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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
892 Reviews

892 Reviews of Metro Ford of OKC - Service Center

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July 06, 2021

I bought two vehicles from them. The first I had some problems trying to buy it. There was one person who stay late so that and fix the problem before I got there all I had to do was sign the new loan pa More

by jdfson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember name, but she was very nice and keep me informed of what was happening to my vehicle
July 01, 2021

Great Service!!! Did not get pushy trying sell service that was not need. Explain everything in manner that could be understood. Will be Back !!!!1 More

by BILLR3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

Metro Ford was great. My Service Advisor Denise was friendly, offered recommended services, and checked on me while I waited for my vehicle. I will bring my vehicle back in the future. More

by nickaspinwall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Metro Ford of OKC responded

Hi, Nick! We are glad that you enjoyed interacting with the Metro Ford of OKC team. We look forward to seeing you in the future!

June 30, 2021

Because of Metro Ford's screw up I have to be INCONVENIENCED and bring my car back in to the shop to fix their mistake. More

by CTHOMAS75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lois Quintero
Jul 02, 2021 -

Metro Ford of OKC responded

Hello, we are very sorry to hear that you had such a bad experience with us. Your type of experience is not typical at our dealership. If there is anything we can do to make it right, please give us a call at (405) 766-7814.

June 28, 2021

Always have had a good experience. Denise always keeps me appraised of work and issues. No problems. More

by bingster961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2021

Courtney was great to work with, kept me will informed on the progress. More

by sand5913
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
June 28, 2021

Always pleasant. On time and great customer service. Lovely place More

by rsansom31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2021

The service on my truck was completed as agreed and on schedule. I was disappointed that there were no loaner cars available when I scheduled the service for my truck. More

by jasonrcarp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2021

I think the diagnostic fee is a joke when there is no need to perform it. I got charged the $150 fee, the tech failed to replace the camera wiring harness. It cost me another trip and I wasted about 4 ho More

by jim.rutherford57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
June 27, 2021

The service was done in a reasonable amount of time. My advisor Daniel was great very friendly. The other staff members were all courtesy and friendly. More

by rdturner10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
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