Merlex Auto Group

It is a scam!!! Avoid avoid avoid this place!! Their cars looks like have the odometers turn back !! Huge hiding fees!! Bunch of liars !!! Typical looks like have the odometers turn back !! Huge hiding fees!! Bunch of liars !!! Typical More

Horrible Sales staff was rude and not forthcoming regarding vehicles they had on their lot for sale. I called ahead by an hour to ensure the vehicle I was int Sales staff was rude and not forthcoming regarding vehicles they had on their lot for sale. I called ahead by an hour to ensure the vehicle I was interested in purchasing was still available. I was assured it was when I called to confirm. When I arrived to the dealership they told me the vehicle was sold and tried to sale me a vehicle I was not interested in purchasing. I wasted time and gas driving to them. The sales staff were not wearing mask and were very unconcerned about customer safety. I would not recommend purchasing a vehicle from them at all!!!!!!!!!!!!. More

Hidden fees, and LIES. DO NOT BUY a vehicle from Merlex I purchased a vehicle from Merlex, and I have the exactly the same problem as Edison528. I bought a Jaguar, it was discounted $8,000.00 below the pric I purchased a vehicle from Merlex, and I have the exactly the same problem as Edison528. I bought a Jaguar, it was discounted $8,000.00 below the price due to Coronavirus. So, I got the car, paying for everything, even an extended warranty. Here I am 3 days before my tags expire, and no tags. They did not fill out the receipt right, saying the price of the vehicle was the ORIGINAL price (no coronavirus relief shown). We were mislead to thinking everything would be taken care of, tags, title, taxes and all, but they LIED about it, and even trying to call and talk to them about it, and they basically pocketed my taxes, tags and title fees. DO NOT BUY A VEHICLE WITHOUT A LAWYER PRESENT, OR RECORD EVERYTHING!! I am out the money they promised for everything, and a $999.00 processing fee, which is UNHEARD OF. If you don't like being lied to, and mislead, don't shop here. NEVER AGAIN. Plus, I am filing a complaint with the Better Business Bureau, so if you have problems, file a complaint with me and hopefully we can get this straightened out. More

Bad Customer Service Called them about a Porsche Cayenne 2015 that they have offered for sale. The sales man had an attitude because I asked him about the 3 previous accid Called them about a Porsche Cayenne 2015 that they have offered for sale. The sales man had an attitude because I asked him about the 3 previous accidents that the Carfax shows and if it affected the driving ability.. He replied by saying look at the photos you're wasting your time. So yeah I would rather pay extra than to buy a car from them.. More

HIDDEN FEES 2 hours ago-Edit I cannot tell you the headache this place has caused. I went in there to purchase a 2017 IS300 Fsport. I was told I would be paying 2 hours ago-Edit I cannot tell you the headache this place has caused. I went in there to purchase a 2017 IS300 Fsport. I was told I would be paying $XX.XX for the car with fees tags title EVERYTHING included. I get there and after my $3k down the total comes out to $3k MORE than what I discussed over the phone and text... they then tell me theres these fees they cant get rid of and MD tittle and all this other crap... I got jipped $3k essentially. Sadly I purchased the car cause it was a White Fsport with the Red leather interior thats hard to come by and it was exactly what I wanted. I asked about tags I was told they would call me when they get in. Here we are 3 days before my tags expire and after 4 days of trying to get a hold of someone and told someone will call me back and no one does I am then told I needed to get MD inspection 1st and then send in the passing paper and then they wills end me the tags... WHAT? NO ONE EVER TOLD ME OF THIS! I was told I would get a call when tags are in and they would ship it to me... Now I have to scramble to get my car inspected AND ontop of that Drive over an hour away to give them the paper and get my tags. My Father wanted to get a Range Rover that was for sale over there and I highly doubt that will be the case anymore. I was scamed of $3k & my time... YOU ARE WARNED NOW. MAKE SURE YOU ARE NOT GETTING SCREWED WITH FEES. If you want to put money down DO IT AFTER EVERYTHING has been discussed and you see what your total is after EVERYTHING, THEN you hit them with the "ohh by the way I have money down" cause it honestly seems they pocketed my $3K. NEVER AGAIN. More

Spent days going back and forth with Moe over details of trade in over email and the SUV I wanted. Made an appointment in the middle of a coronavirus crisis to arrive and be pawned off on some inexperience trade in over email and the SUV I wanted. Made an appointment in the middle of a coronavirus crisis to arrive and be pawned off on some inexperienced salesman Amir because Moe said he has another client even though I made an appointment. Amir had no knowledge of my trade in and tried to get me to buy a newer more expensive car. Made ZERO effort to honor original deal or negotiate. Terrible experience and wasted days emailing and risking going here in middle of pandemic. More

I would like to thank Ralph, Ahmad, and Walter the finance guy was all super helpful very straight to the point and process was very fast. Ralph was with me through the whole process very kind and gre finance guy was all super helpful very straight to the point and process was very fast. Ralph was with me through the whole process very kind and great conversation. Ahmad super funny More

Loved my experience here , was skeptical at first but ended up going in and dealing with Mike. He was an outstanding salesman who helped me with any questions I had through the process as well about the ended up going in and dealing with Mike. He was an outstanding salesman who helped me with any questions I had through the process as well about the car I was purchasing. The finance team was just as great too shout out to Mr.Hemsworth as well for getting me out quick and getting me the deal I was looking for. Thank you Merlex for my Audi A7!!! More

Bought a 2017 Lexus low mileage and rides great. The guys at Merlex gave me great customer service and an even better deal. Best to ever do it at Merlex gave me great customer service and an even better deal. Best to ever do it More

I Got Treated With Good Service Even When I Didn’t Understand Some Things They Walked Me Through To Help Me Purchase A Vehicle That Was Fit For Me. I’m In Military And This Was My First Time Buying A Understand Some Things They Walked Me Through To Help Me Purchase A Vehicle That Was Fit For Me. I’m In Military And This Was My First Time Buying A Car. This Was The Best Choice That I Had After Visiting Other Car Dealers. More