Metro Ford Miami

I went to Metro Ford Miami to buy my daughter a car and not only did we have a great experience, but they were able to bring the exact car my daughter wanted from another dealership the same day and also m not only did we have a great experience, but they were able to bring the exact car my daughter wanted from another dealership the same day and also made the transaction happen all together with super fast service. Our Sales Rep Omar Barrera was truly honest and treated us like family. Definitely recommend Metro Ford Miami and work with Omar if you’re in the market to purchase a new vehicle. More

Adolfo Mena from the sales department went above and beyond to make my visit there great. He is very professional and knows the importance of customer service and communicating with his customers and ke beyond to make my visit there great. He is very professional and knows the importance of customer service and communicating with his customers and keeping them up to date with information and about incoming products. Even though my lease was not over yet he insured me that I was able to get a new vehicle. I would recommend to anyone needing a new vehicle to visit Metro Ford Inc.   Extremely grateful for his help!!!!   thank you, Jesus Alvarez keep up the amazing work you do. More

I bought my 10 th car with Metro Ford and its always a great pleasure doing business. Management and Salesperson are great I wouldn’t buy a card anywhere else. There service department is very professiona great pleasure doing business. Management and Salesperson are great I wouldn’t buy a card anywhere else. There service department is very professional to. More

Honestos amables y Confiables. Omar excelente vendedor. sin duda volveria a comprar otro carro aqui. Omar excelente vendedor. sin duda volveria a comprar otro carro aqui. More

Omar thank you so much for your help and for your time. I’m so happy with my new car. Omar is very responsable and patient. I’ll deflently recommend him with my family and friends! I’m so happy with my new car. Omar is very responsable and patient. I’ll deflently recommend him with my family and friends! More

Recibí un excelente servicio del asesor Omar Barrera, me hizo sentir más segura de la compra, complemento la información que yo necesitaba para tomar la mejor decisión. hizo sentir más segura de la compra, complemento la información que yo necesitaba para tomar la mejor decisión. More

The entire experience was so smooth and simple! Everyone that I encountered was so nice and helpful (specially JESUS ALVAREZ), my sales consultant explained everything to me so clearly and was tran Everyone that I encountered was so nice and helpful (specially JESUS ALVAREZ), my sales consultant explained everything to me so clearly and was transparent about the entire process! Buying a car from Metro Ford was the best decision! I want to especially thank Adolfo Mena and Jesus Alvarez you guys are amazing!! More

Son pocos los asesores quienes les pueden brindar a las personas una orientación de calidad y de manera oportuna. Resalto a Omar Barrera por su gran conocimiento, disposición y entusiasmo para orientar mi personas una orientación de calidad y de manera oportuna. Resalto a Omar Barrera por su gran conocimiento, disposición y entusiasmo para orientar mi compra. Recomendadísimo! More

had a great experience with alex mcdonald at this dealership! he was patient with me and took the time to help me find what i was looking for. dealership! he was patient with me and took the time to help me find what i was looking for. More

I purchased a truck from Metro Ford Miami from Julio (salesman) and Jesus (general sales manager). I was unaware they made this trim Sierra in 2wd. I came in to purchase a pre owned GMC Sierra 25 (salesman) and Jesus (general sales manager). I was unaware they made this trim Sierra in 2wd. I came in to purchase a pre owned GMC Sierra 2500HD Denali. When I went into the F & I office I asked Ricardo, the Finance Manager assisting me who confirmed it was 4wd and he said yes. I went through the truck with Sheldon and Julio before this and they didn't tell me anything about the truck. I made the mistake unfortunately of trusting the people working in the dealer instead of double checking myself. Upon leaving the dealer I went to the gas station to put diesel in my new truck only to realize it was not a 4x4. I went right back to the dealership and I was told that I was not able to return the vehicle? The time elapsed in this process was 30-45 mins of me leaving the dealer. I shouldn't have even made it to that gas station because I was told by the salesman that I would have a full tank of diesel which he later informed me (after the deal was closed) that management only approved a quarter tank of fuel as I was getting in the truck to leave. I also spoke to the General Sales Manager Jesus, he and I were arguing in the middle of the showroom as if I am at fault for buying the truck that his management team told me was a 4x4. He kept pointing out that the vehicle said it was 2wd on the website, which I never once used to inquire about the truck. He told me it was not possible to return this truck even after 30 mins of purchasing it. It was a Saturday and I know that my deal was NOT sent to the bank for funding so I know there was a window for him to make it right. I had an oversight in the buying process that I relied on the employees at the dealership to be honest and help me through before the purchase. I got the opposite experience and was told that he can’t help me and that it is not his problem. When Jesus told me he questioned Ricardo on bringing up the truck being 4x4 he said that Ricardo said he didn't know if the truck was 4wd. The paperwork that said 2wd and Chevrolet instead of GMC 4x4 was where I brought up the issue. In reality he said “yes it is 4wd” when I asked him why the paperwork stated 2wd. He then I assumed fixed it but I was lied to so I am not sure what he did differently in the paperwork. In my small business I need 4wd to pull large boats out of the boat ramp so I dont go slipping backwards and submerge the vehicle underwater due to the weight of the boats I move. I say this to make the point that a 2wd drive truck is useless for my business and I find it absurd to say that if I heard the finance manager say he doesn't know if the truck is 4wd and the paperwork said 2wd then I would just proceed and not check the truck. I was told that the truck is 4wd by the employee at the dealer and as a Ford certified dealer I thought I could trust the employees. I got no resolution from this situation and have emailed the General Manager who ignored my email. I would not recommend this dealer. More