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Metro Ford Miami
Miami, FL
833 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 833 reviews
May 13, 2018
Happy customer Looking to purchase a car, I decided to go visit the ford car lot on 90th street and 7th ave. This was by far one of the most enjoyable car experienc Looking to purchase a car, I decided to go visit the ford car lot on 90th street and 7th ave. This was by far one of the most enjoyable car experiences I have ever had. My sales rep Mr. Lenox Wright, was awesome. He explained everything I needed to know, with patience and willingness. I was very comfortable and appreciative of his help. He was honest with helping me select a car of good quality and something that fit my budget. I would highly recommend this lot More
by New customer
Employees Worked With
Lenox Wright
March 27, 2018
Great Staff FRom GM to Sales I have to say it was a great experience Starting with Jefferson Lizaire Sales Professional he made a point to be in the same page with me all the tim I have to say it was a great experience Starting with Jefferson Lizaire Sales Professional he made a point to be in the same page with me all the time with great patience I have to say he was the one that made me come back that night , Then it was getting late so got switch to another sales Pro which to me he was even better, then the general manager Jesus Wowww what a great guy he help tremendously couldn't ask for better, and when the time came to finalize papers Garcia Help me with insurance extremely quick and knowledgeable guy, to end with the finance guy a Dominican Republic Guy OMG soooo funny and I have to say everything was smooth and SUPERB. More
by Mr. Mack
Employees Worked With
Jefferson Lizaire,Antonio sales,Jesus GM,Garcia Insurance, Finance didn't catch his name but great guy.
March 24, 2018
Dishonest, Shady, Focused on Themselves Worked with Ana Sandoval the Intenret Coordinator. Seems as though the only thing she can coordinate is leading an interested customer on. Found a veh Worked with Ana Sandoval the Intenret Coordinator. Seems as though the only thing she can coordinate is leading an interested customer on. Found a vehicle online. Received the payment form to place a deposit, and before I could even fill it out and send it back, she sold the car from under me. She never once told me someone else was interested or put any urgency on getting the deposit processed. Absolutely horrible experience and customer service. Prices are fair at best, and their customer service and experience is garbage. Do not buy from her and do not work with Ana Sandoval. More
by Peter.ceccarelli
Employees Worked With
Ana Sandoval
January 30, 2018
I had a great experience while at Metro Ford. When I first got there I was greeted by a gentleman named Lance. We hit it off and it felt like a buddy selling me a car. I' while at Metro Ford. When I first got there I was greeted by a gentleman named Lance. We hit it off and it felt like a buddy selling me a car. I'd have to say he was very patient he listened to everything that I asked and gave me a great deal! Go ask for Lance if you want to meet a really cool guy when buying a car More
by Cisco15
Employees Worked With
Lance
January 16, 2018
I’m a happy customer you just bough a 2018 Ford Escape Amazing service I recibe at Metroford, Sheldon Holland and the complete team finance department make it possible for me to drive out in my new 2018 F Amazing service I recibe at Metroford, Sheldon Holland and the complete team finance department make it possible for me to drive out in my new 2018 Ford Escape More
by Gloria Ford Escape
Employees Worked With
Sheldon Holland
December 08, 2017
Do not go to Metro Ford DO NOT GO TO METRO FORD. I gave Metro Ford my car on November 13 to get two of my door fixed and it’s now December 8th and I still haven’t received my DO NOT GO TO METRO FORD. I gave Metro Ford my car on November 13 to get two of my door fixed and it’s now December 8th and I still haven’t received my car . No one has contacted about my car , every other day I have to contact them . I can never reach the manager of the place. The auto body shop lady was being rude to my insurance company. She didn’t want to send any additional information to my insurance to fix my vehicle. No one can tell me when my car will be fixed . I’m disgusted with this company and I will let everyone know not to go there. If I have to talk to the president of Metro Ford that is what I will do . Their CUSTOMER SERVICE SUCKS!!!!!!!!!! I feel like they are holding my car hostage SMH More
by Rene
Employees Worked With
Roger
September 03, 2017
The Worst experience I ever had in dealers This was The Worst experience I have ever had in dealer. Fui a sacar un Ford focus y el mánager autorizó sacarlo esperando por el financiamiento del This was The Worst experience I have ever had in dealer. Fui a sacar un Ford focus y el mánager autorizó sacarlo esperando por el financiamiento del banco, Juan (vendedor) no se comunicó conmigo hasta el tercer día pidiendo más requisitos, cuando decidimos cancelar la compra, fue la metamorfosis del staff incluyendo a uno de los mánager ( el cual nunca se presentó formalmente), las evasivas eran en todo momento, las malas caras y la demora en atenderme fue desastrosa, el chantaje no se hizo esperar, q hasta q no entregara la segunda llave no me devolvían el depósito q había hecho, en ese mismo momento fui a la casa y les entregue la dichosa llave y la respuesta del mánager fue q esperara a q me reembolsaran el Di ero a la cuenta. Al día siguiente fui por el recibo de mi dinero y el mismo mánager me dijo q ya todo estaba en camino q al mediodia me llamaba para q recogiera el cheque......hace 4 días y ni una llamada ni dinero de vuelta.....LA INFORMALIDAD, LA IRRESPONSABILIDAD, LA POBRE PROFESIONALIDAD ES LO Q CARACTERIZA A ESTE DEALER..... More
by Walt
Employees Worked With
Juan, y un mánager blanco parece cubano
August 31, 2017
I love my new car Nice place and nice staff. Ths guy that sold me my car was very helpful his name was Jimmy Lance. I will be coming back for services. Nice place and nice staff. Ths guy that sold me my car was very helpful his name was Jimmy Lance. I will be coming back for services. More
by ford lover
Employees Worked With
Jimmy Lance
August 18, 2017
Great experience Went to Ford to look at for a new car and honestly was walking out the door with my mother till Jose Diaz stopped us and convinced me till I finally a Went to Ford to look at for a new car and honestly was walking out the door with my mother till Jose Diaz stopped us and convinced me till I finally agreed. I couldn't be any more happier with my Ford Edge and all thanks to him. By far the best. Gracias More
by Cruz,jessica91
Employees Worked With
José Díaz
July 22, 2017
Excellent Service! I purchased a 2014 Ford F-150 and the service was amazing. Great customer service. Thank you to Chuck and Yassar at Metro Ford for the excellent serv I purchased a 2014 Ford F-150 and the service was amazing. Great customer service. Thank you to Chuck and Yassar at Metro Ford for the excellent service you guys have provided. More
by 1234
Employees Worked With
Yassar, Chuck
