Metro Ford
Chicago, IL
Filter Reviews by Keyword
By Type
Showing 82 reviews
This is the dealership that I purchased my car from in 2018. I had great service then and I have continued to have great service in the service department. 2018. I had great service then and I have continued to have great service in the service department. More
Always a good and pleasant experience I have done business with Metro Ford for the last 25 years be it buying a car or servicing my vehicle. My experiences with Metro have always been plea I have done business with Metro Ford for the last 25 years be it buying a car or servicing my vehicle. My experiences with Metro have always been pleasantly done with professionalism and fairness be through a purchase or service. The people at Metro are courteous, fair-minded and they own their stuff by being attentive to their customers needs. It is a rare occasion if I did not come away satisfied. More
last year I left a good review but this time I am so disappointed, Jason was below expectations and I did not feel you guys care about safety. I asked Jason to check a couple of things on my car, his re disappointed, Jason was below expectations and I did not feel you guys care about safety. I asked Jason to check a couple of things on my car, his response to everything is if you want is to check you have to pay upfront. So nothing got checked a water leak on my trunk, the weird noise coming out from the a/c.. didn't get my wheels rotated because according to you guys the nuts where so tightened and if I wanted I had to pay another $130. The clutch was still under warranty and I mention to Jason a weird noise like last year and he said is all good, like when I asked him to check my filter and he said the filter was still good. Seriously? I haven’t change the filter in two years. So basically I paid for the works just to change my oil and a sensor, everything else was not checked and Jason didn’t even cared to return my last call. Thanks for wasting my time More
GREAT SERVICE Planning a long road trip so I requested a thorough check and I'm glad we did they advised me of service my old Ford Taurus needed we agreed. The work Planning a long road trip so I requested a thorough check and I'm glad we did they advised me of service my old Ford Taurus needed we agreed. The work was done in a timely and quality manner. More
truck sevice the sevice was good but the time is not now that is so busy so make sure you have appintment 3 1/2 hour just for oil change. the sevice was good but the time is not now that is so busy so make sure you have appintment 3 1/2 hour just for oil change. More
Service department did not discuss the concerns with my vehicle after service that revealed a serious concern with vehicle's performance. I was promised a return call/email but I have yet to be contacted f vehicle after service that revealed a serious concern with vehicle's performance. I was promised a return call/email but I have yet to be contacted for a resolution More
Great Service I always get great service here. I have no problem recommending Metro to friends. Th wait time was not bad, and the employees know the meaning of serv I always get great service here. I have no problem recommending Metro to friends. Th wait time was not bad, and the employees know the meaning of service. More
This dealership is improving. Customer service was excellent. I went in for an oil change, the wait was shorter than before. Keep up the good work. excellent. I went in for an oil change, the wait was shorter than before. Keep up the good work. More