Metro Chrysler Dodge Jeep Ram

Purchased Used Car I recently purchased a used car from Metro. It was an extremely pleasurable experience. I have purchased many vehicles in my lifetime and rarely is I recently purchased a used car from Metro. It was an extremely pleasurable experience. I have purchased many vehicles in my lifetime and rarely is it as easy and pleasurable as it was at Metro. I found the salesman to be very helpful, truthful and forthcoming with information and pricing. I was treated with respect and honesty which made this car purchase More

typical Bertera experience Not great It started off with not getting a confirmation call for my appointment to make the appointment you to call a local number in Chicopee I was It started off with not getting a confirmation call for my appointment to make the appointment you to call a local number in Chicopee I was actually talking to someone with a southern accent possibly Georgia or South Carolina I confirmed with vehicle I currently had when making the appointment it in when I showed up this morning they had info for my old car and an appointment for services I did not request The girl who helped me was very helpful and kind but the issues from Bertera/ Metro still exist with slow over priced service! More

Horrible staff backed by horrible management Drove up from NJ(4 hour drive) after they called me that the 2012 RAM I had a deposit on was ready. I took off of work on a Tuesday, rented a car one Drove up from NJ(4 hour drive) after they called me that the 2012 RAM I had a deposit on was ready. I took off of work on a Tuesday, rented a car one way from enterprise only to walk into a dealership from xxxx. No one offered me a glass of water, coffee. No one small talked to see how my trip was knowing I committed to them from such a long way. the robot finance guy went right to business which is fine, however when I asked to see the service report on what was done to my truck in their shop he acted as if I wasted his time as long with any other question or concern I had. When came to the stupid "MASS cold foot law" I refused to continue signing until I got the service records. Turns out the car had an open recall that was not satisfied, but decided to tell me to come all that way without notifying me.(massive airbag recall). When I asked to speak to the manager about the issue, I had no idea I was going to be dealing with the most inconsiderate person . I told him what happened and he laughed and told me, "what do you want me to do about it! I can't magically make it appear." So in anger I replied. "Call and tell me my truck isn't ready, out of courtesy rather than make me go thru why I did to come all the way out here. You need to make this right!" His response was, "give him his money back" and walked away from me" i screamed out "I don't want my money back, I want my truck, why isn't it ready!" His reply was get him his money back, there's nothing I can do. I took my $14,000 down payment back, had them return my deposit, and shred my paper work. I walked out just to be chased down in the parking lot by my sales guy John Dizalia, screaming out in front of everyone that I stole the truck keys, to give them back and that I'm going about this the wrong way. I never took the truck keys, the finance manager had them th entire time. When I told him that, no apology, just turned around and walked away.....no call back from anyone to ask what happened, I just got royally screwed 8 hours round trip, and lost nearly 400 dollars between rental, day off of work, use of a sick day. Screw all of them, my recommendation to anyone is don't shop here, and I hope upper management sees this and makes some changes. It's a shame to spend over 30k on a used vehicle and be treated like dog xxxx More

New car & great experience We recently purchased a Challenger Hellcat from Steve Longey. He was professional, courteous, NOT pushy and followed through with everything. I real We recently purchased a Challenger Hellcat from Steve Longey. He was professional, courteous, NOT pushy and followed through with everything. I really hate buying cars and dread walking into a dealership where you get pounced on and was pleasantly shocked and surprise to see that this didn't happen there. It turned out to be a great experience overall and I'll go back in the future! More

My first car They were really nice had all the information I needed and everything went Smooth from start to finish and made the transition to my new car They were really nice had all the information I needed and everything went Smooth from start to finish and made the transition to my new car go fast and easy More

Willys Wheeler 2015 When I first called on Thursday, 9/3 and asked for help to hold the 15' Willys Wheeler, Juan Carlos did not hesitate to make it happen. He took a dep When I first called on Thursday, 9/3 and asked for help to hold the 15' Willys Wheeler, Juan Carlos did not hesitate to make it happen. He took a deposit to hold the vehicle until I could make it out to Chicopee from Boston. The time and the miles getting there were well worth it. Juan Carlos helped me get a fair trade in price for my GMC and an even better deal for my new Jeep. The process, price and customer service at Metro is beyond EXCEPTIONAL. I drove down in a 04' GMC ENVOY and went back to Boston in my brand new Jeep. This is was a great experience from start to finish. Monica More

Jeep Wrangler My wife and I had been looking and were in and spoke with Juan in May. We decided we could not purchase at that time but I decided to go back to Juan My wife and I had been looking and were in and spoke with Juan in May. We decided we could not purchase at that time but I decided to go back to Juan in Aug to buy as a anniversary present for my wife. I specifically went back to Juan as he was very personable and listened to what we were looking for and was very polite and pleasant to deal with. Juan assisted me in obtaining the Jeep Wrangler and color my wife wanted especially during a very busy time for the dealership. It was a very pleasant experience and would highly recommend Juan to anyone looking to purchase a vehicle from Metro. More

Thanks, Juan! I worked with Juan on my recent lease of a Chrysler 200. He spent several hours with me as I worked to make sure I was getting a vehicle I wanted. He I worked with Juan on my recent lease of a Chrysler 200. He spent several hours with me as I worked to make sure I was getting a vehicle I wanted. He was very personable, helpful, and attentive. He never made me feel as if he was forcing me into a decision, and in the end, I ended up with a great deal on a car I am very happy with. I would absolutely recommended Juan to anyone interested in shopping for a vehicle, even if you're not sure you want one just yet. Car shopping will never be as pleasant. I already plan to visit him again for my next purchase. More

Very friendly and respectful. The entire staff was very friendly. The process was flawless and everyone was helpful. There was no feeling that I was being pushed or rushed. Was ver The entire staff was very friendly. The process was flawless and everyone was helpful. There was no feeling that I was being pushed or rushed. Was very pleased with the service and the vehicle. More