Metro Chrysler Dodge Jeep Ram

Christmas Almost Ruined. Marlon and Orlando to the Rescue. This past Christmas season, my Mother-in-law, my wife and I were heading out to Ohio from the Boston area to be with my wife's family. I had a 2013 Do This past Christmas season, my Mother-in-law, my wife and I were heading out to Ohio from the Boston area to be with my wife's family. I had a 2013 Dodge Dart with roughly 55,000 miles on it, and it appeared to be in great shape, so we decided to take my Dart out to Cleveland for the 12 hour trip. Long story short, we didn't even make it out of Massachusetts, as we broke down on Route 90 at a rest area, the transmission DIED. We were over two hours from home at this point... I called AAA and they towed us to the nearest Chrysler Dealership, Metro. I walked into the service department visibly agitated at the situation, with my less-than-amused wife (who never wanted me to buy the Dart in the first place...) and my Mother-in-law in tow. Orlando greeted us, and offered the waiting room up to my wife and MIL while he and I figured out what we were going to do. Orlando understood my situation, and how my wife was clearly agitated with me -- and he made sure to do everything in his power to keep me out of getting in more trouble!! I got a rental from Enterprise while leaving the car with Orlando and drove out to Cleveland. Orlando called me the next day stating that Chrysler wasn't going to cover rental costs for me, and that the parts for my car were back ordered for at least a month. He instructed me to call Chrysler myself and gave me some ammunition to fight them with. Unfortunately, they wouldn't budge when I called. But, without me even asking him to do so, Orlando saw that the situation was B.S., and fought them for me. He had Chrysler conference in Enterprise and he talked Chysler into covering my initial out of pocket rental costs, and another 10 days of rental. He fought for more than 10 days, but Chrysler wouldn't budge... Knowing I was going to need a better solution than just 10 days, I called and said to Orlando: "You can see my Dart is in perfect shape other than the transmission that's under a recall. What can we do so I never have to see that Dart again?" Enter Marlon. Orlando got me in touch with Marlon, one of the sales guys. I told him my situation, my financials, and all the details. Because I was upside-down on my loan on the Dart, we had very limited options as to getting me into a new vehicle. Even though this is a Chrysler dealership, I think Marlon could tell I didn't want another Chrysler product. He showed me a 2015 Nissan Altima they had on the lot, and it was a perfect fit. He was able to work with the bank to make sure my payments didn't go up at all, and that I was able to get a very nice rate on the loan. Considering that I broke down in an area that I wasn't familiar with, I was at the discretion of the AAA driver as to where the car was going to be taken. I could not be happier that I ended up at Metro. Marlon and Orlando were outstanding. More

Bigger Bang For Your Buck Sales staff ( Marlon & Juan ) very knowledgeable & personable - easy to talk to - did not try to sell me extras I didn't need. Brought my son-in-law w Sales staff ( Marlon & Juan ) very knowledgeable & personable - easy to talk to - did not try to sell me extras I didn't need. Brought my son-in-law with me - they were very receptive to both of us. We were also impressed with the finance guy. Overall non-intimidating experience ! More

Juan Acevedo was great! My sales experience with Juan in purchasing my 2014 Silverado was great. He is a down-to-earth professional who doesn't play games and made the deal h My sales experience with Juan in purchasing my 2014 Silverado was great. He is a down-to-earth professional who doesn't play games and made the deal happen. I would recommend him to anybody looking for a vehicle who wants to get a realistic deal without games. Great job Juan. More

contenta con mi dodge 2014 Is good dealer in good service juan is a good good employee??y muy agradecida con la presentación y por la ayuda y el trato y las soluciones que me di Is good dealer in good service juan is a good good employee??y muy agradecida con la presentación y por la ayuda y el trato y las soluciones que me dio el empleado juan acevedo ATT Mrs soto More

We were shopping and purchase a 2016 Jeep Wrangler Juan Acevedo our sales consultant was very friendly and easy going. He was very helpful and informative, had answers to all our question. Juan made ou Juan Acevedo our sales consultant was very friendly and easy going. He was very helpful and informative, had answers to all our question. Juan made our experience a plesant and postive one. Thanks Juan ***** Five Starr service. More

car purchase Juan Acevedo spent several hours with us since we were undecided on what type of vehicle we wished to buy, he went over all possible options and helpe Juan Acevedo spent several hours with us since we were undecided on what type of vehicle we wished to buy, he went over all possible options and helped us decide on a Chrysler 300C. More

New Sale I HIGHLY recommend my salesman, Casey who is ZERO pressure and the most pleasurable person to work with. He has gone above and beyond what my husband I HIGHLY recommend my salesman, Casey who is ZERO pressure and the most pleasurable person to work with. He has gone above and beyond what my husband and I expected in a sale and continues to answer and follow through with any questions we may still have :-) More

Great experiance Shopped around at many dodge dealers and Metro seemed to have the best price. Juan greeted me at the door and was very helpful. He got me the best pri Shopped around at many dodge dealers and Metro seemed to have the best price. Juan greeted me at the door and was very helpful. He got me the best price and answered all my questions & concerns with professionalism & confidence. I did buy my 2015 Dodge Ram 2500 Big Horn crew cab the same day. More

Factory Order Jeep - Great Experience We shopped around and Metro gave us the best deal on our factory order 2016 Jeep Wrangler Unlimited and gave us the best value for our trade in. We wo We shopped around and Metro gave us the best deal on our factory order 2016 Jeep Wrangler Unlimited and gave us the best value for our trade in. We worked with both Kyle and Juan and both were very friendly and helpful. The day we picked it up, they had all of our info ready and we were in and out fairly quickly. Thank you! More

Great Experience Very positive experience leasing my new Jeep Compass. Casey and Juan were very helpful and made this big purchase very exciting. Will definitely be Very positive experience leasing my new Jeep Compass. Casey and Juan were very helpful and made this big purchase very exciting. Will definitely be sending family and friends to Metro. More