Meriden Hyundai

My overall experience at meriden hyundai was a poor one. Aside from the lack of communication my vehicle was sold to me with several issues. many of them overlooked by the dealer throughout their "safety in Aside from the lack of communication my vehicle was sold to me with several issues. many of them overlooked by the dealer throughout their "safety inspection" and issues caused by the dealer themselves. To begin with they removed the tint on the windshield and left glue residue all over the dashboard, seats and center console. On my drive home the tire pressure light came on and upon inspection one of the tires had sidewall damage as if it had been driven on while flat, which was frustrating because the delivery was delayed for a separate tire issue so I don't understand how this was overlooked. The tpms light coming on was caused by a loose valve stem from the other tire they had replaced. I immediately contacted them and they ordered a tire and never contacted when it arrived. I ended up picking the tire up myself since the only time they could accommodate me would involve taking time off from work. At this point I had found several other issues with the vehicle including the front brake rotors being grooved, also frustrating because they replaced the rears which was part of the delivery delay. Disconnected vacuum lines in the engine bay potentially causing lean engine conditions and harming the motor. Also loose clamps on separate vacuum lines. I have called to speak to a Manger about this and never heard back. I expected much more being a franchise dealer and this being a specialty vehicle. I'd recommend anyone purchasing from them to do your due diligence prior to finalizing the deal. More

Scheduled my 6 weeks in advance of a recall service. They reassured me my parts would be there. When my was serviced they didn't finished the job because low and behold had to order the part they didn't They reassured me my parts would be there. When my was serviced they didn't finished the job because low and behold had to order the part they didn't have. How do you not have a part when you have a 6 week advance time? Service here stinks.Service manager is lame and has no customer relations ability. More

Have always serviced my 2017 Elantra car here. On July 8 I tried to schedule oil change. First available date: 1st week in October. Three month wait!!!!! This is not the service they promised whe On July 8 I tried to schedule oil change. First available date: 1st week in October. Three month wait!!!!! This is not the service they promised when I bought my car. This is terrible. I would give them zero stars. More

You buy a new car. Expect to not have probs. Lol. They can’t figure out how to fix a 2022 the past 4 months it’s been there more than it’s been in my driveway. First 2 Expect to not have probs. Lol. They can’t figure out how to fix a 2022 the past 4 months it’s been there more than it’s been in my driveway. First 2 time didn’t even get a loaner. More

In addition to putting a heavily fragranced "deodorizer" product called Frigi-fresh in my HVAC system without my consent (I'm highly allergic to fragrance), they also didn't fix my brakes. I took my car the product called Frigi-fresh in my HVAC system without my consent (I'm highly allergic to fragrance), they also didn't fix my brakes. I took my car there in April for my 120k service and because my brakes were grinding and I was feeling like it wasn't safe. They failed to note my concerns in their system, even though the brakes issue was what I stressed was the most important thing. Turns out they only "lubricated and reassembled" front and rear brakes. They assured me at pickup, when I asked, that my brakes were fine and safe. Not quite two months later I had to stop driving my car until I could take it to my local non-dealership garage. There they had to replace front brakes and rotors, and it would have been obvious back in April that my brakes were not okay. This place is a scam, they don't do the services they say they do, and I don't trust them at all. I've never had a worse experience. Go to the one in Watertown instead. More

Service department scamming unsuspecting people. Went 4 oil change. New car. Manager said eeded brakes Went 4 oil change. New car. Manager said eeded brakes More

So once again disappointment in the service department. Brought my car in for an oil change which was a freebie because of the last time I was there. Nothing noted in my chart about it but the gentleman at Brought my car in for an oil change which was a freebie because of the last time I was there. Nothing noted in my chart about it but the gentleman at the service desk honored it for me. I even mentioned it when I made the appointment but still not noted. After I left I noticed 2 plugs on my seat that were not put back where they should have been. Since I had already left I needed to go back and have it taken care of. If my car didn't still have a warranty I would never ever go back there again. I'm thinking this is my first and last Hyundai. More

Terrible place to go. You call a dealership with a car emergency and they don't take you in to fix it because you "aren't their customer" and didn't purchase your car at t You call a dealership with a car emergency and they don't take you in to fix it because you "aren't their customer" and didn't purchase your car at that location. The people all here are extremely rude, and I don't recommend this service. More

i'll never understand car dealerships. My family has been buy an leasing cars from Meriden Hyundai for almost 10 years. Yesterday I take my son in to buy his own first car and the business manager treated us buy an leasing cars from Meriden Hyundai for almost 10 years. Yesterday I take my son in to buy his own first car and the business manager treated us like dirt! Note: My wife leased a new car last week. The business manger wanted $4000 down and 16% interest... on a $20000 car... used as well. When I tried to negotiate he said the credit score was in the 500 range so I pulled up my sons score 694 and showed him... he made a lame excuse... we got up and walked out. Sad to say we will find another dealership. He insulted me in front of my son, what kid of man does that? More

Kathy in the service department went above and beyond for me when my car recently was serviced!! I highly recommend this dealership, and will use again in the future!! me when my car recently was serviced!! I highly recommend this dealership, and will use again in the future!! More