Metro Ford Miami

I purchased a truck from Metro Ford Miami from Julio (salesman) and Jesus (general sales manager). I was unaware they made this trim Sierra in 2wd. I came in to purchase a pre owned GMC Sierra 25 (salesman) and Jesus (general sales manager). I was unaware they made this trim Sierra in 2wd. I came in to purchase a pre owned GMC Sierra 2500HD Denali. When I went into the F & I office I asked Ricardo, the Finance Manager assisting me who confirmed it was 4wd and he said yes. I went through the truck with Sheldon and Julio before this and they didn't tell me anything about the truck. I made the mistake unfortunately of trusting the people working in the dealer instead of double checking myself. Upon leaving the dealer I went to the gas station to put diesel in my new truck only to realize it was not a 4x4. I went right back to the dealership and I was told that I was not able to return the vehicle? The time elapsed in this process was 30-45 mins of me leaving the dealer. I shouldn't have even made it to that gas station because I was told by the salesman that I would have a full tank of diesel which he later informed me (after the deal was closed) that management only approved a quarter tank of fuel as I was getting in the truck to leave. I also spoke to the General Sales Manager Jesus, he and I were arguing in the middle of the showroom as if I am at fault for buying the truck that his management team told me was a 4x4. He kept pointing out that the vehicle said it was 2wd on the website, which I never once used to inquire about the truck. He told me it was not possible to return this truck even after 30 mins of purchasing it. It was a Saturday and I know that my deal was NOT sent to the bank for funding so I know there was a window for him to make it right. I had an oversight in the buying process that I relied on the employees at the dealership to be honest and help me through before the purchase. I got the opposite experience and was told that he can’t help me and that it is not his problem. When Jesus told me he questioned Ricardo on bringing up the truck being 4x4 he said that Ricardo said he didn't know if the truck was 4wd. The paperwork that said 2wd and Chevrolet instead of GMC 4x4 was where I brought up the issue. In reality he said “yes it is 4wd” when I asked him why the paperwork stated 2wd. He then I assumed fixed it but I was lied to so I am not sure what he did differently in the paperwork. In my small business I need 4wd to pull large boats out of the boat ramp so I dont go slipping backwards and submerge the vehicle underwater due to the weight of the boats I move. I say this to make the point that a 2wd drive truck is useless for my business and I find it absurd to say that if I heard the finance manager say he doesn't know if the truck is 4wd and the paperwork said 2wd then I would just proceed and not check the truck. I was told that the truck is 4wd by the employee at the dealer and as a Ford certified dealer I thought I could trust the employees. I got no resolution from this situation and have emailed the General Manager who ignored my email. I would not recommend this dealer. More

Douglas . .. You and the whole team there did a phenomenal job. The way I was treated throughout the whole process was great. Thank You very much. It took .. You and the whole team there did a phenomenal job. The way I was treated throughout the whole process was great. Thank You very much. It took a while for that Mustang to come in. It was worth the wait. More

Thanks to Douglas and Metro Ford for helping me out and ordering my f150 and giving me an amazing deal. I love my truck so much . Will recommend all my friends and family! ordering my f150 and giving me an amazing deal. I love my truck so much . Will recommend all my friends and family! More

The salesman Douglas Montes was really helpful and knowledgeable about every vehicle. I came in cause I wasn't sure what vehicle to purchase but with the help of Douglas and him showing me the options knowledgeable about every vehicle. I came in cause I wasn't sure what vehicle to purchase but with the help of Douglas and him showing me the options helped me make up my mind. No other dealer that I visited prior to Metro Ford had the quality and care of customer service that the salesmen and dealership had. Highly recommend. More

Had an amazing experience at Metro Ford. The salesman (Adolfo Mena) was really helpful and grateful. was extremely knowledgeable of the product he sold to us. He helped us all the way t The salesman (Adolfo Mena) was really helpful and grateful. was extremely knowledgeable of the product he sold to us. He helped us all the way through the end. Was mindful to not waste our time and work with us to make sure we got the best trade in value for our trade. I have purchased 4 cars from this dealership and the same salesman and will return again for our next purchase. Thank you. I do recommend asking for him if you are planning on getting a new car. Thank you very much! More

Such a great experience from test-drive to taking delivery of my new SUV. I must have visited over a dozen different car dealers looking for an SUV. No dealer came close to the quality of customer ca delivery of my new SUV. I must have visited over a dozen different car dealers looking for an SUV. No dealer came close to the quality of customer care that I received from METRO FORD. Adolfo Mena helped me with my purchase. He was extremely knowledgeable of the brand, he was very charismatic and never pressured me into committing to something I was unsure of. He didn't use any of the cheesy salesman tactics, he was simply honest. I appreciate honesty and compassion and Adolfo was both. He even followed up with me the day later to see how I was enjoying the suv. Highly recommended More

We just bought a mustang for our daughter from Julio Filgueiras. He is the best sales man around. Very knowledgeable, kind and overall great person to be around. If you want to buy a car, he is the pe Filgueiras. He is the best sales man around. Very knowledgeable, kind and overall great person to be around. If you want to buy a car, he is the person to get it from. More

Metro Ford is the best on servicing your vehicle, customer service, deals on vehicles and most of all I trust them. It's hard to find an honest dealership. Come check them out. customer service, deals on vehicles and most of all I trust them. It's hard to find an honest dealership. Come check them out. More

It should be illegal to walk the lot while getting your car service. Drove off the lot Tuesday after walking their lot with a 2020 Honda Sport, After having my 2017 Ford Fusion that I loved for 4yrs 😩.I h car service. Drove off the lot Tuesday after walking their lot with a 2020 Honda Sport, After having my 2017 Ford Fusion that I loved for 4yrs 😩.I had them tell Mr. David I won’t be needing any service today. I think they have the BEST salesman EVER! Mr. Lennox, he’s so patient and answered all my questions. Last and finally Ricardo! Finance person, some hands on and was very knowledgeable about everything I asked him. This is my second from this location and I most say this is a great group of salesmen. Thank you guys for my stress free experience . Much love and appreciation.❤️ More

My experience with Metro Ford was amazing. The process was quick and easy. I purchased my vehicle in one day with no hassle. The metro ford team and the insurance agent were super helpful. Tha The process was quick and easy. I purchased my vehicle in one day with no hassle. The metro ford team and the insurance agent were super helpful. Thank you Metro Ford! More