DUCK.OWENS
Employees Worked With
Other Employees :
Jim Arnold, Richard Unrein, Kevin Steffensen, Lois Quintero, Courtney Lester, Christopher Rutledge, Daniel Ybarra
April 15, 2021
Very unorganized. Lost my vehicle for over 4 1/2 hours when I had to towed to them. No one checked it. It just sat somewhere until my agent Courtney asked why I haven’t brought my truck down when I sent i when I had to towed to them. No one checked it. It just sat somewhere until my agent Courtney asked why I haven’t brought my truck down when I sent it there at Noon. When I went to get a loaner @ the dealership they couldn’t even find the keys for the loaner so I Had to take one that was not even cleaned out, dirty not sanitized and had broken parts on it. (Still even had someone’s hat and belongings they must have forgotten. After it sitting there for almost 3 days finally I got a hold of Courtney and she said they can’t figure out how to start it (yeah, that’s why I towed it to them) then was ask if they could have permission to do a diagnostic test on it?!?! (How else are they going to figure out the problem) the Mechanic that supposedly had 40 years experience sat there and turn the key so much trying to make it start that it killed my battery so I had to wait another day for them to charge it. They also said there was a recall on the NAV and they would upgrade it. Picked it up unwashed (maybe only Range Rover returns ur vehicle clean) went to the grocery store backed in and when I got Home I immediately saw damage to the back and bumper. The license plate light the covering in the bulb was broken and bumper scuffed. The service advisor tried to tell me it must’ve happened at the store even though I backed it in. I tried twice to get a hold of the service manager Jim. The main number the lady said she couldn’t find back in the service area so I asked if they could have him call me back at his earliest convenience. The next day I get a TEXT from my service agent Courtney saying what’s wrong with your truck now Crystal? Are you serious she couldn’t call me.? I called her back and asked to please speak to the service manager she put me on hold to find him 15 minutes later she clicks back and says she’s been so busy answering phone she haven’t had a chance find him. I finally got so tired of getting the runaround and no response. I drove down there and within two seconds of walking in the door the service manager Jim greeted me. He allowed me to voice my concerns , looked at my vehicle and I explained everything that happened. I told him I’ve never had such a horrible experience from a dealership. So unorganized, so unprofessional, and so lazy. Jim the service Manager on the other hand. Was extremely professional, cared about my concerns, took them seriously and Is going to take care of my truck when I bring it back. If it wasn’t for the fact that I absolutely love my Ford RaptorSVT and the amazing service manager Jim at Metro Ford OKC. I would got gotten rid of my Ford just to not have to deal with the dealership again. The Metro Ford from OKC dealership would of lost me as a customer and probably as a Ford owner if it wasn’t for the service manager Jim If u take ur vehicle there I highly recommend u deal with Jim. If you want things done right. More
by PARISENTERTAINMENTAZ
Employees Worked With
Jim Arnold, Courtney Lester
