Metro Chrysler Dodge Jeep Ram

Top of the line dealership and sales people I have worked with jeep metro twice in the past two years because they are so awesome. Happy with both purchases! I worked with Sharif he was outstand I have worked with jeep metro twice in the past two years because they are so awesome. Happy with both purchases! I worked with Sharif he was outstanding not pushy at all and just a really good listener. He made our dream car happen within a week! More

Great Buying Experience ! Bought new truck at dealership Steve longey was my sales person he was great to deal with I enjoyed working with him,metro put me in the truck I wante Bought new truck at dealership Steve longey was my sales person he was great to deal with I enjoyed working with him,metro put me in the truck I wanted for a good price . I will buy there again More

Poor Service WAS in the process of looking for a new vehicle since my lease was all most up. I did talk with these guys in person and over the phone only to be ver WAS in the process of looking for a new vehicle since my lease was all most up. I did talk with these guys in person and over the phone only to be very frustrated. The general manager quoted me one price and the salesman quoted me a much HIGHER price. I let them know what I was looking for in regards to an affordable payment for me and they couldn't be bothered to even try to work with me. For one the salesperson not once returned any of my phone calls inquiring about a price for a new vehicle. I literally had to go there to find out what was up. I emailed the general manager to say I was disappointed in the service and he never responded back. My husband and I have done a lot of business with this dealership. Not to mention we have sent many referrals there. Also my husband was told on several occasions by the general manager he would be getting his referral check of $100 dollars in the mail. NEVER received it. It's been well over a month. I ended up going to a different dealership and purchased the vehicle i was interested in. They were great and worked with me to get me at the price range I could afford!!! More

Juan was great to work with. Made the process for easy. Juan was great to work with. Made the process very easy. We found the car online, called Juan and he had the car ready and waiting for us. He was extr Juan was great to work with. Made the process very easy. We found the car online, called Juan and he had the car ready and waiting for us. He was extremely helpful. More

Sharif Bilodeau It was an absolutely pleasurable experience to deal with Sharif and his team to make the experience of purchasing my new Dodge Ram 2500. They got us i It was an absolutely pleasurable experience to deal with Sharif and his team to make the experience of purchasing my new Dodge Ram 2500. They got us in and out fast, while still covering all the bases. They listened and took care of our needs, but also gave us all they can to make it meet both of our needs. More

Outstanding Experience! Juan Acevedo's professionalism, kindness, and attention to detail made for a "great car buying" experience. We greatly appreciate the time and energy Juan Acevedo's professionalism, kindness, and attention to detail made for a "great car buying" experience. We greatly appreciate the time and energy that Juan provided during this most important car buying process. Thanks Juan...we love our new Jeep Cherokee! More

Fast and Helpful Sharif was very helpful and fast during the paper work process.He made sure I was happy with my purchase and answered all questions in a timely matter Sharif was very helpful and fast during the paper work process.He made sure I was happy with my purchase and answered all questions in a timely matter. He made me feel very comfortable at Metro jeep of Chicopee. I have never experienced great service the way I did at Metro Jeep. More

A great and smooth experience Was in search for a white car and found it here at metro Chrysler. Very nice environment and customer service was great. Sharif Bilodeau was the sales Was in search for a white car and found it here at metro Chrysler. Very nice environment and customer service was great. Sharif Bilodeau was the salesman that helped us out and he was terrific. He went above and beyond multiple times for us to get this car and even stood an hour passed his time so we could pick the car up. I highly recommend family and friends to go see Sharif if you are looking for a new vehicle. More

Friendly honest amazing Sharif was amazing at what he does ..hes honest and doesn't mess around..you tell him why u want and how much ur willing to spend and he will work Sharif was amazing at what he does ..hes honest and doesn't mess around..you tell him why u want and how much ur willing to spend and he will work for u..definitely the best buying /leasing experience here..we leased 2 trucks..thanks again!!! More

Fine up front HORRIBLE out back - FIGHT to honor warranty!! I currently own my 3rd Dodge Ram 1500. It is 2.5 years old and was exhibiting hesitation when going into reverse. I reached out the Metro for an eva I currently own my 3rd Dodge Ram 1500. It is 2.5 years old and was exhibiting hesitation when going into reverse. I reached out the Metro for an evaluation. It is still under factory warranty. The 1st visit provided no fix. After a month I called for another follow up. It went in. I received a phone call asking if they could drop the transmission pan and evaluate the filter, etc. They asked if I have had it serviced up to this point. I did, and had all paper work showing who, and OEM parts. They told me if it was not OEM I was responsilbe for $460. This was mostly mark up and diagnotistics.. Well they dropped the pan and called me back. Told me the service was not OEM they could tell by the gasket... They also said it would not be covered. I was not happy. I asked to talk to the manager. He was not helpful at all and insisted this was non OEM and I am expected to pay. Nothing he could do. I asked to talk to the Manager of the store. The store has recently been sold to Bertera, but still goes by Metro. Bertera is a large car sales company here in western MASS. They sell all makes. The general manger was on the phone with me for an hour and would not cover. I finally got him to cover everything BUT parts. they still wanted $200. I am covered and should not pay!! It was OEM. He was not professional and offered absoultey nothing in support. He did not know how to handle a difficult situation and could care less that I am a customer and could be a return customer. He then said he wanted to meet with his service manager and get back to me. When he did he insisted these were non OEM and he still would let me cover parts, but if this fixed the issue I had to return to pay the difference back. I was still furious about this fighting of non OEM when I have the invoice with OEM p/N's. Now they told me it was not just the gasket, but the filter was incorrect. I researched how to handle this and found the magnusson moss act. I called the next day and asked if he knew of this. He had almost no response and asked what we do now? He said what do you want to do? I said pick it up back together and not pay. He said fine. He said he would put the warrnty request in. I couold not beleive they all argued the day before and kept my truck over night and then covered the next day! This gets better. My wife went to pick it up and the girl at the counter (Felecia) argued with here and said she owed $200. They called the boss he cleared it. She goes to leave and the Bertera rep Felecia tells my wife to never bring the truck back we were not allowed. We are fuming! Upset about the entire mess. It was not about the money but the fact that I was covered. If I feel they are trying to double dip. Have me pay plus request it from Chrysler. Either way this is not how Chrylser would want this handled. More