Metro Chrysler Dodge Jeep Ram

Get your Service Elsewhere Had a rather pleasant buying experience here, they seem a little more honorable than most other dealerships in the Bertera chain. However their servic Had a rather pleasant buying experience here, they seem a little more honorable than most other dealerships in the Bertera chain. However their service department is useless. Nice. But useless. Brand new vehicle. Had to schedule 2 appointments to get a windshield wiper replaced. Nothing like "wow this is a safety hazard, lets get something on there so you can at least see". Nope. Pretty much got the "so long as you don't get killed by not being able to see by then, we'll have the part in 2 days". Then they put it on and forgot to take the plastic cover off it. Scary when a "tech" can't even change a wiper. Then I've got a faulty door switch. Got a call saying the part came in and scheduled an appointment a week out. Took a day off from work because of it and I get a call late in the afternoon the day before the appointment letting me the know that the part they told me was in really wasn't in and it would be another week. Wasting a day off because of this crap. These guys are worse than the cable company. JDPower just rated Dodge, Chrysler, Fiat, Jeep and Ram dealers at the bottom of their list for service. Metro just confirmed the findings of that survey were dead on. Taking my business elsewhere and I recommend that you do too. More

Friendly and excellent service. No dealership compares to Metro Jeep in Chicopee when looking for a new/used car. Because of Juan and his Customer Service, I was able to find the Jee No dealership compares to Metro Jeep in Chicopee when looking for a new/used car. Because of Juan and his Customer Service, I was able to find the Jeep I wanted. I was also happy with the friendliness of Juan, you do not find that at every dealership. I would recommend Metro Jeep as first dealership choice to anyone who is looking for a new/used vehicle. More

Excellent Customer Service I purchased a 2015 Chrysler 200 from Dan at Metro Chrysler Dodge Jeep Ram and I was extremely please with my salesman. He worked real hard to to get m I purchased a 2015 Chrysler 200 from Dan at Metro Chrysler Dodge Jeep Ram and I was extremely please with my salesman. He worked real hard to to get me to purchase this vehicle. He was very friendly and personable and this made me open up allow him to find the perfect car for me. I liked him so much I am now trying to convince my mother to trade her vehicle because you can't pass up the deals that Dan has to offer you. Just go in and ask for Dan and he will find the newest most reliable perfect vehicle with all the bells and whistles for you and still manage to keep it in your price range. More

great service I had a good experience. Juan A was very courteous and i will recommend him to my coworker who is looking for a car. I'm very happy. I had a good experience. Juan A was very courteous and i will recommend him to my coworker who is looking for a car. I'm very happy. More

metro jeep chicopee mass. A special thanks to the sales associate pedro for making purchase one i can't regret. I knew i was in good hands when he deligently gave me details fr A special thanks to the sales associate pedro for making purchase one i can't regret. I knew i was in good hands when he deligently gave me details from another car dealer who in fact where trying to swindle me of my money. The entire staff truly made sure i bought a good car at a great price...thx metro!! :-) More

Awesome staff! I just purchased a new Jeep Compass this past Friday evening from Metro Jeep. I work with Dan and he made this transaction smooth and seamless. I real I just purchased a new Jeep Compass this past Friday evening from Metro Jeep. I work with Dan and he made this transaction smooth and seamless. I really wanted this vehicle and had made my original inquiry thru internet sales. I had a car for trade in and I filled out all the initial paperwork online as well. When I got to the dealership that evening Dan was waiting for me and addressed me by name. I thought that was really awesome. I wasn't just a person to sell a car too - I was a name. So often in this world we forget that people have names. Dan had everything set up and ready to go for the appraisal on my existing vehicle and paperwork to get me into the new vehicle. I thought it was going to be a hard sell with my rather challenging credit history - but he made it work and he did so in a way that made sure I could still afford it. I am very happy with my new car. I loved working with Dan I thought he was absolutely awesome to deal with. He took good care of me and I'm sure he will continue to if I need anything in the future. I have already referred 2 of my friends to him just today. I hope they really go see him because if he can work such a deal for me - he can work a deal for anyone - go see him - he's pretty amazing. :) More

Very Nice Salesman The salesman was outstanding helped me get the vehicle that I wanted. He was very friendly and when I went in 2 weeks later he remembered me. Service The salesman was outstanding helped me get the vehicle that I wanted. He was very friendly and when I went in 2 weeks later he remembered me. Service was quick and friendly. More

A great shopping experience While I didn't purchase a car from Metro, I was impressed enough with Juan Acevedo to want to write this review. Juan was extremely knowledgeable and While I didn't purchase a car from Metro, I was impressed enough with Juan Acevedo to want to write this review. Juan was extremely knowledgeable and hard working. He did everything possible to find a car that met my wife's needs. He was diligent in following up several times without being pushy. He arranged test drives in 3 different vehicles and completely understood our needs. Juan was also very gracious when we decided to purchase a different brand. The next time I am in the market for a vehicle, I will certainly give Juan another chance. The discounts and trade offer at Metro were also very fair. More

DAN IS THE MAN! i bought a truck back in june from metro through dan, and he has been nothing But helpful. he goes above and beyond to get you what you need to get do i bought a truck back in june from metro through dan, and he has been nothing But helpful. he goes above and beyond to get you what you need to get done and will do everything in his power to get the job done! i would recommend dan for any of your auto needs! he is very knowlegeable and helpful. More

Juan and Metro Chrysler are the best! This was my first time purchasing a car in 10 years and Juan and Metro Chrysler made it an enjoyable experience. Juan was extremely knowledgeable and This was my first time purchasing a car in 10 years and Juan and Metro Chrysler made it an enjoyable experience. Juan was extremely knowledgeable and listened to all of my wants/needs of a new car. I had certain expectations when I arrived almost as the dealer was closing and Juan exceeded my expectations all the way. After test driving the car and falling in love with the car, Juan didn’t go through a back and forth like I’ve experienced in the past and gave me an honest deal from the beginning. Thank you Juan and Metro again, a very happy customer and I will recommend my friends and family head over your way. More