Metro Ford of OKC - Service Center

They were professional and very quick. they were very good at what to do and let me know about everything they did good at what to do and let me know about everything they did More

Having had bad dealership experiences and knowing that this location, while under different ownership had had a particularly bad reputation, I was braced for the worst. I'm a huge fan of Ford cars and tr this location, while under different ownership had had a particularly bad reputation, I was braced for the worst. I'm a huge fan of Ford cars and trucks but this dealership had been horrible, prior to becoming Metro Ford. I was pleasantly surprised. The staff was friendly and professional, the premises were clean and their operations processes were efficient. Specifically, I was surprised and pleased with the following: * They were able to work me in on short notice, without an appointment and complete what turned out to be a large job in a relatively short period of time. * One of my frustrations with dealerships has been that they present every problem with the car, in addition to the issue it was brought in for, which results in a sky-high repair bill. This approach is not compatible with my budget. However, in this case, while they did a complete inspection and presentation of issues, I welcomed the information because I'd recently bought it, used, and knew there would be some problems that I needed to know about. Because I had no prior knowledge of the car, this information was critically important. Also, in this case, my Service Advisor, Dustin Crank thoroughly explained the need for each repair and I agreed that they did all actually need to be addressed now. * The inspection and a serious recall issue were completed at no charge. * My service advisor kept me informed in a timely and thorough manner as to needed repairs, changes in recommendations and was accurate in his projection of time of completion. * The bill, while very high, was in keeping with my understanding of what I could reasonably expect to pay for such repairs. * Also, the bill did not include the ubiquitous diagnostic charges that most dealership charge just to look at the car. * As to the quality of work, only time will tell, but you inspire confidence and maybe even, my trust. My sincere thanks and appreciation for my Service Advisor, Dustin Crank, Shuttle Driver, Carlos and the entire staff. You guys are the best! See FoMoCo, this is how it's done! Your other dealerships could learn a lot from this one! More

Great customer service! Everyone was very helpful and super friendly. One of the easiest car buying experiences I've ever had. I would absolutely recommend. super friendly. One of the easiest car buying experiences I've ever had. I would absolutely recommend. More

Would have been a perfect score but I dropped off my car for a week only to be told that it couldn’t be repaired at that time. Had to pick it up a week later and than return in two weeks for the repair. Rep for a week only to be told that it couldn’t be repaired at that time. Had to pick it up a week later and than return in two weeks for the repair. Repair was very well performed More

Metro Ford has always very good to me and I'll always use Metro Ford for my oil changes and any other services that are required. Metro Ford for my oil changes and any other services that are required. More

Always excellent service, smiles, quality work and a fair price. They always make you feel welcome and I feel the always share the good, the Bad and the ugly. price. They always make you feel welcome and I feel the always share the good, the Bad and the ugly. More

Excellent service and communication!I’ll see you again Excellent service and communication! I’ll see you again in a quick 5000 miles lol. Very friendly and here’s some words because they won’t let Excellent service and communication! I’ll see you again in a quick 5000 miles lol. Very friendly and here’s some words because they won’t let me be simple and direct without 25 word minimum... More

Metro Ford is great 👍 They are always energetic, kind and knowledgeable about the services offered. The staff really listens to me and addresses my concerns. and knowledgeable about the services offered. The staff really listens to me and addresses my concerns. More

Amazing personal touch on the vehicle and customer service. Thank you for buffing the vehicle, definitely the extra mile and definitely made my overall picture. service. Thank you for buffing the vehicle, definitely the extra mile and definitely made my overall picture. More

Very good service from the Metro ford Service Department. Denise is professional and knowledgeable. Good work too. Second service in as many weeks, she took care of our Mazda MX5 and Ford F250. Denise is professional and knowledgeable. Good work too. Second service in as many weeks, she took care of our Mazda MX5 and Ford F250. More