Metro Ford Miami

I made an appointment yesterday around noon time with Gabriel Iraola internet sales manager today (May 6, 2013) at 11:30am. Today I confirmed my 11:30am appointment with Oscar and he told me everything w Gabriel Iraola internet sales manager today (May 6, 2013) at 11:30am. Today I confirmed my 11:30am appointment with Oscar and he told me everything was set up for testing and purchasing the car. I was assured by Gabriel that the car was available. Drove 60 miles and arrived at time for the appointment, Gabriel greeted me and ask Julio Filgueiras to help us, To my surprised Julio informed that the car was "sold" last night unfortunately (previous reviews claimed. same sale practice from previous potential buyers) , then I asked to see and test a second vehicle advertised, and after waiting 15 minutes for the car to "show"  you communicated that it was in another dealer or lot and to wait another 20 minutes for the car to arrive. Sales Manager didn't showed to apologize or to offer any comforting effort. I consider the sale practice of your Institution very unprofessional, and will notify colleagues, families and friends to not consider purchasing any vehicle there. Ralph Buigas More

Very polite & knowledgeable about the cars, inventory & purchasing process. My salesman went above & beyond to get me the best deal possible. purchasing process. My salesman went above & beyond to get me the best deal possible. More

I put down a deposit in September 2022 for a new Ford Bronco Everglade. Months went by without any information. We kept calling and no one could give us an update. We were promised that a manager would c Bronco Everglade. Months went by without any information. We kept calling and no one could give us an update. We were promised that a manager would call us. Never happened. Finally, in March, 2023 we got a call and were informed that Ford is no longer making that model (although they just happened to have a used one we could buy). I asked what was their solution. Answer - go on another waiting list with no guarantee that I will ever get a vehicle. Completely unprofessional. Really bad experience. More

Me siento muy contenta con mi compra la atención de Ford fue excelente Adolf el vendedor superó todo lo deseaba muy contenta gracias fue excelente Adolf el vendedor superó todo lo deseaba muy contenta gracias More

It was the second time I bought a car with Julio. He got exactly what I wanted. He dos not make pressure for you to buy and he is very helpful and polite. I will be back for the next car. If you are He got exactly what I wanted. He dos not make pressure for you to buy and he is very helpful and polite. I will be back for the next car. If you are Brazilian you have someone who speak your language!!! More

Metro ford has a great team In the service department I am so glad to go there I am so glad to go there More

Fantastic service on my 2019 Ford Transit Connect. Roger was great thanks for all your services metro ford ... Roger was great thanks for all your services metro ford ... More

Great customer service, and quick service. Fernando and Josh go beyond my expectations, Couldn't be happier Fernando and Josh go beyond my expectations, Couldn't be happier More

Just bought another car from Metro Ford from Lenox Wright and as always he's AMAZING!! ***** Five stars to him and the entire Metro Ford staff! Wright and as always he's AMAZING!! ***** Five stars to him and the entire Metro Ford staff! More

Been doing business with Metro Ford since 1997, leasing and buying. The buying experience is like most dealers; you have to haggle. But they’re not predatory. They’re reasonable and when you say no to the and buying. The buying experience is like most dealers; you have to haggle. But they’re not predatory. They’re reasonable and when you say no to the add-ons, they don’t pressure you. You can get a good deal if you do yourn homework. What stands out is the service. They don’t have loaners, but give you a ride to your house or office. They’re up front, prompt, and don’t try to sell you unnecessary services. The cars are a good value, build quality is good, and when something goes wrong, both the factory and the dealer stand behind them. Overall good experience. More