Metro Ford of OKC - Service Center

Awesome Staff and prompt detailed service. Would recommend using only Metro Ford for all your purchasing or service needs. Melanie (Service Office Manager) in was extremely helpful explaining my recommend using only Metro Ford for all your purchasing or service needs. Melanie (Service Office Manager) in was extremely helpful explaining my Ford Pass Benefits and its been two services now with zero out of pocket. She is AWESOME!!!!!!!! More

Everyone was extremely friendly and took time to explain the services and everything I had signed up for through Ford. Best experience in a dealership in a long, long time. the services and everything I had signed up for through Ford. Best experience in a dealership in a long, long time. More

I was very pleased with the service dept. Cecily, my service advisor, took great care of me and met every need. They provide full service, and I will definitely return! service advisor, took great care of me and met every need. They provide full service, and I will definitely return! More

Kevin my service advisor was great to work with. The service I received was prompt exactly what I wanted. I had an excellent experience. service I received was prompt exactly what I wanted. I had an excellent experience. More

I shouldn't have to write something just because everything went ok, so this is not necessary,. everything went ok, so this is not necessary,. More

Very friendly staff. Lounge nice and clean. WiFi available so I could work while waiting. available so I could work while waiting. More

Fantastic service! It took 46 minutes from start to finish plus the cost was less than I budgeted, Denise always takes care of me, I had never seen the new alignment tester which was interesting and an finish plus the cost was less than I budgeted, Denise always takes care of me, I had never seen the new alignment tester which was interesting and another huge time saver! More

They were professional and very quick. they were very good at what to do and let me know about everything they did good at what to do and let me know about everything they did More

Having had bad dealership experiences and knowing that this location, while under different ownership had had a particularly bad reputation, I was braced for the worst. I'm a huge fan of Ford cars and tr this location, while under different ownership had had a particularly bad reputation, I was braced for the worst. I'm a huge fan of Ford cars and trucks but this dealership had been horrible, prior to becoming Metro Ford. I was pleasantly surprised. The staff was friendly and professional, the premises were clean and their operations processes were efficient. Specifically, I was surprised and pleased with the following: * They were able to work me in on short notice, without an appointment and complete what turned out to be a large job in a relatively short period of time. * One of my frustrations with dealerships has been that they present every problem with the car, in addition to the issue it was brought in for, which results in a sky-high repair bill. This approach is not compatible with my budget. However, in this case, while they did a complete inspection and presentation of issues, I welcomed the information because I'd recently bought it, used, and knew there would be some problems that I needed to know about. Because I had no prior knowledge of the car, this information was critically important. Also, in this case, my Service Advisor, Dustin Crank thoroughly explained the need for each repair and I agreed that they did all actually need to be addressed now. * The inspection and a serious recall issue were completed at no charge. * My service advisor kept me informed in a timely and thorough manner as to needed repairs, changes in recommendations and was accurate in his projection of time of completion. * The bill, while very high, was in keeping with my understanding of what I could reasonably expect to pay for such repairs. * Also, the bill did not include the ubiquitous diagnostic charges that most dealership charge just to look at the car. * As to the quality of work, only time will tell, but you inspire confidence and maybe even, my trust. My sincere thanks and appreciation for my Service Advisor, Dustin Crank, Shuttle Driver, Carlos and the entire staff. You guys are the best! See FoMoCo, this is how it's done! Your other dealerships could learn a lot from this one! More