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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
793 Reviews

793 Reviews of Metro Ford of OKC - Service Center

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May 18, 2022

Great team with highly qualified and personable staff. Kept me informed as we went. I recommend them! More

by richcox182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Metro Ford of OKC responded

Thanks for sharing your experience, Richcox182! We appreciate your business and recommendation. Hope to see you again soon!

May 18, 2022

Great communication from Justin Throughout parts back order, diagnostics and repair of service truck. Always a great experience. More

by jcoradin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Metro Ford of OKC responded

Thank you for taking a moment to share your experience with our service department. We appreciate your business and look forward to your next visit. Have a great day!

May 16, 2022

Kevin was extremely helpful and they took care of my car in a very timely manner. More

by TANYAALLEN29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Steffensen
May 19, 2022 -

Metro Ford of OKC responded

We appreciate your taking a moment to share your experience, Tanyaallen29. Thanks for trusting Kevin and the service team with your vehicle needs. Have a great day!

May 14, 2022

I had my two shelby vehicles serviced this week. Both were done correctly with short wait times. I was able to schedule one appointment the same day. They took great care of my vehicles and I will More

by Michael
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Metro Ford of OKC responded

Hi Michael. Thanks for trusting Metro Ford of OKC with your Shelby needs. We appreciate your business and look forward to your next visit. Have a great week:)

May 07, 2022

It sat in their lot for over two months . .they didn’t even know what needed to be serviced…and they never even called to ask…unbelievable…good thing I called to ask how it was coming along or More

by DONI.VANCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No comment
May 19, 2022 -

Metro Ford of OKC responded

Doni.Vance, thank you for providing candid feedback and making us aware of this issue. I apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving. Please do not hesitate to contact us at( 405) 438-3330 so we can speak with you in more detail about your visit. Thank you.

May 06, 2022

I never have any issues with Metro. They communicate well and always take care of our vehicles. More

by mrodriguez38
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Payne
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Metro Ford of OKC responded

We appreciate your business, mrodriguez38. Hope to see you again soon. Thank you!

May 03, 2022

I have thoroughly enjoyed bringing my vehicle in to be serviced at Metro Ford. Denise is always the first to welcome you and to keep you updated when the vehicle is being serviced. She is spot on when th More

by tedilbeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Metro Ford of OKC responded

Thank you Joe for your 5-star review of Metro Ford of OKC! We enjoy hearing how team members like Denise uphold our high standard of customer service. We hope to see you again soon! Thank you!

May 02, 2022

They were fast and extremely professional at all times during our visit, not to mention very knowledgeable and speedy. More

by ANTHONY.SMITH_86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Metro Ford of OKC responded

Thanks, ANTHONY.SMITH_86. We appreciate your business. Let us know if you have any questions.

April 20, 2022

Your team picked up the vehicles and had them back before the time that was requested. I love the service. Keep up the great work! More

by CDAVIS27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Ybarra
Apr 21, 2022 -

Metro Ford of OKC responded

We appreciate you trusting Metro Ford of OKC with your vehicle needs, CDavis27! Let us know if we can be of further assistance. Thank you!

April 19, 2022

Everyone is always very nice. The service department is always clean, restrooms are clean. My estimated wait time is pretty reasonable. More

by jmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Steffensen
Apr 19, 2022 -

Metro Ford of OKC responded

Thanks for sharing, Jmiller! We are happy to hear your experience was five-star. Let us know if you have any questions.

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