Merlex Auto Group

Poor Customer Service I wanted to trade my vehicle in and was told to sell my car in NY due to all they would give me is 15000. In NY and NJ I was offered between 18,000-19 I wanted to trade my vehicle in and was told to sell my car in NY due to all they would give me is 15000. In NY and NJ I was offered between 18,000-19,000. Not once was I told let me work more numbers to see what we can do. I guess it’s take it or leave it. I was willing to drive 8 hours, because I really liked the vehicle on their site. OH BTW I already had a check ready to pay for it CASH! Thanks More

"Bait and Switch" subprime dive. This place is a "bait and switch" operation full of subprime buyers, but they advertise harder to find models (e.g., AMGs), at reasonable prices, and This place is a "bait and switch" operation full of subprime buyers, but they advertise harder to find models (e.g., AMGs), at reasonable prices, and give you a listing contact to "confirm" it's available. However, when you get there for your "appointment," they have a stock response, which is "oh, that car just sold Saturday, but we have a nice [xxx] in stock." I know this because they used it on me twice, verbatim, and kept the ads up for the cars for 2-3 months afterwards. The other cars on their lot are all wrecked vehicles or repos. Rule of thumb, if a listed car looks clean from these guys, it's fake. This place really needs to be reported to the Virginia AG's office. More

Merlex Auto Great experience overall. The sales associates showed me a variety of affordable luxury cars. They were patient and allowed me to choose whatever car Great experience overall. The sales associates showed me a variety of affordable luxury cars. They were patient and allowed me to choose whatever car I liked without pressuring me. The finance manager cooperated with me and made the process easy and stress free. More

Total waste of time I just want to let you know that I was highly disappointed with the level of service I received today . I took a day out of my busy schedule, drove t I just want to let you know that I was highly disappointed with the level of service I received today . I took a day out of my busy schedule, drove through the (Maryland)/Virginia traffic , for an appointment we have been back and forth on and confirmed for 2 pm . I got there at 130 only to be told that someone just walked in 30 minutes before and wants to buy the car . Apart Fromm that being an extremely poor service, it’s just plain rude to treat people like that . My day was completely wasted by dealership More

Best car buying experience... ever!! The guys at Merlex are very knowledgeable, professional, patient and thorough. I had no idea what I was looking for in a vehicle when I came onto th The guys at Merlex are very knowledgeable, professional, patient and thorough. I had no idea what I was looking for in a vehicle when I came onto the lot to look. What I thought I wanted turned out not to be the right car for me. Moe really listened and took his time with me to test drive several different vehicles until I found the one that fit me. I really love my Lexus! Moe gives great customer service and Walter was very helpful in explaining how my financing works. I could not be more pleased with my Lexus. I would recommend Moe or anyone at Merlex really, if you are looking for someone who will put you in the right vehicle. Thank you Merlex team for making this such a smooth and stress-free experience!! I can’t say enough good things about this place! More

Great cars. Friendly team. I was looking for a Mercedes-Benz and I am happy to say I went with the best in the business. Thank you Moe and Walter for your help. 100% recommended I was looking for a Mercedes-Benz and I am happy to say I went with the best in the business. Thank you Moe and Walter for your help. 100% recommended. More

Thanks Merlex Team and Masi! Masi from Merlex Auto Group was very friendly, professional, and very knowledgeable. Ultimately, he was the reason we decided to buy from Merlex Auto Masi from Merlex Auto Group was very friendly, professional, and very knowledgeable. Ultimately, he was the reason we decided to buy from Merlex Auto Group. He made us feel comfortable and confident in our decision. They have a very good selection of fine automobiles. Whatever you choose, you will be happy with your decision. More

Great expirence Pete was very helpful walked me through the whole lot until I finally picked out a car I wanted, I am so glad I got a steal on my 2014 m5 with 45k mil Pete was very helpful walked me through the whole lot until I finally picked out a car I wanted, I am so glad I got a steal on my 2014 m5 with 45k miles on it. Usually these used car dealerships hit you with hidden fees and messed up vehicles but not Merlex. I would defiantly do business with them again 10/10 More

Thanks Merlex for the great service! Working with Masi was a 10 on a scale of 1-10. He made the transaction smooth and flawless and addressed all our questions easily. Merlex Auto Group i Working with Masi was a 10 on a scale of 1-10. He made the transaction smooth and flawless and addressed all our questions easily. Merlex Auto Group is my dealership from now on and Masi is my go to guy. Great job!!! More

Amazing experience I purchased a 2015 Mercedez Benz S550 few weeks ago and I am totally in love with it. Everyone was so nice and helpful through out the process. From t I purchased a 2015 Mercedez Benz S550 few weeks ago and I am totally in love with it. Everyone was so nice and helpful through out the process. From the moment I walked in to the dealership-to me taking the car out of the lot-it was a great experience. I would recommend my family and friends to go purchase their next luxury vehicle at Merlex Auto group. More