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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
892 Reviews
Call Service Center (405) 492-6677

892 Reviews of Metro Ford of OKC - Service Center

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April 12, 2025

Justin Payne & Metro Ford continue to provide professional, friendly and reliable service as they have or a number of years. More

by jerrydanhuffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Metro Ford of OKC responded

Thanks, Jerry! We’re glad to hear Justin and the Metro Ford team have consistently provided great service. We appreciate your continued trust!

April 11, 2025

Matt was very responsive and kept me informed of my truck’s repair progress several times a week. He displayed care, concern, and empathy when answering my questions. He went above and beyond when taki More

by NATE.P.HARRIS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Metro Ford of OKC responded

Thanks, Nate! We’re thrilled to hear Matt took such great care of you. Keeping you informed and making the process smooth is exactly what we aim for. We’ll be sure to pass along your kind words!

April 10, 2025

Told to bring the car in. Then told they couldn’t see it for four more days. It’s to fix a leak. They previously charged me to fix it and wasn’t fixed. More

by gayleacton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barnett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Metro Ford of OKC responded

Hi Gayle, we’re sorry to hear about the inconvenience and frustration this has caused. We understand how important it is to have the issue resolved, especially after a previous visit. Your experience isn’t what we aim for, and we appreciate you bringing it to our attention. We’d like to help get this sorted—please feel free to reach out so we can assist further.

April 09, 2025

They did a great job with my oil change. Very good customer service. Thank you. More

by bigjon79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Metro Ford of OKC responded

Thank you, BigJon! We’re glad to hear you had a great experience with your oil change and appreciate your kind words about our customer service!

April 09, 2025

The service I received was professional and quick. I couldn't ask for more, Thanks Metro Ford! More

by ANDYADAMS2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Metro Ford of OKC responded

Thank you for the great feedback! We're so glad to hear you had a quick and professional experience. We appreciate your business and look forward to serving you again!

April 08, 2025

Denise provided good customer service and did a good job explaining what was wrong with my vehicle. More

by ghalley57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Metro Ford of OKC responded

Thank you for sharing your experience! We're happy to hear that Denise provided great service and helped explain everything clearly. We appreciate your feedback!

April 05, 2025

It was fast great experience at least this time I didn’t have someone come tell me I have 2,000 dollars worth of work on my car when I have extended warranty More

by tracid326
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Metro Ford of OKC responded

Thank you, tracid326! We're glad to hear you had a great and smooth experience this time. We appreciate your trust and look forward to assisting you again!

March 29, 2025

Service was fast and efficient. . Denise kept me up to date on service progress and price for service seemed fair for the work done. More

by MONTYWALLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for your feedback! We're glad to hear that Denise kept you informed and that you were satisfied with the service. We appreciate your business and look forward to serving you again!

March 29, 2025

I asked for Ms. Denise Anderson to be my service advisor in my appointment notes. Was not meet in the service lane by a advisor. More

by dnnydebbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for your feedback, and we apologize for not meeting your expectations during your visit. We understand the importance of having the service advisor you requested, and we regret that we didn’t meet that need. We appreciate your input and will work to ensure a better experience in the future.

March 29, 2025

Wonderful experience! Amazing job! Thanks again! Highly recommended. Will return to service my ford vehicle in the future. More

by soonerbrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for the kind words! We're thrilled to hear you had a wonderful experience. We look forward to assisting you with your Ford in the future!

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