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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

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308 Reviews

650 Memorial Dr

Chicopee, MA

01020

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Showing 308 reviews

July 18, 2013

Juan was very easy to deal with. He was willing to do what ever it took to please me and make my experience a good one. I would highly recommend the deanlership and Juan Acevedo for your next vehicle pur More

by a408891
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo
June 28, 2013

I had a very pleasant experience at Metro with Danny & Metro who came highly recommended through my brother who has purchased numerous vehicles between he and his family! We were not disappointed. I w More

by Mjmiller59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Daniel Scheehser, Mike Kuzdzal
June 19, 2013

Thank you very much Metro for being "good samaritans" quickly helping out-of-town Jeep owners with a flat tire problem! Great, friendly service. We appreciate your help. More

by tps7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia, Rafael
June 11, 2013

Juan was very friendly, understanding and compassionate towards my special needs daughter who lets say made a friend for life. Overall experience was great, and love the new to us vehicle!! Would most defi More

by cheogail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo
June 08, 2013

Planned on just browsing. Did a drive by all the vehicles. Juan approached our vehicle with a warm greeting and a handshake. He offered to take us around the lot to review vehicles available (in the More

by sblanchard135
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo
June 08, 2013

thank you so much for selling me a truck that is unsafe thank you so much for selling me a truck that is unsafe knowing that I have two small children. You will never have my business again. I would strong More

by lizdube
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Scheehser, Dennis Dailida, John Dezalia, Juan Acevedo, Marlon Crenshaw, Mike Kuzdzal, Orlando Serrano, Tim Hurley, Kyle Harrison, Jill Ann Hockenberry
Jun 18, 2013 -

Metro Chrysler Dodge Jeep Ram responded

Dear Mrs. Dube, I am very sorry you feel this way. However, the vehicle passed all safety inspections prior to your purchase as well as passing MA State Inspection after the purchase was final. As you know the vehicle was outside its warranty, but you purchased a 3 yr / 36 month warranty which covers the cost of all repairs, as the customer is responsible for a $100.00 deductible. Which at the time the sale took place, this was a document you signed agreeing to such. We apologize for having the vehicle longer than you expected, and although you feel we do not care about your family, we had it for an acquitted amount of time to ensure all safety issues were fixed and fixed properly. Making sure the vehicle was safe prior to your family driving away. Metro Chrysler Dodge Jeep Ram

May 30, 2013

Great price..excellent finance rate..top of the line customer service..received extras without haggling..great experience overall..will recommend to all my friends..THANKS More

by avd112421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dezalia, Mike Kuzdzal
May 24, 2013

Just had alot of work done on my truck. needed new brakes, tuning, and oil change pretty much the whole nine yards.Now my truck is sounding like it is new, haven't been this happy since i purchased it More

by BrandonSanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 24, 2013

Soo happy just got my new Avenger. Thanks Sean for the help, i got a good price for my trade and a great price on the vehicle i purchased. Thanks Mike in Finance got me approved when i thought i was going More

by KarinKelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Daly, Mike Kuzdzal
May 23, 2013

After lookng on-line at multiple dealerships, I came across Metro!! They had an SUV I was interested in so after looking through I received a call from Juan the next day! I went in to speak with him More

by klarosa73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo, Mike Kuzdzal
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