Merlex Auto Group

Great service Very happy with my new car. Both on the road and in the city it has an excellent ride. Bring everything you expected from equipment. Very happy with my new car. Both on the road and in the city it has an excellent ride. Bring everything you expected from equipment. More

Finding the ideal Volkswagen passat was not easy Finding the ideal volkswagen passat was not easy, my budget was not great but these guys are truly pros. You get from them exactly what you are lookin Finding the ideal volkswagen passat was not easy, my budget was not great but these guys are truly pros. You get from them exactly what you are looking for! More

100% satisfied Their service and attention was always consistent, so I strongly recommend Merlex. Kind and professional, thanks to Merlex I purchased a 2012 Hyundai Their service and attention was always consistent, so I strongly recommend Merlex. Kind and professional, thanks to Merlex I purchased a 2012 Hyundai Genesis. I'm 100% satisfied! More

A great vehicle and customer service Excellent attention and service by Merlex staff. No major complaints here, I just would've preferred a cheaper extended warranty. Still, I'm loving my Excellent attention and service by Merlex staff. No major complaints here, I just would've preferred a cheaper extended warranty. Still, I'm loving my 2014 Audi A8! More

Excellent service! These guys from Virginia are the best! They didn't waste my time with paperwork or complicated transactions. Excellent service! I'm loving my 2015 Mer These guys from Virginia are the best! They didn't waste my time with paperwork or complicated transactions. Excellent service! I'm loving my 2015 Mercedes Benz GL450. More

Simply amazing Totally recommended! I have always had bad experiences getting a car but this time was different with the guys at Merlex, now I finally have what I al Totally recommended! I have always had bad experiences getting a car but this time was different with the guys at Merlex, now I finally have what I alwats wanted; my Nissan Altima!! More

I don't have words. I don’t have words. First of all, I should’ve known from the very beginning reading the plethora of bad reviews of this place. Don’t give them the I don’t have words. First of all, I should’ve known from the very beginning reading the plethora of bad reviews of this place. Don’t give them the benefit of the doubt like I did. Second, advertised price online is NOT the real price, it’s true. Imagine walking in thinking you are going to get a good deal and then get slapped $999 for “processing fees” and $799 for “reconditioning fees”, I laughed out loud. They couldn’t tell me what the reconditioning fee was for, just that they have to do soooo much to clean the cars and get them up to inspection-right. Next, imagine walking in the most unprofessional backyard car dealership that is a group of guys who know nothing except how to find different ways to rip people off. Running around trying to find eachother, trying to find papers, phones ringing, casual conversations about random things. Profanity etc. I think they spent more time online googling the same car I was looking at trying to convince me that none of other ones around were as cheap. Maybe before they added thousands of dollars in hidden fees. Should’ve left right then. But I really liked the car. Fast forward to after they added the fees, me telling them that isn’t the price I came here for and they would need to come down a little bit. Nope. Not even 1$. They let me walk out. Text me the next day yea we will come down a few hundred. Okay. How much is a few hundred, can you give me a final price offer? “No I can’t”. That was their response. I go in that next day, and the first thing they said is “bad news, someone is in there right now that wants to pay full price right now”. (There was no one in there). I replied wow okay so go ahead and sell it to him then! He says “wait no no no I was just saying before you didn’t let me finish that I was gonna hook you up still”. You’d think since they had all day to prepare for me coming that they would have paperwork ready etc but I had to wait until they were done smoking their cigarettes and then find my paperwork hidden in different places around the office. What really did it for me, is that they say 2 words to you then go back in their little office room and shut the door to come up with the next scheme to **** you over. About 30 minutes of that back and forth game and I was done. They said it wasn’t possible to make a simple title transfer of my trade in and because of that I needed to go sell my car somewhere else and then come back, because they didn’t want to take my car to an auction. I walked out. Schemers, slimey crooks that I have never experienced in my life. Not to mention I have never disrespected as a woman to this degree ever in my life. More

First you should know that I am lenient when it comes to reviews so when I give 1 star its bad.I bought a vehicle there. Vehicle is nice. But it cannot pass MD state inspection. It failed for leaking front reviews so when I give 1 star its bad.I bought a vehicle there. Vehicle is nice. But it cannot pass MD state inspection. It failed for leaking front struts that need to be replaced, emergency brake wont hold on a hill and broken engine mount all of this was identified within 48 hours of purchase. I also Identified a tire sensor fault before leaving the dealership. That they said would go away and less than 96 hours after having the vehicle I have a problem with the rear back up system. The vehicles are sold as is. When I called I was told to take it for an estimate but when thr repair shop called the manager he said I was paying for it. I went back to the office and they wrote the wrong email address for me to contact the corporate office luckily I tried to send the email from the parking lot and was able to go back in and get what I hope is the correct email address. I contacted the corporate office and have not heard back from them as of yet. So now I'm stuck with a $2000 repair bill on a vehicle that I did not own for 48 hours. To make things even worse when I went back to the office there was another person that failed Maryland inspection that had their car for less than 30 days More

Best Car buying experience! Buying a car with Merlex Auto Group was super easy. I went and viewed two cars and with the assistance of a very knowledgeable salesman I picked a 201 Buying a car with Merlex Auto Group was super easy. I went and viewed two cars and with the assistance of a very knowledgeable salesman I picked a 2016 Audi A6 with only 9700 miles. The financing portion of the deal was seamless. The dealership already has a relationship with my bank so I was in and out with the car I wanted at the payment I wanted! It you are looking for luxury at a standard budget Merlex is the place you should go. More

Edit 1 Edit #1- I was supposed to get my tags two weeks ago and I called and they directed me to another person. I was given two numbers for this person, Kat Edit #1- I was supposed to get my tags two weeks ago and I called and they directed me to another person. I was given two numbers for this person, Katie, and nothing has worked in terms of getting a hold of her They treat you nice until you buy the car and then they send you away and no longer care. More