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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
794 Reviews

794 Reviews of Metro Ford of OKC - Service Center

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June 28, 2021

I think the diagnostic fee is a joke when there is no need to perform it. I got charged the $150 fee, the tech failed to replace the camera wiring harness. It cost me another trip and I wasted about 4 ho More

by jim.rutherford57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
June 27, 2021

The service was done in a reasonable amount of time. My advisor Daniel was great very friendly. The other staff members were all courtesy and friendly. More

by rdturner10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
June 25, 2021

Metro Ford Service Center has all the categories covered, Friendy, Courteous Staff, Open Communication, and great technicians, a model service department here in OKC. I recently had to change dealerships for More

by gagnew68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Stout , Courtney Lester
June 25, 2021

All the guys in service department are very helpful. From the time you get on service drive the advisor is right there to take care if you. Metro Ford has a great team!! Thank you all. This includes t More

by Cosmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melody , Lois Quintero, Courtney Lester, Christopher Rutledge
June 24, 2021

Metro Ford reached out to me about a recall that was out on my transmission and offered to set up an appointment with a loaner truck to cover me for two days. Staff were courteous and had my truck back to m More

by nejacz12
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Ybarra
June 23, 2021

Someone quoted the wrong price for 4 tires. Denise worked with metoo make it right. I appreciate how she worked with me. my husband wasn't happy about the mistake. It was quoted and in writing. In More

by RJHAMILTON
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2021

Worst dealership I’ve ever dealt with. From the service department to the general managers. My brakes clearly needed servicing, and they wouldn’t even perform a diagnostic as they just kept saying my brake More

by DissapointedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Randall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barnett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Lester, Christopher Rutledge, Daniel Ybarra
Jul 02, 2021 -

Metro Ford of OKC responded

Hello, we appreciate your feedback. These reviews are taken very seriously to ensure that we uphold our high standard of service. At our dealership, we strive to make sure every customer leaves happy. I truly am sorry for the experience you had and it’s our hope that you do give us another call at (405) 766-7814 so we can discuss the issue and hopefully resolve it.

June 23, 2021

Service is always great! Metro Ford promised to take care of several IOU's after my purchase, and those promises were delivered. Love my new bed liner! I highly recommend Metro Ford of OKC. Thank you More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mahsetky
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

Service was great. All maintenance items taken care of and staff/technicians were over the top amazing! Would definitely bring my vehicle back to this location. More

by micklefive
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
June 17, 2021

Excellent service. Metro has serviced our cars for several years. Wouldn't take them anywhere else. Friendly, explains everything that needs to be done. Thank you. More

by KOGILBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
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