Metro Ford of Madison

I purchased a used truck, 4 years old, from this dealership and I was not even 5 miles away when the truck broke down. Took 2 weeks to get repaired. Now a year later I trade the truck in and have to dealership and I was not even 5 miles away when the truck broke down. Took 2 weeks to get repaired. Now a year later I trade the truck in and have to call Metro Ford back again to cancel the extended warranty I purchased through them. It’s been 8 weeks and still waiting for a check. I was told it was mailed out the end of August and its the middle of September and still no check. No one returns phone calls or emails. Definitely not a relations I want with a dealership, won’t ever buy a vehicle here again. More

Was ripped as far as I'm concerned by two different cars with a defective transmission no Ford dealership was willing to fix it or buy back the car from us so we will never buy from Ford again at any Ford d with a defective transmission no Ford dealership was willing to fix it or buy back the car from us so we will never buy from Ford again at any Ford dealership at all this one treated us so badly it hurt and they were very unapologetic they said the second one was not the same transmission so they lied to us and they wouldn't fix it or take it back or buy it back in exchange for another car we attempted to get another Ford with a buyback but nope even Ford said up yours with a rubber hose on both cars we pay for two cards from them and they ripped us all off both times do not shop forward at all they will rip you off that's a big question mark cuz I don't want to be sued for falsifying fake information that happens to be truthful they did not fix the transmission they still sell the transmission at some of the dealership we found a few that still had the cars with the defective transmission Ford claims are not defective at all that's a big question mark cuz I don't think they're telling the truth I don't think they ever will tell the truth too many people found the problem with that transmission to be truthful about it thank you goodbye don't shop at any Ford dealer we bought a Volkswagen cuz dealer Ford suck big time and their dealerships we've never found one that would fix it they all shunned us away and treated us like we were just bringing something that they just heard of More

The company uses deceptive advertisements designed to manipulate emotionally. Sends out letters with things like "Your lease has been canceled" (on the front)! Very bad marketing strategy and a heart manipulate emotionally. Sends out letters with things like "Your lease has been canceled" (on the front)! Very bad marketing strategy and a heart attack in the mail. Would not recommend. More

Just picked up my Explorer after having it there for a recall. Started driving down the road and could hear air, my window had been left open about an inch all night. Called the service manager to see how recall. Started driving down the road and could hear air, my window had been left open about an inch all night. Called the service manager to see how that happened (my windows were frozen when I dropped it off so I know my windows were shut all the way), he had no explanation for me. I asked what they were going to do to make up for it....was told I could get a free oil change (told him that's not good enough I already have 8 of those from our purchases there). Told him I want it detailed, he immediately refused because that's a $200 service. They don't take care of their customers after they get their money from the sale. This isn't our first bad experience with them, but it will be the last. I won't buy another vehicle from them ever again! More

Got me a great deal on a new Ford Expedition! I got the car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. T car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. They've always been quick and efficient for me. Will definitely be back. More

Kind & knowledgable staff John was great on our test drive--very friendly & knowledgable. Rob was extremely kind and helpful while walking me through the process of buying my f John was great on our test drive--very friendly & knowledgable. Rob was extremely kind and helpful while walking me through the process of buying my first car. He helped me search for the best financing rates and any discounts, too. Brian made the financing process feel like a breeze and took the time to explain what all the paperwork meant, without it feeling overwhelming. Everyone here was helpful and respectful, and I would highly recommend this dealership. More

Great service Doug was awesome. Very friendly and knowledgeable. Took great care of us. I would buy a vehicle from him again. I feel all the Metro Ford employee Doug was awesome. Very friendly and knowledgeable. Took great care of us. I would buy a vehicle from him again. I feel all the Metro Ford employees we came in contact with are friendly and want to give you good service. My husband and I walked away feeling good about Metro and the purchase we made. More

It was great. My salesman Gary was awesome. He went thru eve The saleman Gary was great he kept asking me if i needed anything more. I would go back to him again. I tell all my friends how much i love my Ford ca The saleman Gary was great he kept asking me if i needed anything more. I would go back to him again. I tell all my friends how much i love my Ford car. More

New Car John and all of the Metro ford crew did an awesome job and worked with us to get us the deal and the car that we're happy to have .. thanks to all the John and all of the Metro ford crew did an awesome job and worked with us to get us the deal and the car that we're happy to have .. thanks to all the team members at Metro Ford More

Great service and very knowlagable Both the sales and business manager provided excellent program and product descriptions. Rob made sure to investigate all discount opportunities and Both the sales and business manager provided excellent program and product descriptions. Rob made sure to investigate all discount opportunities and the business manager explained all documents and warranty options. More