Metro Ford of OKC - Service Center

The people here were very nice and made sure to accommodate when it took longer for my car to be worked on. accommodate when it took longer for my car to be worked on. More

Did you know they have a $150.00/hour labor rate? It was a real shock to me, but I have the invoice to prove it. a real shock to me, but I have the invoice to prove it. More

I’m from Colorado. Truck needed oil change. Got truck in quickly. Great service. Very cooperative. quickly. Great service. Very cooperative. More

Great customer service, good waiting area with coffee, fast service. I was out of there in an hour. fast service. I was out of there in an hour. More

Dustin was extremely kind and helpful when I brought my truck in for a recall. He kept me updated on the status of my truck several times. truck in for a recall. He kept me updated on the status of my truck several times. More

They did a good job on my oil change and did it fairly quick. Would use them again. quick. Would use them again. More

Service was completed correctly. Both Daniel and Justin are knowledgeable and polite. I’m completely satisfied with the work completed and highly recommend this delearship. are knowledgeable and polite. I’m completely satisfied with the work completed and highly recommend this delearship. More

Dustin and Scott’s communication has given a exiguous amount of frustration. Very professional and detailed before moving forward through the service. amount of frustration. Very professional and detailed before moving forward through the service. More

The service department at Metro Ford is very clean and the staff is very friendly and professional. They will take care of all your service needs. the staff is very friendly and professional. They will take care of all your service needs. More

The sales experience at Metro was great but the service The sales experience at Metro was great but the service experience was not. I’m definitely not the “negative review” type consumer but some feedback The sales experience at Metro was great but the service experience was not. I’m definitely not the “negative review” type consumer but some feedback in this case is warranted. Some of the frustrations are: - I bought the truck new and experienced a suspension popping noise which was pretty significant. - When the truck was due for its first oil change, I asked that the popping noise be diagnosed and fixed. - Truck was kept for 6 days - no loner vehicle available - Communication was sparse (I had to call for updates) - The answer was always “we hear the popping, but can’t figure out the source. We don’t know when it will be done. - finally on day 6, I HAD to have to have a vehicle so I came to get it. - oil was changed, but the truck was out of washer fluid following the service. Makes me question the thoroughness of the service. In general, I have a brand new pickup with a popping noise that Metro can’t fix, and with the headache of the service experience, I’d prefer to pay for an oil change rather than take advantage of the free for life program. More