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Metro Ford of OKC - Service Center
Oklahoma City , OK
842 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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842 Reviews of Metro Ford of OKC - Service Center
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February 20, 2025
Service performed was good. However service rep is very rude and does not care what you have to say. She's just there to charge you money. However service rep is very rude and does not care what you have to say. She's just there to charge you money. More
by dphan91
Verified CustomerEmployees Worked With
February 20, 2025
Took my vehicle in for an oil change (I bought it there & get free changes). 6 days later, my vehicle starts leaking oil- not a small leak. After two days of it leaking, not slowing, I took it back in. They get free changes). 6 days later, my vehicle starts leaking oil- not a small leak. After two days of it leaking, not slowing, I took it back in. They said there was nothing wrong with it, that it was residue coming off the splash shield. They allegedly put it on the lift & inspected thoroughly. A couple more days of leaking went by until low oil started showing. Took it back to them & guess what, this time they happened to find a bad seal. Denise was rude, dismissive, & never offered so much as an apology. Nobody apologized. The whole office is genuinely unpleasant. I walked in & nobody greeted me in any way, they all just stared at me. I had to ask who I needed to talk to, was pointed in her direction, as she sat there & continued to stare at me without ever saying a word until “where’s your car?” I will likely be discontinuing my lifetime of free oil changes just to avoid the experience of the service department. It’s sad though, I had a very pleasant experience with the dealership side. Guess that’s why the oil changes are free. More
by DCPD505
Employees Worked With
February 18, 2025
Denise was extremely nice, friendly, funny and professional, really appreciated her and how quickly my vehicle was finished professional, really appreciated her and how quickly my vehicle was finished More
by brooke.guyot
Employees Worked With
February 14, 2025
The service was fantastic. I was in and out very quickly, but Matt and the rest of the staff answered any questions I had. I was in and out very quickly, but Matt and the rest of the staff answered any questions I had. More
by hallamydawn
Employees Worked With
February 13, 2025
The service tech ( Mike ) was very prompt in getting truck into service , his suggested to have the tires rotated. All of these wore done in less tan half an hr. Thank you Mike truck into service , his suggested to have the tires rotated. All of these wore done in less tan half an hr. Thank you Mike More
by JC
Employees Worked With
February 12, 2025
Always friendly and quick service. They are very communicative while working on my pickup and give me a complete rundown when finished. They are very communicative while working on my pickup and give me a complete rundown when finished. More
by jimmy.durant
Employees Worked With
February 09, 2025
Easy appointment setup. Fast and friendly service. Comfortable waiting area. Staff were courteous and efficient. Fast and friendly service. Comfortable waiting area. Staff were courteous and efficient. More
by Jherron815
February 09, 2025
The service was completed as promised, and cheaper than I expected. I couldn't be happier. expected. I couldn't be happier. More
by Billy P
Employees Worked With
