Merlex Auto Group

Big Thankyou to the Team @ Merlex Auto especially Mr.Marco for my brand new 2013 Cadillac Escalade it’s everything I wanted and more I couldn’t be more happier super grateful will 100% be coming back Mr.Marco for my brand new 2013 Cadillac Escalade it’s everything I wanted and more I couldn’t be more happier super grateful will 100% be coming back thanks! More

Just want to thank Merlex Auto Group for the endless commitment and patience with me with buying my brand new car I’m so happy it’s everything I wanted and more they took care of me so know I will be co commitment and patience with me with buying my brand new car I’m so happy it’s everything I wanted and more they took care of me so know I will be coming back for sure a customer for life!!! More

Sam and Ray helped me get into a 5 start car with 2 star credit I can’t thank them enough me and my family have a good a quality car credit I can’t thank them enough me and my family have a good a quality car More

I was looking for a Lexus IS 3!50 F sport for my daughter she located The car we called and Mike made appointment we had kept the one auto navigator chick we seen the vehicle we liked it and she bought it Mr she located The car we called and Mike made appointment we had kept the one auto navigator chick we seen the vehicle we liked it and she bought it Mr. Walter Mr. Marco and Mr. Ray they will take care of you thank you team merlex We will send our friends to buy their cars for merlex More

Had a great experience at this dealership they had a great selection of vehicles. Shout out to MR Walter for my brand new s550. Definitely will be coming back. great selection of vehicles. Shout out to MR Walter for my brand new s550. Definitely will be coming back. More

Sam was a very nice young man who helped me get my dream bmw not only did he get me a great price for the value of the vehicle he also threw in a detail complete with wax and a buffing bmw not only did he get me a great price for the value of the vehicle he also threw in a detail complete with wax and a buffing More

This is the place , the staff Will go over and above to help you find your car, we got out our very own benz s550 and it came beautifully me and my brother had been looking for this special car and we were help you find your car, we got out our very own benz s550 and it came beautifully me and my brother had been looking for this special car and we were not able to find it anywhere with a great deal . I will definitely recommend everyone to go see Julian he’s the best ! Tell him Sarah Kim sent you ! More

I was looking for a decent first car for my son. After a few days of searching different dealerships I stumbled upon Merlex Auto group and it was clear our search was over. We had an excellent sales represe few days of searching different dealerships I stumbled upon Merlex Auto group and it was clear our search was over. We had an excellent sales representative Royce, who went above and beyond my expectations. The service was professional and the environment was very clean. Royce helped us get all the information we needed about the vehicle and we left more than satisfied with our experience. Would most definitely recommend. More

I had gone down there once to look at a car in which everything seemed to be going smoothly. I then proceeded to ask the dealer to give me EVERYTHING I will be paying so I can get the proper amount for everything seemed to be going smoothly. I then proceeded to ask the dealer to give me EVERYTHING I will be paying so I can get the proper amount for my loan. They sent me a hard copy which I still have. I went back down with the intention to buy the car and when we went to start the buying process with the owner he added roughly $3000 dollars to the price. I immediately showed him the hard copy of the purchase order with everything there and he claimed it was a “One day pricing for the car.” I responded by saying that I told salesman the day and time that I was gonna come in which the manager said “The salesman don’t know what they are doing.” I then proceeded to show him the current price of the vehicle on the website where it was at $41,966. He responded to that by saying the “website controls the when they update the price.” At this point he had shot down two ways of proof I had to show for the price of the car. The manager told us “If you can’t pay the price I just gave you then it’s not worth talking anymore” so naturally I left. NOT 3 MINUTES after leaving they had updated the price of the car on the website. The manager then proceeded to call me about 20 minutes into my drive home and say he could work with the price we mentioned. I responded with him by quoting what he said so me when we were there about the negotiation and proceeded to hang up on him. I refused to do business with someone who lied to me and treated me so poorly. He immediately called me back and yelled at me for hanging up on him which I got some enjoyment out of since they lied to me after driving 2 hours to get there. More

Very poor customer service experience. Called to inquiry about a vehicle due to being approved for a certain amount through my bank. I reached out to see if the price was negotiable before driving 4hours to about a vehicle due to being approved for a certain amount through my bank. I reached out to see if the price was negotiable before driving 4hours to purchase the vehicle I spoke with the representative Al who just disconnected the phone on me and when calling back to speak with the manager I was denied. I am very disappointed in the customer service that i received and the manner on how they handled the situation this is not my last stop for this escalation I will also be reporting to the BBB because it’s unacceptable to treat customers in that manner! More