Metro Ford Miami

Rodger (managed) and Lisa (service) are some of the best employee’s I have ever had the pleasure of talking to. They both care and I haven’t been to a better Ford dealership. employee’s I have ever had the pleasure of talking to. They both care and I haven’t been to a better Ford dealership. More

a minute agoNEWEveryone needs to know that Karina, in a minute agoNEW Everyone needs to know that Karina, in the service department, service advisor, is absolutely stupendous.... Her sense of profession a minute agoNEW Everyone needs to know that Karina, in the service department, service advisor, is absolutely stupendous.... Her sense of professionalism and, more importantly, the human touch is outstanding. As I told the service manager she is a true gem. Please make sure you take care of her..she is a true asset to your organization. I also want to give a shout out to fast Eddie in the service department. He is truly fast and courteous. More

Bryan Barba help me to get the Dream Car Thank you Bryan Bryan Barba help me to get the Dream Car Thank you Bryan great Customer Services Bryan Barba help me to get the Dream Car Thank you Bryan great Customer Services More

Great service! Great customer service! Overall friendly service. Highly recommended for services. In and out service. service. Highly recommended for services. In and out service. More

Excellent experience, Excellent service department. I brought in my car to the service department for a noise. It was easy to explain the problem I was having and felt that they were listening to my conc brought in my car to the service department for a noise. It was easy to explain the problem I was having and felt that they were listening to my concerns. They were able to identify the issue and repair it on the same day. More

Very poor experience from beginning. Handed off to three different sales reps and not a one had any concern as to what we were looking for . Very poor customer service experience displayed . Hope this isn’t different sales reps and not a one had any concern as to what we were looking for . Very poor customer service experience displayed . Hope this isn’t a nation wide plague. More

Purchased a car there. Sale person was friendly at first. But then he seemed to run out of patience when I was asking questions a bout the price of the vehicle at all the different fees that were being charg But then he seemed to run out of patience when I was asking questions a bout the price of the vehicle at all the different fees that were being charged. Waited over an hour and a half to finally see the sales manager. I didn’t enjoy the Process of buying a vehicle there and will not be returning. More

Horrible customer service!. We went in to purchase the new Ford Mustang EV and they had a $10,000 markup that we politely asked about and we were yelled at and asked why did we come there. I thought it wa new Ford Mustang EV and they had a $10,000 markup that we politely asked about and we were yelled at and asked why did we come there. I thought it was ok to ask questions and negotiate prices. Stay away from this place. The manager did not make any attempt to resolve the issue. More

I am not someone who writes online reviews, but the incredibly poor experience I had (and continue to have) at Metro Ford is something that I had to share to warn others. I decided to do a lease end pu incredibly poor experience I had (and continue to have) at Metro Ford is something that I had to share to warn others. I decided to do a lease end purchase of my Ford EcoSport on 8/28. There was no financing involved so the process should have been quick. I was there for approximately four hours due to various fees I was being asked to pay that they could not explain. They were asking me to pay a $299 E-filing fee, a $799.95 pre delivery services fee, and an additional $500 fee which they still have not been able to explain what it is for, but they swore that it was on the contract. I fought the $500 fee and had to speak to three different salespeople, which took hours, before they finally agreed to remove it because they could not show me on the contract where I had agreed to pay that fee. The $799.95 pre-delivery services fee is described as "costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles and preparing documents related to the sale." As I drove the car to the dealer and left in the same car (now having purchased it) there was zero inspecting, cleaning, or adjusting of my vehicle as described in the fee. All they did was the document preparation, pretty steep at $799.95. In addition, I have not been given a copy of the signed bill of sale. I have made more than a dozen phone calls to the agent, Jose Diaz, to get a copy and a month later I have not received anything. They only send me a copy without signatures. I have also not received my title in the mail and have called the title clerk at the dealership numerous times and left various messages. Again zero replies. Beware of suspect fees and expect a bad experience. More

Un exelente servicio todo gracias a la ayuda de Mario Gonzales estoy muy contenta y felis con su servicios. Gonzales estoy muy contenta y felis con su servicios. More