Metro Chrysler Dodge Jeep Ram
Chicopee, MA
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Love our Dodge Journey We had a great experience purchasing our new Dodge Journey. Our salesman Steve Longey was awesome. He took care of everything. Great personality. We had a great experience purchasing our new Dodge Journey. Our salesman Steve Longey was awesome. He took care of everything. Great personality. Everyone there is very friendly, helpful and professional. More
Awesome salesman! I dealt with Sharif today. He made this by far the quickest, easiest, and most exciting experience! He was very knowledgable and did everything he cou I dealt with Sharif today. He made this by far the quickest, easiest, and most exciting experience! He was very knowledgable and did everything he could to get me an amazing deal on a brand new Jeep. I will absolutely recommend this dealership to friends and family!! More
Willing to work with the customer at the customer's pace! I recently assisted my niece in purchasing her very first vehicle brand new. Sharif at Metro was incredible to work with. He answered all of our quest I recently assisted my niece in purchasing her very first vehicle brand new. Sharif at Metro was incredible to work with. He answered all of our questions and allowed us to make decisions without any pressure. He worked to get us the best deal possible and my niece couldn't be happier with her purchase. Thank you very much! More
Started good then was all downhill Sale went good with Marlon. Finance went good with Greg. Left dealership not knowing where I was supposed to send payment to. Called and emailed Marlo Sale went good with Marlon. Finance went good with Greg. Left dealership not knowing where I was supposed to send payment to. Called and emailed Marlon 4-5x and never heard back. Heard from him when I was buying the truck but didn't get any help from him after the sale. Asked for CarFax, never received. Had to spend $29 and get my own. Two weeks later truck has issues. I contact Marlon, no response of course. I then call service and schedule appointment. It ends up being a frozen caliper, warped rotor and bad hose. I was told by Marlon this truck had been fully serviced and gone right thru. Guess that was a lie. Took service 3 days to fix my truck. Never offered a loaner and when asked I was told they were all out. I pick up truck and drive home. Start smelling bad burning smell. Pull into my driveway and watch smoke just pouring out of other side that they messed with. They replaced p/s front caliper, rotor, hose and brake pads. They also put new brake pads in d/s front. Not sure what they did to it but it's screwed up. Now I get to go back and see if they can actually fix it. Maybe this time I'll actually get a loaner vehicle. Further warranty work will be done at different dealer. More
great salesman I dealt with Casey. It was a quick and easy process. He got me the best deal possible. Love my truck! I will return when it is time for a new truck. I dealt with Casey. It was a quick and easy process. He got me the best deal possible. Love my truck! I will return when it is time for a new truck. More
Great experience Overall I had a great experience at Metro. Casey my salesman was friendly and very knowledgeable about the vehicles. The price was reasonable and the Overall I had a great experience at Metro. Casey my salesman was friendly and very knowledgeable about the vehicles. The price was reasonable and the services my truck received before delivery were second to none. I was even provided a loaner vehicle while they had to put new tires on my truck. They came through with everything they promised and I was more than satisfied with the overall outcome. More
great sales experience and love my jeep! I was unhappy with my previous dealership so I decided to give metro jeep a try and have never been happier with my choice! I love my Jeep Grand Chero I was unhappy with my previous dealership so I decided to give metro jeep a try and have never been happier with my choice! I love my Jeep Grand Cherokee and was fully informed from my salesman Casey about the cost, benefits, service and got my new jeep in a timely and organized fashion. Casey was very friendly, knowledgable and professional. More
good deal and very good sales experience I had more than one conversation with salesman Steve Longey stating willingness to upgrade my car when the right kind of trade became available. He I had more than one conversation with salesman Steve Longey stating willingness to upgrade my car when the right kind of trade became available. He understood my position and my preferences and didn't pressure me. After several weeks when a real nice late model used Chevy came in and he sent the complete description via email and followed up on the phone. I bought the car quickly because experience showed that trade-ins as attractive as this don't last long. After buying I saw a comparable car advertised elsewhere for a thousand dollars more. I am happy with the quality and value of the car, and especially happy with the outstanding customer service of Steve Longey. More
Sales Staff/Service We purchased a Jeep Wrangler at the end of 2015. Our Sales Associate Juan Acevedo was excellent, he was very friendly, so helpful and informative. He We purchased a Jeep Wrangler at the end of 2015. Our Sales Associate Juan Acevedo was excellent, he was very friendly, so helpful and informative. He was able to satisfy all we were looking for in a Jeep, Including the Step rails! Thank You! Also when I went into the dealership to get the inspection sticker the service staff there was very friendly and efficient. I told them I was limited for time and they were able to get me on the round within a hour. More
Painless Used Car Purchase Juan was very helpful in my quest to purchase a used vehicle. He listened to what I was looking for and helped find a good match. I normally dread c Juan was very helpful in my quest to purchase a used vehicle. He listened to what I was looking for and helped find a good match. I normally dread car dealerships, but Juan helped make this a very positive experience! More