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Merrick Dodge Chrysler Jeep Ram

Wantagh, NY

3.7
225 Reviews

3614 Sunrise Highway

Wantagh, NY

11793

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Showing 225 reviews

November 18, 2021

Beware do not return your lease to Merrick . They emailed and mailed me all types of promises all summer and fall to turn my lease into them for cash during this vehicle shortage . They took my veh More

by Skippsarno
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Ballan, Richard Pagliaro
October 05, 2021

Alfredo, Ira, and Chris made purchasing a truck a very pleasant experience. Felt like family! More

by Georgetruicko511
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfredo, Ira, Chris
August 17, 2021

Buying my leased compass was such a problem with Fusion! I called Scott Froehlich and he took over. He’s kept me informed throughout the whole ordeal. Not only was he competent he was very enjoyable to work More

by susanvitiello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Froehlich
Aug 18, 2021 -

susanvitiello responded

I wrote a review on Scott, please read! All I can add is you have an excellent employee and I’m not the only one that feels that way unfortunately people who have used Scott in the past neglected to write a review but were also pleased with how he handled their leases. They were the ones who sent me to you. I hope you realize what a great employee you have

July 07, 2021

The worst experience I have ever had with any Jeep dealer. The worst customer service I’ve ever experienced. My husband leased a Jeep mid May and paid extra to have factory leather seats installed ins More

by Jmarine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James, Scott Froehlich
June 04, 2021

Typical bait and switch xxxxxxxx. The reason Carvana will be the way you buy your next car. Family owned business sold to the greedy corporate type More

by wburn65
Recommend Dealer
No
Employees Worked With
Sales
April 16, 2021

This is the worst experience I have ever had at a dealership. Had an appointment to drop my car off for a recall. It was chaos when I arrived and I did not have a good feeling. They tell me they w More

by lisaavmn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bill Ballan, Robert Carlow, Darren Diflorio, Richard Pagliaro, Dan Maselli, Gabriela Duncan, Scott Froehlich, Bill Davolio
May 29, 2021 -

Merrick Dodge Chrysler Jeep Ram responded

Good morning Lisa, My name is Bill Ballan the GM for Merrick Jeep. I am very sorry for the experience you had with us. Our crew has learned a great deal from your experience and we have had training sessions about customer service and following up with customers. We are adding additional staff so our customers are more taken care of. Sorry for the late response.

January 14, 2021

Holy crap the horror show at this place is ridiculous. STAY AWAY AT ALL COSTS AND MAKE THE TRIP EAST. I leased a 2020 Jeep Grand Cherokee Limited and Wayne helped me. The truck had a defect from the plant More

by mldilorenzo923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dylan
Jan 28, 2021 -

Merrick Dodge Chrysler Jeep Ram responded

Good afternoon Sir, My name is Bill Ballan the new GM of Merrick JCDR. Our group the VIP group purchased Merrick In late December 2020. I am sorry that we lost you as a customer and I am glad your issue got resolved. We are rebuilding and hiring the right people that are trained to handle any issue moving forward. We do hope you will give us a try in the near future

January 03, 2021

Wayne from Merrick Dodge hooked me up. Having been through the car purchase process before, I wasn't terribly excited about getting a new one. That was until I went to Merrick and met Wayne. He got More

by OldCove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy
October 20, 2020

This dealership is the absolute worst avoid at all costs, my car has been at this dealership for over a month now. The car has not been worked on at all since it’s been there, each week they have a new story More

by Peterjezagui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi service manager Megan consultant
August 31, 2020

AVOID AT ALL COSTS!!!!!! I have purchased 5 vehicles from the dealership. Long story short, a tree fell on my car while waiting for a recall. On a Friday morning they call saying the car is ready, on my driv More

by fowardflip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SAL, new service manager, who ever in the ownership decided it was a good idea to hide this from me, donna.
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