Metro Ford of OKC - Service Center

My F150 was in for service getting a tuneup and a battery terminal replaced, my service representative Denise always handles my vehicles and is always courteous and professional. terminal replaced, my service representative Denise always handles my vehicles and is always courteous and professional. More

Requested follow up but did not receive any. Responses via text were delayed and sometimes difficult to understand until I called the dealership service department. Work was not fully completed. Responses via text were delayed and sometimes difficult to understand until I called the dealership service department. Work was not fully completed. More

The staff were professional very knowledgeable, and courteous.they gave me Very good service, thanks sincerely Elvira Cornish. courteous.they gave me Very good service, thanks sincerely Elvira Cornish. More

I have been a Ford customer for the last 25 years. I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a product I value and support with my money treat me as if I am not important, and only as a paycheck. Does not sit well. The service advisor was unprofessional. They did not greet me or introduce themself. They did not do a proper intake of my vehicle. No walk around, No real sense that they cared for me as Ford customer. No sense of care for myself or my vehicle. I have a Ford extended warranty. Advisor contacted me to say they could not find my warranty with my VIN, and that I would be responsible for repairs. I called Ford and was given the information with in a few minutes. I then had to contact the advisor with that information.They did not verbally contact me with an estimate or issues with my vehicle. Everything handle via text or email. Took 5 days for repairs. With no updates being given that vehicle was finished. I had to request that a detailed estimate be sent. When picking up my vehicle. I expected that the advisor would go over what repairs were done and a final detailed breakdown of cost. Also, did not go over inspection report. I used to sell Ford vehicles, and was a service advisor and Customer relations manager. I do not believe that this is what Ford wants to represent it products. The only bright spot was the cashier. She informed me of my points and made a suggestion. More

These guys always meet my expectations. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. More

Great fast service, very reasonably priced awesome staff very clean location good coffee and amiles very clean location good coffee and amiles More

The service man was amazing and communicated well. you ghj hi ghh gui gui you you ghj hi ghh gui gui you More

i am very please with Mike Barnett in the service department as well as Linda the salesperson. department as well as Linda the salesperson. More

This was the best experience I've ever had at a local dealership. They took great care of my vehicle and were very quick. I will continue yo have them service my vehicles. dealership. They took great care of my vehicle and were very quick. I will continue yo have them service my vehicles. More