Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford Miami
Miami, FL
833 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 833 reviews
March 11, 2025
“Terrible experience with Metro Ford Miami, especially with Gabriel, the Internet salesman. I was interested in purchasing a car they had in stock and called for week trying to get answers. Gabriel and th with Gabriel, the Internet salesman. I was interested in purchasing a car they had in stock and called for week trying to get answers. Gabriel and the team constantly told me they would call me back but took days, sometimes to respond. It felt like they had no interest in selling the car. I’ve never dealt with a dealership that was this unresponsive and unprofessional. Customer service is nonexistent here. If you’re looking for a dealership that values your time, avoid this place!” And even when I asked to speak to a supervisor, they never transferred me to a store manager or a supervisor worst customer service that I’ve ever had in my whole entire life. More
by Aeden
Employees Worked With
Gabriel
March 01, 2025
Adolfo is very acknowledge know with the cars, he explained every concern I had about the car I purchased, his customer service is excellent, he is professional, kind and honest ! I had to bring my c explained every concern I had about the car I purchased, his customer service is excellent, he is professional, kind and honest ! I had to bring my car to service and Melanie the loaner girl helped me out with a car for me to be able to drive until my car was finished ! Great team , thank you again ! More
by Vanessa
Employees Worked With
Melanie, Adolfo
February 28, 2025
Last Wednesday I purchased a 2025 F-150 at METRO FORD, and I couldn’t be more thrilled with the experience, thanks to Adolfo Mena. From start to finish, Adolfo demonstrated an exceptional level of profess and I couldn’t be more thrilled with the experience, thanks to Adolfo Mena. From start to finish, Adolfo demonstrated an exceptional level of professionalism, knowledge, and genuine care for his customers. He went above and beyond to ensure the process was smooth and stress-free, taking the time to explain every detail and answer all of my questions thoroughly. Adolfo’s attention to detail and commitment to finding the perfect car for me truly set him apart. His warm and friendly demeanor made the entire experience enjoyable, and I left feeling confident in my decision. If you’re looking for a car-buying experience that exceeds expectations, Adolfo Mena is the person to see at Metro Ford. I highly recommend him to anyone in the market for a new vehicle. More
by Barbara
Employees Worked With
Adolfo Mena
February 28, 2025
Alex McDonald was on point and a very professional car salesman. The sales manager was tough on the negotiation but no complaints at the end I believe it was a good deal I got. If you see Alex he will gu salesman. The sales manager was tough on the negotiation but no complaints at the end I believe it was a good deal I got. If you see Alex he will guide you in the right direction and fight for you 100 percent More
by Ana
Employees Worked With
Alex McDonald
February 27, 2025
MetroFord has the best selection in certified , quality used cars . Make sure to see Alex McDonald he will make sure every thing works out for you used cars . Make sure to see Alex McDonald he will make sure every thing works out for you More
by RicK
Employees Worked With
Alex McDonald
February 27, 2025
Respect is due to Metro Ford and they have the best salesman in Alex McDonald. I was able to get my car for my daughter at the right price and we are all happy! Great dealership for sure salesman in Alex McDonald. I was able to get my car for my daughter at the right price and we are all happy! Great dealership for sure More
by Kia
Employees Worked With
Alex McDonald
February 27, 2025
Mi vehiculo estaba en servicio y Fernando me atendió súper bien , Melanie me dio un carro de cortesia para yo poderme movilizar , excelente servicio al cliente , muchas gracias por todo súper bien , Melanie me dio un carro de cortesia para yo poderme movilizar , excelente servicio al cliente , muchas gracias por todo More
by Carlos mena
Employees Worked With
Melanie, Fernando
February 26, 2025
I usually don't like car dealerships but Alex McDonald at Metro Ford is a good car guy to deal with. He knows about the cars and wont mislead you and waste your time. I give 5 starts for Alex always Metro Ford is a good car guy to deal with. He knows about the cars and wont mislead you and waste your time. I give 5 starts for Alex always More
by Daniel G
Employees Worked With
Alex McDonald
