Metro Chrysler Dodge Jeep Ram

Very satisfied with new car purchase... Mr Martinez was wonderful to work with ..very helpful. I would recommend this dealership and Mr Martinez to friends. wonderful to work with ..very helpful. I would recommend this dealership and Mr Martinez to friends. More

Metro Jeep was extremely easy to work with. It was my first visit to their dealership and I was out the door 4 hours later with a new Jeep. In that time I took a test drive, negotiated a trade and compl first visit to their dealership and I was out the door 4 hours later with a new Jeep. In that time I took a test drive, negotiated a trade and completed all of the necessary paperwork. The entire staff was friendly from the sales team on through to the sales, general and finance managers. Despite it being a busy last day of the month they were able to satisfy my needs. I would definitely buy a new car from them again and have already recommended them to friends and family. More

Roberto and staff were vey pleasant and easy to work with. Roberto worked a great deal with both myself and my wife on two vehicles. with. Roberto worked a great deal with both myself and my wife on two vehicles. More

First of all, I must say, Roberto Was a pleasure to work with. He did not pressure us and he was extremely friendly. After Roberto made the sale, things seemed to have gone down hill from there. We want with. He did not pressure us and he was extremely friendly. After Roberto made the sale, things seemed to have gone down hill from there. We wanted a trailer hitch and running boards. When we went in on Monday to sign the paperwork, Brandon advised us that he was not including the running boards because he gave us a better rate. Well the first rate he gave us was rather high at 7.99% and we could not afford the payments. Brandon then told us he could reduce the interest to 5.99% and we came to an agreement. However, he was not giving us the running boards because of the better rate. We loved the jeep and decided to go thru with it anyway. We made appt to bring it in on Friday for the trailer hitch and detailing. We dropped it off the night before. The hitch was put on and the detailing was done and we picked it up Friday evening. Saturday we drove to Vermont to attend a funeral and we didnt notice until Saturday evening that there was no inpsection sticker or registration. We called the dealership on Sunday and we were told it was because our ins co. never faxed back the paperwork. No one ever told us this. We had no idea. First thing Monday morning we called the insurance agency. They said they never received paperwork from dealer. We called dealer back and told them to refax. They said to call back later in the day to check on the status. So we did. Now we are being told the bank needs to do an interview with my husband. So we call the bank and answered their questions. Then called dealer to advise this was done. Now they have to wait to hear from bank. told us to call later in the day. We wait 2 hrs then stopped by the dealership. By this point and time it is after 2pm. My husband and I are irritated because we were suppose to leave for vacation by now but have missed an entire day that has been paid for. We advise Mr Houston of this. We sign paperwork for lost title for our trade in and Mr houston calls the bank. The funds have not been deposited yet(into Jeep Metro's acct) and should be done by 3pm. Mr houston then says "screw this!" He gets the registration and the check for $29 for the inspection because his dealership is unable to have the jeep inspected because the mechanic is on temp leave of absense because his wife is having a baby. Not once was there ever an apology from Mr houston. I find this to be very disappointing and unprofessional. He did not thank us for our patience or our business. If we had gone on vacation and drove to the beach which was 2 hrs away and something had happened like being pulled over or getting into an accident, there would be a huge issue. Thank goodness this did not happen. I feel that for the aggravation and inconvenience, we should be compensated in some manner. Whether it's free service for a year or free running boards,or both, I think we should be compensated for the headache and the hassle. Perhaps we will just tell everyone not to buy a car at Jeep Metro.. Michelle andBarry Drinkwine More

Bought a used vehicle from Chris Fenton. Charles Allen was the sales manager working at the time. Brandon was the finance. Had an overall positive experience. Any issues that came up (and there were a few was the sales manager working at the time. Brandon was the finance. Had an overall positive experience. Any issues that came up (and there were a few) were dealt with to my satisfaction and generally in my favor. I would recommend shopping at Metro Jeep for anyone looking for a new or used vehicle. All issues with the vehicle were resolved in a timely manner and everyone I spoke with was personable and professional. Not your average car buying experience. More

Was having the worst time trying to buy a dodge durango untill i called Metro. I walked away from 4 other dealerships. The guys here all worked together to make this a fantastic transaction! Everything untill i called Metro. I walked away from 4 other dealerships. The guys here all worked together to make this a fantastic transaction! Everything they promised they did right done to shipping the sun glasses i forgot in my trade in. Even the runner Phil was fantastic and transfered my plates in a timely fassion. Chris Donah was the reason i drove 2 hours from my house and bought a 2011 dodge durango!! Fantastic buying experience!! More

Our sales associate, Roberto, was outstanding! What I appreciated most about Roberto was his listening skills! He answered our questions professionally and confidently! There was never any feeling of " appreciated most about Roberto was his listening skills! He answered our questions professionally and confidently! There was never any feeling of "pressure". Roberto is very genuine and compassionate about what he does. I would recommend Roberto be a mentor to other salesmen for customer satisfaction. Once we made our decision to purchase our Jeep, Roberto, Brandon and Charles worked seemlessly, pulling together a deal for us within a short period of time, that was very fair! We had a very positive experience and would highly recommend this dealership to our family and friends. More

These guys knew how badly I needed and wanted a newer vehicle. They worked really hard to get me approved for the car of my dreams, the banks would not approved that vehicle so these guys worked really vehicle. They worked really hard to get me approved for the car of my dreams, the banks would not approved that vehicle so these guys worked really hard to find a vehicle in my price range that the bank would approve! These guys were friendly and very supportive of my needs. I didn't have a co-signer and I am trying to get my credit back up. These guys were great and I will be returning to this dealership for all my services and to purchase my next vehicle in a few years. Roberto, Chris Fenton, Charles and Brandon get all A's in my book! More

Roberto was extremely helpful and knowledgeable. I called him from a different dealership and spoke to him about pricing. He guaranteed me that he could beat the competitors prices, and after going back and him from a different dealership and spoke to him about pricing. He guaranteed me that he could beat the competitors prices, and after going back and forth with the first dealer I decided to take my business to Roberto. He didn't pressure me at all, he was very patient when I took forever to make up my mind, and he even stayed after hours to get the deal done. Roberto is a great salesman, and I would definitely buy from him again. More

Chris and Josh took the time to find me the right car at the right price. The made sure I was 100% Happy with my choice and went above and beyond upon delivery for me to get it done fast.. Excellent and Hon the right price. The made sure I was 100% Happy with my choice and went above and beyond upon delivery for me to get it done fast.. Excellent and Honest. More