Merrick Dodge Chrysler Jeep Ram

No one calls you back, my vehicle has been there over 30 days, no customer service, my service advisor has no or very limited knowledge of customer service or technical info. The worst is no return calls, days, no customer service, my service advisor has no or very limited knowledge of customer service or technical info. The worst is no return calls, no update, out of a vehicle for over a month. GM doesn't even call you after leaving message. This why , i will contact Corporate office, owner, news media, whomever to get this dealerships attention so that you cannot treat customers in this manner!!!!! More

Buying my leased compass was such a problem with Fusion! I called Scott Froehlich and he took over. He’s kept me informed throughout the whole ordeal. Not only was he competent he was very enjoyable to work I called Scott Froehlich and he took over. He’s kept me informed throughout the whole ordeal. Not only was he competent he was very enjoyable to work with. Great sense of humor & kindness throughout this ordeal. He was the business manager I used during the lease purchase and I highly recommended him then! Thank you again Scott! More

This is the worst experience I have ever had at a dealership. Had an appointment to drop my car off for a recall. It was chaos when I arrived and I did not have a good feeling. They tell me they w dealership. Had an appointment to drop my car off for a recall. It was chaos when I arrived and I did not have a good feeling. They tell me they will call me when it's ready. No one calls me. I called late in the afternoon and am told that no one has worked on my car. I ask, why would give me an appointment if you're too busy to take the car. I could have brought it in the next day. I was then promised the car would be done the following day. The next day, after waiting all morning, I start calling to check on when my car will be ready. I'm told my advisor had a "family emergency" and was not it. They will reassign to another advisor and call me back. No one calls me back. After about 5 telephone calls and a call to Dodge Corporate office, finally I get a new advisor. He tells me they were unusually busy that day and will start work on the car but I can't pick it up that day because it won't be finished until after hours. He promises it will be ready the next day. Day 3 comes, no one calls me. I call and am told it is ready. When I go to pick it up, they can't find my paperwork. Unbelievable. I finally get the car and when I look at the paperwork, the time actually spent on the car by the mechanic was about 20 minutes total. They worked on it from 17:31 to 17:50 on day 2. This means it was finished at 4:50 on day 2, but I still was not allowed to pick it up. I will never buy another vehicle from this dealership and certainly would never go there for service again. On top of it all, one of the "valets" was blatantly walking around completely maskless throughout the showroom, talking to people, and no one is saying anything. Everyone else did have their masks on. More

Holy crap the horror show at this place is ridiculous. STAY AWAY AT ALL COSTS AND MAKE THE TRIP EAST. I leased a 2020 Jeep Grand Cherokee Limited and Wayne helped me. The truck had a defect from the plant STAY AWAY AT ALL COSTS AND MAKE THE TRIP EAST. I leased a 2020 Jeep Grand Cherokee Limited and Wayne helped me. The truck had a defect from the plant with the rear hatch / trunk. It was installed crooked. I had to bring the truck back to the dealership 3 times. It was never fixed properly to the point where the dashboard clearly indicated the trunk needed to be closed. After I picked up the truck after the 3rd time there was an obvious stain of compound from the body shop on the driver's seat. The truck at this point had less than 1000 miles. When I brought the stain to their attention - the blamed it on a denim stain from my jeans (black leather seats!!). They declined to service the vehicle and essentially told me to kick rocks. I attempted to reach out to the owner directly and that was a waste of time. After being escalated to Jeep/Chrysler corporate - they advised me that this dealership has this reputation and to go to a nearby Jeep dealership to get a second opinion. I brought truck to Security Dodge and worked directly with their warranty department (Dylan). He reached out to Jeep corporate and helped get my seat replaced, and trunk aligned PERFECTLY. STAY AWAY FROM MERRICK DODGE. This place is a joke. I am now getting my truck serviced (oil changes, tire rotations, etc.) at Security Dodge as I don't want to waste ANY TIME at Merrick Dodge. Thanks for making this experience terrible for me. More