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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
793 Reviews

793 Reviews of Metro Ford of OKC - Service Center

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January 21, 2023

Johnny is great and keeps his promises. Highly recommend him as a salesperson. He got our car detailed with an oil change as promised. More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Metro Ford of OKC responded

Thank you for the kind review, A! We work very hard at Metro Ford of OKC to ensure a positive experience for our customers. We appreciate your recommendation, and look forward to working with you again in the future!

January 21, 2023

Justin always takes great care of me and works with pride. As a fleet manager he really helps me take proper care of my fleet. More

by rturner5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Specht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Metro Ford of OKC responded

We strive to provide outstanding customer service here at Metro Ford of OKC and are pleased to hear that Justin continues to exceed your expectations. Thank you for your repeat business.

December 20, 2022

Told my part was on Indefinate backorder. Found a mechanic in MWC that ordered the part from a Ford dealer and got it in one day for half the price. This was after my truck had set in my driv More

by cehughes36
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Keep
Dec 30, 2022 -

Metro Ford of OKC responded

We appreciate your feedback, cehughes36. Let us know if we can be of further assistance. Thank you.

December 19, 2022

They did a great job taking care of me and updating me throughout the process More

by MARK.DELGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Metro Ford of OKC responded

Thank you, Mark! Let us know if we can be of further assistance. Have a wonderful week!

December 18, 2022

My car had a covered warranty issue. They gave me a loaner and most importantly, they stayed in touch via text every step of the way. I never had to wonder if they were working on KURT ( More

by starla.longest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hodges
Dec 27, 2022 -

Metro Ford of OKC responded

Awesome review, Starla! Thank you for sharing your experience. Let us know if we can be of further assistance.

November 18, 2022

Fast friendly service and would gladly continue using this site for repairs. Great communication as well and kept me up to date on status More

by Corey.Peacock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Metro Ford of OKC responded

Thank you, Corey! We appreciate your business and look forward to your next visit.

November 10, 2022

Shawn was awesome. So helpful and kind! The actual service department was a joke! I’ll never go back! Thank you, Scott for finally addressing my issue More

by houselady4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Parrish
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Assistant GM never return my call!! , Shawn Hodges
Nov 15, 2022 -

Metro Ford of OKC responded

Hi there! Thank you for sharing your experience. We are pleased to hear that Shawn was a pleasure to work with. If there is anything that we can improve, please let us know by giving us a call at (405) 896-8531.

November 01, 2022

Shawn and the techs did a great job servicing all of the concerns we had on our vehicle. More

by DR_SANDERS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Shawn Hodges
Nov 02, 2022 -

Metro Ford of OKC responded

Thank you for taking a moment to share your experience, Dr., Dr_Sanders. We appreciate your business and look forward to your next visit.

October 27, 2022

Thank you to the service department for always taking care of us. John in service department always giving detailed service! More

by juanj21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Keep
Oct 28, 2022 -

Metro Ford of OKC responded

We appreciate your kind review, Juanj21. Let us know if we can be of further assistance. Thank you!

October 26, 2022

The service center worked with me on my truck on the price to fix it. They've communicated with me very well throughout the process. So thank you again. More

by amartin32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Keep
Oct 27, 2022 -

Metro Ford of OKC responded

Thank you for sharing your experience, amartin32. We appreciate your business and look forward to your next visit. Have a great day!

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