Metro Chrysler Dodge Jeep Ram

Consistent Excellence This is my third purchase for may family since Metro moved to Chicopee and I continue to be impressed! Great price, a friendly staff and wiliness to This is my third purchase for may family since Metro moved to Chicopee and I continue to be impressed! Great price, a friendly staff and wiliness to go the extra mile to get you into the vehicle you want. The dealership at this location is new and they are working hard to build clients and great experience. This bodes well in ensuring the highest satisfaction for the consumer. I'm pleased to be part of the Metro "family"! More

Pleasant Experience Buying a car can be a stressful time. We were greeted right away by Juan. We had been to the dealership a couple days before when it was closed to lo Buying a car can be a stressful time. We were greeted right away by Juan. We had been to the dealership a couple days before when it was closed to look around so I kinda knew what I wanted and liked. We checked out the dodge dart with Juan and took a test drive. We are from Chicopee so he allowed me to just cruise around as I knew where I was going. We did have 2 boys at home and he understood we couldn't take a lot of time after the drive. He drew us up a proposal and best of all NO PRESSURE! We left and went back a couple days later to close the deal. My husband picked up the car the next day at the time stated and it was ready to go. This is my first new car and I am very happy with the experience at metro. We will recommend this dealership in the future. Thank you Juan and metro! More

Super helpful, Very professional A+ Juan Acevedo was very helpful since the moment we came in. He showed us different options which were all excellent. Made the sale very easy. If you ar Juan Acevedo was very helpful since the moment we came in. He showed us different options which were all excellent. Made the sale very easy. If you are looking for a great deal on a new or used car Juan Acevedo is the sales person to see. You won't regret it. More

Committed From the moment I arrived to your facility, Juan approached us and was completely engaged and devoted to making my mom and I feel extremely comfortabl From the moment I arrived to your facility, Juan approached us and was completely engaged and devoted to making my mom and I feel extremely comfortable and confident in our decision to proceed with purchase as well as making us feel like we had gone to the right place. He was a complete professional. More

Awesome Service Juan was very helpful and informative he new the run down of the car interested in and made sure we were comfortable with each step we made. I would h Juan was very helpful and informative he new the run down of the car interested in and made sure we were comfortable with each step we made. I would highly recommend someone looking for a vehicle! We ended up knowing some other employees at the dealership so it made our experience even better and inviting. Nice meeting you Juan! More

excellent service Had a great experience with Juan at metro jeep dodge ram he was very helpful and knowledgeable always put me first I'm and very happy with my purchase Had a great experience with Juan at metro jeep dodge ram he was very helpful and knowledgeable always put me first I'm and very happy with my purchase couldn't be happier with the service at metro jeep. Metro jeep is lucky to have a great person like Juan More

Best place to buy a RAM !! After a couple months of researching trucks and prices. I decided I wanted to purchase a Dodge Ram 1500. I looked at every dealership in Western Mass After a couple months of researching trucks and prices. I decided I wanted to purchase a Dodge Ram 1500. I looked at every dealership in Western Mass and Conn. I located a few trucks at Metro Dodge and decided to look at them. I was greeted by a great salesman named (Daniel Scheehser). This guy goes above and beyond any car salesman I have ever dealt with before. He is honest and will take care of your needs. He got me into the exact truck I wanted at the price I wanted. The sales manger (Mike Kuzdzal) is also great to work with. Told him what I wanted and what I wanted to pay. He made it happen and didn't string along the process. I am very happy with the truck and dealership. Save yourself TIME, MONEY, and HEADACHES.... Go to Metro and use these guys!!! More

Jeep purchase Danny was very personable and professional when handling my transaction of buying a new Jeep. I came to the dealership to look at a used vehicle and e Danny was very personable and professional when handling my transaction of buying a new Jeep. I came to the dealership to look at a used vehicle and ended up purchasing a brand new Jeep Cherokee. I was able to test drive both vehicles to my satisfaction and got a good sense of their performance on and off the highway to make sure I was making the right choice. Danny took care to check that I was offered all the incentives and allowances available to a military member purchasing a new Jeep and followed up on any questions or concerns I had. He honestly seemed to care that I was happy with the process and made sure that the transaction was handled as smooth as possible. Danny is familiar with the intricacies of selling a vehicle to a military member and I would recommend him and the dealership to the military community stationed at the local Air Force Base and anyone else that may be looking for a Jeep or Chrysler product. They have a good selection of well equipped vehicles in many colors and I was able to find exactly what I was looking for. More

purchase of new van Our visit to Metro went real well and we purchased a Chysler Town Country limited Van the sales person was knowledgeable and friendly. And we got g Our visit to Metro went real well and we purchased a Chysler Town Country limited Van the sales person was knowledgeable and friendly. And we got great price .This is our second purchase of new from Metro and there service has been very good More

Unhappy Experience and Caveat Emptor Post-Sale Treatment Wow, where do I start? Beware! Things were fine in the beginning. Friendly enough people, decent value for my trade, pleasant test drive. Pric Wow, where do I start? Beware! Things were fine in the beginning. Friendly enough people, decent value for my trade, pleasant test drive. Price is in line with what other area Ram dealers were asking for similar models. This dealership happened to be convenient. I had some reservations about the big touchscreen package that was on the Ram 1500 I was looking at. Long story short sales rep (Dan) sold the option to me and my wife on the navigation package that came with the truck. When I was still hesitant and asked it there was a subscription fee, he said no subscription, updates automatically, it's a Garmin product, etc. So I pick up the truck, get the Uconnect account setup along with the satellite radio service, an e-mail link will be sent to finalize the Uconnect account. I get the truck home go on a trip, no navigation service. I figure it is no big deal, probably activates when I finalize the Uconnect account via the e-mail link. That night in the hotel I finalize the Uconnect account and the next morning still no navigation system. So I go in to the next weekday to pick up my registration, get the truck inspected, and find out what the deal is with the navigation system. I am told that there is no subscription but there is a $600+ activation fee. They felt bad about the misunderstanding, but they answered the question I asked. To make it up to me they offered the navigation service at cost for $520. I don't think so. The misleading and/or omission of important information and the caveat emptor (buyer beware) treatment I received was beyond disgusting. The sales rep (Dan) seemed to only care about losing any potential references rather than having genuine concern for presenting something that was other than accurate. This dealership has lost my business. I will go to another dealer for service despite their "tires for life" program. I can just imagine what kind of excuses they will have to deny replacing a tire(s). Also, watch out for the hard sell on the Simonize Package. More