Merlex Auto Group

This is the most hands down best dealership in all of Northern Virginia. I came to this dealership and had an appointment with Eli who was showing me the beautiful S550s on his lot. I came across the Whi Northern Virginia. I came to this dealership and had an appointment with Eli who was showing me the beautiful S550s on his lot. I came across the White s550 which had low miles and I was instructed well by Eli on how to use all of the options in the car. He showed me A-Z and I was very satisfied! Thanks to Merlex Auto Group for helping me with the process of me purchasing my vehicle. More

Best dealer I have ever been too go check them out asap you won’t be disappointed trust me great cars and truck and great sale people you won’t be disappointed trust me great cars and truck and great sale people More

Mike the sale man was very helpful enabling me acquire my dream truck. Thanks so much Mike dream truck. Thanks so much Mike More

Great experience at merlex auto group. Thank you to the GM Walter for the financial advice and the lowest rates at the best banks you can ask for. My salesman was super nice and had everyt Thank you to the GM Walter for the financial advice and the lowest rates at the best banks you can ask for. My salesman was super nice and had everything ready for me when I arrived, showed me the car, took me on a test drive, and order me a nice lunch. Definitely would recommend if you want a great car buying experience!!!!!! More

I bought my M6 gran coupe from here Car had every single option and had no issues Cost a little extra to lock in the deal but this was a one of a kind car I can’t thank Walter And Ray enough single option and had no issues Cost a little extra to lock in the deal but this was a one of a kind car I can’t thank Walter And Ray enough More

This was a great Experience want to specifically thank Mr.Walter & Mike for the help it was greatly appreciated thank you so much again to everyone at merlex Auto Group for the great time will be coming b Mr.Walter & Mike for the help it was greatly appreciated thank you so much again to everyone at merlex Auto Group for the great time will be coming back ! More

I found my Mercedes online Mike my salesman showed us the vehicle and management was great we drove the vehicle home and we drove home with a full tank of gas thank you very much team Merlex we will back soo vehicle and management was great we drove the vehicle home and we drove home with a full tank of gas thank you very much team Merlex we will back soon More

My experience at Merlex Main pt2 group was absolutely amazing. My sales person Julian I’ll performed and went over and above to give me the best deal and measure my car is clean and gassed up. I will be amazing. My sales person Julian I’ll performed and went over and above to give me the best deal and measure my car is clean and gassed up. I will be there again to purchase more vehicles! More

had the most blessed experience today getting my dream car a Black Range Rover SVR fully loaded these guys treated me like family a special thanks to my salesman German and the finance manager Jay they car a Black Range Rover SVR fully loaded these guys treated me like family a special thanks to my salesman German and the finance manager Jay they took real good care of me 10/10 More

Everything was great, UNTIL i took my '15 Escalade to get it inspected. I live in the state of Maryland and have to get a state inspection done there. The dealership informed me that it passed Virginia inspe it inspected. I live in the state of Maryland and have to get a state inspection done there. The dealership informed me that it passed Virginia inspection and has the sticker in the window. They also assured me that it would pass MD inspection, so i shouldn't have any issues obtaining my hard tags, as they are getting them for me. Needless to say, It failed Maryland inspection due to poor shocks. I contacted the dealership and spoke to Ray to let them know and they basically told me its nothing they can do. It hasn't even been 3 weeks since i had the car. The shocks are $615.00 per shock for the rear. I think that it's ridiculous to just had put $10k as a down payment and now have to come out the pockets more in less than 3 weeks for a problem that was already there. Even more frustrating, tonight I'm driving to work and the check engine light starts flashing and the truck started shaking really bad. I cut the truck off and restarted it. The engine light remained on and the shaking still exists. Again, i just purchased this truck less than 3 weeks ago. I'll be calling in the morning to see how this can get resolved. I don't want to put a bad review on them because i had a pleasant experience buying the car, aside from not getting my paperwork before i left the dealership in my "new to me" truck. I'll be more than happy to give 5 stars if they make this right! UPDATE** So Walter reached out to me to basically ask me to delete this negative post to encourage management to help pay for the repair bill. They promised to pay most of the said to be $5400 repair bill. I would be responsible for $2000 of it. I have not received or seen a copy of an invoice of the repairs. He sent my vehicle to one shop and the shop informed me that it would cost about $1700 to fix. I would be responsible for $1200 of that. I had an issue with that because i only had the vehicle a little over 2 weeks. I felt they should pay for the entire repair. After a few days, I called to check the status of my vehicle, the shop owner told me Walter had the vehicle moved to another repair facility. German Auto Group in Springfield, VA. I called Walter to see what was going on and he told me he wanted a master technician to look at it to make sure that the only problem was what the first shop stated. i called German Auto Group and spoke with them to verify my vehicle was there, and what the issue was. It was the lifters in my engine. Walter told me it would cost $5400 for the repairs, and they would cover all but the $2000 i had to pay. Note, at this time it's been almost a month I've been without my vehicle. I dropped the shocks off to them so they can install them, since they had the vehicle for so long. After going back and forth with Walter, he agreed to pay for the installation of the shocks. After the repairs were made, Walter made arrangements to have my vehicle bought back to Merlex where I can pick it up and bring the $2000. I wanted to make sure i had documentation of the repairs, so I call German Auto Group to get a copy of the invoice of the detailed repairs. They informed me that the total bill was $2600 roughly. I asked for a detailed invoice, and they (German Auto Group) told me I had to speak with Walter and they did not want to get in the middle of our discrepancy. I informed them that I was the owner of the vehicle they worked and i had a right to the invoice. They said well Merlex paid, and they have the invoice. They are both working together to take advantage of people and their hard-earned money. i had to pay the $2000 to get my car back from them, with no validity of charges. There is a major discrepancy in price. The shop tells me $2600, and Walter tells me $5400. So in a nutshell, I paid for my own repairs, but Walter is making it seem like he was helping me when in reality he was scamming. To this day, i still haven't seen an invoice of repairs, nor do I have the Purchase Order to my vehicle. He told me weeks ago it was in the mail. Go on BBB and read the reviews. Terrible! More