Metro Chrysler Dodge Jeep Ram
Chicopee, MA
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Juan was very easy to deal with. He was willing to do what ever it took to please me and make my experience a good one. I would highly recommend the deanlership and Juan Acevedo for your next vehicle pur what ever it took to please me and make my experience a good one. I would highly recommend the deanlership and Juan Acevedo for your next vehicle purchase. Steve Marcotte More
I had a very pleasant experience at Metro with Danny & Metro who came highly recommended through my brother who has purchased numerous vehicles between he and his family! We were not disappointed. I w & Metro who came highly recommended through my brother who has purchased numerous vehicles between he and his family! We were not disappointed. I was absolutely set on what I wanted, mainly the color which proved to be difficult to find. DOZER, which happens to be more yellow than orange by the way....anyway, they found one for me...a Sahara soft top...BUT I of course didn't like it becuase the Sahara wheel flares are the same color as the Jeep and I wanted them to be black like the sport. So after a while THEY came up with a solution, they said, really is only the wheel flares you don't like and I said yes. By this time I had settled on a white sport.....they said simply then, why don't you just change out the wheel flares and order the black ones....I said REALLY we can do that....so in the end I ended up with my brand new toy, Dozer, soft top in 2 days. I have had it now 2 weeks, purchased with 87 miles on it and now 1,300 +. I thank them for their patience working with me (my husband was traveling on business but we did correspond throughout the transaction). When we picked up the Jeep I said to my husband Dean, AND we get to keep the DOZER wheel flares....he looked a little puzzled and asked why... I said because we paid for them...he said OH, so you BOUGHT the black flares...I said YES, of COURSE. He said OH, nice one Mary Jane you slid that one by...LOL but he agreed, good call. I can't say enough about the staff at Metro, even though Danny was our salesperson, each and everyone of them we pleasant, greeted you and made sure you were comfortable. The transaction was smooth and I love my Jeep. Not only that, I received a voice mail message from Danny last night just calling to say hello and see if we were happy with our Jeep. NOW, THAT is customer service, above and beyond. Looking for a new vehicle...Jeep, Dodge??? GO TO METRO!!11 THanks everyone!!!!!!!! More
Thank you very much Metro for being "good samaritans" quickly helping out-of-town Jeep owners with a flat tire problem! Great, friendly service. We appreciate your help. samaritans" quickly helping out-of-town Jeep owners with a flat tire problem! Great, friendly service. We appreciate your help. More
Juan was very friendly, understanding and compassionate towards my special needs daughter who lets say made a friend for life. Overall experience was great, and love the new to us vehicle!! Would most defi towards my special needs daughter who lets say made a friend for life. Overall experience was great, and love the new to us vehicle!! Would most definitely recommend Metro and Juan! More
Planned on just browsing. Did a drive by all the vehicles. Juan approached our vehicle with a warm greeting and a handshake. He offered to take us around the lot to review vehicles available (in the vehicles. Juan approached our vehicle with a warm greeting and a handshake. He offered to take us around the lot to review vehicles available (in the golf cart). He showed us several New Jeeps. He was extremely knowledgeable and thorough with all the vehicles details. We noticed a used Jeep Grand Cherokee on the lot. Juan immediately got the keys and we were off for a test drive. We were hooked. Vehicle sold. Everyone we encountered while processing the paperwork was smiling and freindly. More
thank you so much for selling me a truck that is unsafe thank you so much for selling me a truck that is unsafe knowing that I have two small children. You will never have my business again. I would strong thank you so much for selling me a truck that is unsafe knowing that I have two small children. You will never have my business again. I would strongly advise anyone who is thinking about making a purchase from this dealer to rethink. I bought a truck from them a month ago and they have had it for longer than I have due to safety repairs. They gave us the run around trying to charge us to fix it and trying to blame a car starter that was in the truck when we bought it. They seemed very nice when we bought the truck until we had problems. I guess you are just a bunch of good sales men and mechanics with no guilty conscious I am just thankful for the lemon law and that we noticed the problem before something serious happened while my children were in it. I guess the money was more important than the lives of my girls. More
Great price..excellent finance rate..top of the line customer service..received extras without haggling..great experience overall..will recommend to all my friends..THANKS customer service..received extras without haggling..great experience overall..will recommend to all my friends..THANKS More
Just had alot of work done on my truck. needed new brakes, tuning, and oil change pretty much the whole nine yards.Now my truck is sounding like it is new, haven't been this happy since i purchased it brakes, tuning, and oil change pretty much the whole nine yards.Now my truck is sounding like it is new, haven't been this happy since i purchased it. More
Soo happy just got my new Avenger. Thanks Sean for the help, i got a good price for my trade and a great price on the vehicle i purchased. Thanks Mike in Finance got me approved when i thought i was going help, i got a good price for my trade and a great price on the vehicle i purchased. Thanks Mike in Finance got me approved when i thought i was going to need a co signer. best experience I've had at a dealership. More
After lookng on-line at multiple dealerships, I came across Metro!! They had an SUV I was interested in so after looking through I received a call from Juan the next day! I went in to speak with him across Metro!! They had an SUV I was interested in so after looking through I received a call from Juan the next day! I went in to speak with him and of course look at the SUV and to just go over my options and to my surprise, I was able to get the vehicle i have been wanting for while!! Juan was very nice and seemed very patient with me as I was nervous and unsure about what to do! He did not in any way pressure me into making a decision right away, as i wanted to speak with my husband about this purchase before making a final decision! Once I did that I went back to Metro that evening and spoke with Mike and he went above and beyond to make this purchase affordable! He went a little further where others my have just stopped!! The price of the vehicle and the extras that I received not only in service but for the vehicle itself, were great and I couldn't thank him enough for getting me into the car of my dreams!! Thank you so much Juan and Mike!! It truly was a pleasure to work with you and I will definately pass the word around to anyone I know interested in buying a car!! More