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Merlex Auto Group

Arlington, VA

3.3
256 Reviews

1105 N Glebe Rd

Arlington, VA

22201

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Showing 256 reviews

August 01, 2021

The initial contact Grace was very helpful. She answered the request and forwarded to the sales team. A name was on it but I was never contacted by the dealer. I eventually called 24 -36 hours later. I got More

by matthewlanfear
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grace and Josh.
Aug 06, 2021 -

Merlex Auto Group responded

Please contact us at your earliest convenience we would like a chance to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

July 14, 2021

THEY LIE LIE LIE. I had a horrible purchase experience with this organization. They lied about multiple things and we currently have a court case pending. Save yourself money, time and stress, GO SOMEWHER More

by tpg0002
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray, Royce, Mike, Mo, Big Al
Aug 06, 2021 -

Merlex Auto Group responded

We’d appreciate it if you could reach out to us with these details so we can investigate further but at the moment, we cannot since we lack information and it leads us to believe that you are not a real customer? Please contact us at your earliest convenience. We don't lie and take pride in our customer service and the quality of our inventory.

June 25, 2021

Another story of the car having been sold when I arrived for a scheduled test drive... So, I found a car on cars.com that was being sold be Merlex. It was a reasonable deal in an admittedly tight market ( More

by bmr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike, AJ
Aug 06, 2021 -

Merlex Auto Group responded

Thank you for the candid feedback on your experience with my staff at Merlex. I sincerely apologize for the delay in time. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve.

April 12, 2021

"Purchased a vehicle from Merlex Auto Group ...... Big "Purchased a vehicle from Merlex Auto Group ...... Big Moe in sales was very professional and handles his business great guy to deal with and also h More

by madisonjordann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco
April 08, 2021

Purchased a vehicle from Merlex on Tuesday and was a great experience. Big Moe in sales was very professional and really took care of all my needs, including filling my new vehicle up with gas along wit More

by dee4240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Big Moe
March 26, 2021

I had an Awesome experience with Merlex Auto Group. Mike was very helpful and an Amazing Salesman. The team was very courteous. Great customer service is what you get @Merlex Auto Group. More

by CR2227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
March 24, 2021

I had a great time at this place. The salesmen were a blast and I got the car I was looking for at the price I wanted. Would 100% come back here to get another car. More

by DonnyTrains
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Ray
March 14, 2021

Mike is the realist, honest man I met at this company, he keeps everyone at their word, I appreciate him and happy to have met him. keep up the good work Mike and stay safe. More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
March 13, 2021

I cant say enough about Mike and the great service that I have received at Merlex. Not once but twice have I been here to purchase a vehicle, the process was easy, the salesmen were polite and personable but More

by marc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
March 12, 2021

I bought the 2017 Mercedes Benz c300. Julian was my helper, I’ve known him over 5 years and he help me get the car of my dreams. And locked in a great deal for me. More

by Karina Benitez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian, Walt, Marco
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