Merlex Auto Group

Bought my 2017 Lexus LS 460 L from BIG AL and Marco the other week couldn’t be any happier. Flew in from Wisconsin and the salesman BIG AL himself picked me up from the airport. We got to the dealer car wa other week couldn’t be any happier. Flew in from Wisconsin and the salesman BIG AL himself picked me up from the airport. We got to the dealer car was there and was in much better shape than I imagined; BIG AL is a man of his word. They got me in and out of there in about 45 mins. Amidst all the shady reviews I had an excellent experience. Ask for BIG AL he will take care of you from A to Z. More

STAY AWAY!! These guys are shady business people!! There prices rise up by 3k-5k when you get there. They will use the term "Dealer Fees" or "That Sale Ended" BAD BAD BUSINESS TACTICS SMH...Its a shame as t prices rise up by 3k-5k when you get there. They will use the term "Dealer Fees" or "That Sale Ended" BAD BAD BUSINESS TACTICS SMH...Its a shame as they have nice cars. More

I purchased a bmw 428i grand coupe x drive. The car Was in pretty good condition, Julian took me on a test drive and explained all the features. in pretty good condition, Julian took me on a test drive and explained all the features. More

Must go and see Mike, I was looking for a 2017 E300. I found several E300 Benz with Merlexautogroup I stay in NY, my family and I will never ever buy another car from New York again, we found merlexautog found several E300 Benz with Merlexautogroup I stay in NY, my family and I will never ever buy another car from New York again, we found merlexautogroup online, Mike had send us a reply e mail about the 2017 E300 I had inquiry about I told him that I have had my car for two years and now I wanted to buy a Benz. We made an appointment for SAT, when we arrived parking looked limited however Mike pointed out big parking space for us and had the 3 E300 Benz that we wanted to see, we test drive the Red color one that we wanted, Merlexautogroup give me more money for my trade in then others had offered me, at my credit union Navy Federal they know merlexautogroup and most of their customer buy from Merlex Auto Group, if you are looking for a used car in great condition and free carfax go to merlexautogroup and check them out, they help us with our car and we did buy it from them, please go and see them for yourself and ask for Mike my salesman, Mr Walter thank for the extra look out on the trade in, and mr Marco was just waiting to get us on the road, thank you so much merlexautogruop for putting me on the road, I will be back next week my counsin is coming to get the longwheel base Range Rover dont forget Mike. I told you I will be here to buy and Yes I'm very happy with my car, thank you again merlex auto group and we did love the food from booeymonger thank you Mr Ray with Ray special from booeymonger More

The establishment lacks customer service and integrity. I still don't have my license plates after paying the DMV fees when I purchased the vehicle and the 30 day tags have expired. I was told last week t I still don't have my license plates after paying the DMV fees when I purchased the vehicle and the 30 day tags have expired. I was told last week that they would have to send me another set of 30 day tags. Now I still don't have the tags and they continue to give me the run around as to why the ball was dropped. Where I live an Emissions Test is not required so that is not an excuse. I have been talking to them for weeks and every time the person has a different name like Peter, Marco, Walter, Sam, etc. No manger is ever available to talk and I was just asked to send an email. As of posting this review I am currently on hold and have been on hold for 45 minutes. All I want is my License Plates!!! After this post I plan on contacting the Better Business Bureau and filing a complaint with the dealer board. Maybe then someone will respond. More

If I could give this business zero stars, I would. Please DO NOT patronize this business. Some of the employees are rude and not helpful. Be kind to yourself and spend your hard earned money elsewhere. DO NOT patronize this business. Some of the employees are rude and not helpful. Be kind to yourself and spend your hard earned money elsewhere. More

I’ve been searching for a 4 series BMW for 3 months this is by far the best dealership I’ve encountered. From the polite and efficient customer service to the honest and direct business management skills. M is by far the best dealership I’ve encountered. From the polite and efficient customer service to the honest and direct business management skills. Mike was extremely helpful. The owner Walter runs a welcoming establishment. 5 stars! More

This dealership has a very good selection of high end used luxury cars. They seem to do a good job of keeping them up cosmetically. They website is a great method of creating a personalized experience by used luxury cars. They seem to do a good job of keeping them up cosmetically. They website is a great method of creating a personalized experience by capturing your information and sending you a text message. But the message connects you with an individual sales agent! In my case Moe sent me updated information about the car I was looking into. When I arrived I had to wait for the valet to bring the car from the garage. I am glad to see they keep their cars in a garage...extra protection. Moe was super nice, and when I took a little more time with the test drive he texted me to make sure everything was okay. Purchased the car at the advertised price and had no issues with financing. My only complaint is the dealer fees are exorbitant. But Moe has promised to have additional services (road force balance and alignment) executed at no additional cost to me. Overall I would recommend this place if you know what car you want. I would definitely tell people to look at their website when looking for a nicer vehicle. More

Terrible, stay away, scammers!! I'd give zero Stars if it let me, and I didn't even buy a car from them. First their write up of the vehicle said "never in a wreck", I opened the carfax and guess what.... it let me, and I didn't even buy a car from them. First their write up of the vehicle said "never in a wreck", I opened the carfax and guess what....accident reported. Then they advertised one price on line, and then when I was about to put a deposit down to make the deal when all of a sudden they had $3000 in "fees". Complete bait and switch and false advertising. The salesperson was rude and unprofessional And told me that was completely normal and "all dealers do it". Haha $3000 in fees is normal?!?! Stay away as many other reviews have said, can't even imagine the crap they would have pulled if I tried to buy it. Dealers like this need to be out of business. More

Big Thankyou to the team @ Merlex Auto Group I was very hesitant to come at first because of the mix reviews but I was proven wrong truly can never judge a book by its cover! I came with respect and was tr hesitant to come at first because of the mix reviews but I was proven wrong truly can never judge a book by its cover! I came with respect and was treated with nothing but respect! I bought a brand new 2015 Lexus NX and couldn’t be more happier big thanks to Walter for taking care of me and I will be coming back and will send family& friends as well!! Grazie Merlex! More