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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
793 Reviews
Call Service Center (405) 492-6677

793 Reviews of Metro Ford of OKC - Service Center

Sort by
September 21, 2024

Watch for the bait and switch on the works oil change. MOA is not included even tho it shows its included. They will charge you an additional 21.99 for it then argue with you about it when you tell them i More

by egs729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Barnett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Metro Ford of OKC responded

We’re sorry to hear about your experience, egs729. We value your feedback and will investigate this issue regarding the oil change promotion to ensure clarity for our customers. Thank you for bringing this to our attention.

September 18, 2024

kept our vehicle for over 4 months with little to no communication on status of vehicle repairs. More

by KAREN.DOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan Specht
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Metro Ford of OKC responded

We sincerely apologize for the extended wait and lack of communication regarding your vehicle repairs. Unfortunately, the parts needed for your vehicle were on backorder, which contributed to the delay. We appreciate your patience during this time and are committed to improving our communication moving forward. Thank you for your feedback.

September 12, 2024

Great communication! I loved that I was kept in the loop on a timetable and I was even able to use my Ford Pass Points towards the bill 5 star service ! More

by Dbenavides55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Metro Ford of OKC responded

Thank you for the wonderful feedback! We're glad to hear you enjoyed the communication throughout your service and that using your FordPass Points was a smooth process. We appreciate your 5-star rating and look forward to serving you again!

August 24, 2024

Dropped off an old 1993 Ford pickup. The service department charged me for 3 hours of labor to change a one foot section of rubber hose at the top of the engine. I could have done this More

by CamS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Barnett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Metro Ford of OKC responded

Hi Cameron, we’re sorry to hear about your experience. It’s important to us that you understand the work done on your vehicle, and it’s concerning that we fell short in providing a clear explanation. We will review this situation to ensure better communication in the future. We appreciate your feedback and understand your frustration with the cost and value of the service. If you have any further questions or need clarification, please reach out to us directly. We value your business and hope to have the opportunity to address your concerns.

August 13, 2024

Excellent customer experience, friendly and professional. Absolutely love the mobile pick up and delivery, thank you! More

by cjramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marko Stilger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gibsom
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Aug 15, 2024 -

Metro Ford of OKC responded

Thank you, CJ! We’re thrilled to hear that you had an excellent experience and enjoyed our mobile pickup and delivery service. We appreciate your feedback and look forward to serving you again!

August 06, 2024

Always friendly and courteous and get my car out in a timely manner. They usually come and give me an update on what’s going on More

by R. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Metro Ford of OKC responded

Thank you, R. Brown! We’re glad you appreciate our friendly service and timely updates. It’s important to us to keep you informed and ensure your car is ready when you need it.

August 04, 2024

It was great the customer Service was excellent, my sales person Linda was Superb and walked me through all the process and made sure I was taken care off, as so did Mr. Robert he went above and beyond my ex More

by SNUFFYSAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Specht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Metro Ford of OKC responded

Thank you for the fantastic feedback! We're thrilled to hear Linda and Mr. Robert provided superb service and went above and beyond. We appreciate your kind words and look forward to assisting you again!

August 04, 2024

Mike was very helpful. Very impressed. Your people very helpful. I would always come back. More

by sheilabeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Metro Ford of OKC responded

Thank you, Sheila! We're delighted to hear you were impressed with Mike and our team. We look forward to welcoming you back anytime!

June 23, 2024

There was no heavy pressure to buy, which was refreshing. They searched and found the vehicle that I wanted. More

by pauls1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Metro Ford of OKC responded

Thank you, Pauls1957, for your feedback! We're delighted to hear you appreciated our no-pressure approach and that we could help you find the vehicle you wanted. Enjoy your new car!

Jun 25, 2024 -

Metro Ford of OKC responded

Thank you so much! We strive in making sure customer service comes first! Metro Ford The Difference Is Real!

June 21, 2024

Denisa Anderson was fabulous. She took great care of my car & me - Metro Ford does a great job. More

by BeausBoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Metro Ford of OKC responded

Thank you, BeausBoy! We're thrilled to hear that Denisa provided you with fabulous service. We appreciate your kind words and look forward to serving you and your car again in the future!

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